Whenever I’ve needed support, Clockwise Bank has always been there for me. Their team is kind, reliable, and truly committed to helping people—especially during tough times. It’s more than just bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... See more
Best saving account/bank I’ve ever used amazing load easy to access and for everyone who turned me down for small loans they go of real life circumstances and are so caring never had any issues been w... See more
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... See more
Company details
- #4 of 5 best companies in Credit union
- #47 of 109 best companies in Alternative Financial Services
- #52 of 117 best companies in Financial Institution
- #22 of 30 best companies in Loan agency
About Clockwise Credit Union
Written by the company
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Written by the company
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Contact info
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, United Kingdom
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4.7
Excellent
860 reviews
Replied to 31% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Clockwise are very helpful and when you talk to them on the phone they are so nice and all there processes are easy to do
10 December 2025
Brilliant 10/10
My Clockwise experience i have to give a 10/10
Customer service team excellent.
Helpful when trying to set up my account
Ive been with credit union for years then Clockwise took over.
Really easy once you get the hang of the app.
Please don't hesitate to give them a try.
Thank you Clockwise
10 December 2025
Was a long process but once it was all…
Was a long process but once it was all through the money was straight in.
Thanks
8 December 2025
Easy communication
Easy communication, fast payouts, all in all very good experience.
24 November 2025
Easy navigate through the pages fast…
Easy navigate through the pages fast decision and took time to explain
28 November 2025
Hustle Free Service
The service I received was exceptionally good in the sense that everything went on smoothly and I was given a loan within a very short space of time which exceeded my expectations.My heartfelt thanks to Clockwise Credit Team.Live long for us.
4 December 2025
Very helpful and the process is very…
Very helpful and the process is very easy really happy with the whole experience
2 December 2025
A star these guys are amzing
2 December 2025
Positive and welcoming
Have used the service for many years and have always found them helpful , understanding and supportive as well as providing a good response to my concerns and questions. I have recommended their services to others in the past and will definitely continue to do so.
28 November 2025
When it was ncu thay were more giving…
When it was ncu thay were more giving understood people's needs and stuggles the reason you are a low interest rate loan company is to help people in need with affordable loans but when your giving out small amounts of loans we have no option but to look eles we're for loans so hiws that helping ur putting us in more dept I've been a loyal customer for over 20years never missed a payment but u offer a small amount of money I only ask at Christmas and now am struggling
27 November 2025
Reply from Clockwise Credit Union
Hi there, thank you for taking the time to share your thoughts. I’m sorry to hear this hasn’t felt like the support you were hoping for, especially after being a member for so many years. We always try to offer fair and affordable lending, and as an ethical lender we can only agree to a loan if we believe it won’t negatively affect someone’s financial situation. I appreciate that can feel disappointing, particularly around Christmas.
If you’d like us to review your account or talk through the decision in more detail, please email us at hello@clockwise.coop
and we’ll be happy to help.
highly recommend
It’s so easy to use and you can top up which is great if you have any unexpected outgoings coming up or even if you just need abit extra.
24 November 2025
I like the fact that I don’t have to…
I like the fact that I don’t have to give in three months bank statements for lunch can be done through the Internet banking
15 November 2025
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