Closet Reviews 

358
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered a handbag on 11 June. Got notifications that it was on its way even though it's taken weeks. Yesterday got notification saying it was delivered. I didn't receive it even though my specific e... See more

Rated 5 out of 5 stars

Shipping is discreet and came in super fast. Longest a package ever took was about 9 days, the shortest being 2, all items were as expected or exceeded expectations, items are almost always on sale fo... See more

Rated 4 out of 5 stars

as a transfemme, i appreciate your efforts towards supporting lgbtq+ folks!! not sure if it's in your scope, and this might be a bit nit-picky, but it might be nice to see a bit more effort towards ca... See more

Rated 5 out of 5 stars

I received my new friend in the mail last week and we consummated our beautiful relationship with the most exhilarating climax a 75 year old man can have! Men, if you want a best partner that's alway... See more

Company details

About Closet

Written by the company

Closet aims to create a safe space for all members of the LGBTQ+ community to embrace all aspects of the gay lifestyle.

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Mission
Closet is a sexual wellness brand by and for the LGBTQ+ community, created with the mission to empower its community to embrace all aspects of the gay lifestyle.

Closet was founded to address a common experience among community members: the shame associated with their sexuality. Closet aims to eliminate all stigma surrounding the gay lifestyle, encouraging everyone to embrace their identity both socially and sexually without shame. Whether someone is vanilla, kinky, new to this, or simply curious, Closet is dedicated to helping individuals celebrate sex, love, and lifestyle in all its forms. Embrace what’s in the Closet, regardless of how one identifies or what interests they have.

Top Quality
Closet’s sex toys and pleasure products are crafted with the highest quality, 100% body-safe premium materials. Each Closet product is meticulously designed with care and precision.

Community First
Closet prioritizes its community above all else, aspiring to crush the stigma surrounding the gay lifestyle. By fostering an inclusive and supportive environment, Closet aims to empower individuals to embrace their true selves without fear or shame. Through engaging and authentic content, Closet connects with thousands of community members worldwide via social media, creating a global network of like-minded individuals who celebrate diversity and acceptance.

100% Discreet Billing & Shipping
Discretion is a priority at Closet. All Closet orders are dispatched in plain brown boxes. Nowhere on the package will it display anything about Closet or what is inside. The label will show up as “Cruising Company."

Worldwide Shipping
Closet ships worldwide with the goal of bringing premium quality sex toys to everyone, regardless of location. Committed to inclusivity and accessibility, Closet ensures that their top-notch, body-safe products can be enjoyed by people from all corners of the globe. With a focus on exceptional craftsmanship and customer satisfaction, Closet aims to enhance the pleasure and well-being of its diverse, global community.

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3.8

Great

TrustScore 4 out of 5

358 reviews

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3.8

All reviews

(358)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

A pleasure needed

Ultrabow oh yeah, this toy is fun fun, love the different strokes and speed. This a great toy to let loose on ya. I played with it almost everyday, great for edging and having pleasure hands free. Usually not a fan of fleshjacks or this type but this one blew my mind and hit all the right spots. Definitely a highly recommend.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

The Closet Shop is awesome! Fast shipping and great customer service. Their P-Vibe Pro Flicker is unreal. It has 9 modes that vary it up and really aim to please. Can’t recommend it enough.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

All items arrived as expected but tracking failed.

All items arrived as expected but tracking information never updated to show movement so it was disconcerting trying to manage arrival to an urban porch where theft is common. Tracking should be better. When inquiry responded, the package arrived same afternoon.

18 February 2025
Rated 2 out of 5 stars

Bad customer service and bad products

Bad customer service and bad products. Solution proposed is worse than what is online.

17 February 2025
Closet logo

Reply from Closet

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Closet very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. Be sure to reach out to our care team for an array of resources to point you in the direction of a toy that will work better for you.

Rated 2 out of 5 stars

Very late delivery, possible custom fees

The website did not clearly state that the order would be sent from California — I was aiming to purchase from what appeared to be a Canadian based company to my Canadian address. Closet should be more transparent about the location they operate from.

Although I paid for express shipping (3-5 days, it took about 12 days). The parcel was handled by 2 companies and stopped at customs, which made tracking overly complicated.

Customer service was friendly, but wasn't a big help in the situation.

Until the parcel finally reaches your door you have no way to know if custom fees will be required at delivery.

11 February 2025
Closet logo

Reply from Closet

Thank you for sharing your experience. Unfortunately, we do not have control over the customs and duties charged on packages from international warehouses. Any order shipped outside the U.S., including Canada, may incur additional duty fees. While we do our best to minimize these costs, the final charges are determined by local customs authorities and are beyond our control. Please know that we are actively working on ways to improve this experience for our customers, and we truly appreciate your understanding.

Rated 4 out of 5 stars

Thrust Fund Baby Thrusting Prostate Massager – A Powerful Pleasure Tool That Needs a Waterproof Upgrade

While the Thrust Fund Baby excels in pleasure and technology, its biggest drawback is the lack of waterproofing. My partners enjoy both bath and shower play, and a waterproof feature would expand its usability.

The Thrust Fund Baby Thrusting Prostate Massager is a game-changer in pleasure technology, but it could be even better with a waterproof upgrade. If future versions include full waterproofing, this could easily become a top-tier choice in the market for those exploring prostate pleasure.

23 February 2025
Unprompted review
Rated 2 out of 5 stars

LONG ship times, customer service needs help

Teo weeks after ordering multiple items I hadn't received any status on when I would receive items. contacted Closet who informed me that one of the items ordered two weeks earlier was unavailable, but there's a mediocre substitute available. I approved the substitute and waited at least another ten days before all items arrived. In these days of receiving items same day or next day, 3 - 4 weeks delivery time is poor performance. I ordered on Dec. 3rd, 2024, received items on Dec. 30, 2024. wow

30 December 2024
Closet logo

Reply from Closet

Thank you for sharing your experience. We apologize for the delays you experienced with your order and understand your frustration. We strive for quicker delivery times and are working to improve our process. Thank you for your patience in accepting the substitute item, and we appreciate your feedback.

Rated 3 out of 5 stars

Unimpressed

The product was underwhelming. It just vibrates at various levels, without directing any sensation to the target areas. Shipping was prompt. Communication from vendor was good. Maybe my expectations were too high.

24 January 2025
Closet logo

Reply from Closet

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Closet very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. We’d love to offer you a discount code off your next order, please reach out to our Care team to claim!

Rated 1 out of 5 stars

U.S. company and NOT worth it

Terrible customer service and they are located in the US. Shop local and avoid this untrustworthy company. They delay shipments and have hidden fees. Hope this helps others.

4 February 2025
Unprompted review
Closet logo

Reply from Closet

Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 4 out of 5 stars

Great toys! Mediocre shipping.

Great, quality toys which I am highly satisfied with, as well as deals that have helped me to afford them. If anything, my one complaint would be that Standard Shipping has tended to take longer than was advertised.

21 January 2025

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