My order took more time than usual but finally went through. The problem was their vendor courier in China doesn't ship to Ukraine. The customer support was easy to contact and we made several attem... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am happy with the vape I got from their website. Although it took a little longer I am happy with my vape, it is way much better than smoking. I was a little disappointed in the shipping. I believe... See more
Did not have any issues with my vape pen. The price is inexpensive. My order came in 2 weeks. Good customer service by email. I'm not sure why there are bad experiences about shipping. When I ordered... See more
DO NOT buy from this company. Company asks for payment via interac or paypal. No response when you try to contact them. Phone number is not valid. Nobody answers the phone at iigears which is the co... See more
Company replied
This is a fraud
This is a fraud, be carefull!!! Their Vaporizers don't work and they are not trustworthy to send their products or replace the pieces that don't work. I am still waiting for 1-item from my original order and that is more than a month since I placed my order. They are not honest and the products are "junk", don't buy from them, also they are located in China not Calgary as listed on their site.
8 March 2019
Unprompted review
my vape came a little late due to some…
my vape came a little late due to some customs delay which I understand. These guys offer free replacement if there is anything wrong with the vape. My vape arrived defective, but they reshipped my replacement and they also added another vaporizer! Now this is what i call customer service!
18 September 2018
Unprompted review
Fraud!
Fraud!! Vaporizor broken after a few uses, no one replying emails. Do NEVER buy from them!!!
18 September 2018
Unprompted review
Reply from Cloud9city
Hi Kat,
Thank you for your review, I deeply apologize for that. We have not received any emails from you at all. Please make sure you email us at cloud9city@outlook.com for support. We offer warranty for all products.
Awesome people
Awesome people try them i did im stickin with these guys
TY U GUYS
E.S.
1 June 2018
Unprompted review
My opinion is mixed
My opinion is mixed, because I did get a good deal on a vaporizer, but I only ordered from the company because it said it was in Calgary. It isn't. It's in China! I live in Canada. If I wanted to wait a month for my product, I could of ordered anywhere. I wanted it in a couple of days, therefore I shopped local. A few days after I order, I get a Canada Post tracking number for an item shipping from China. I repeat, it Took A MONTH, and they LIED. I'm not impressed. Also note: there is no phone number. Only email, and their customer service isn't overly friendly, so set your expectations high.
3 January 2018
Unprompted review
FRAUD ALERT
DO NOT buy from this company. Company asks for payment via interac or paypal. No response when you try to contact them. Phone number is not valid. Nobody answers the phone at iigears which is the company you are instructed to send paypal payment to. No response from Facebook page. Reported company to Facebook, Paypal and Canadian Anti-Fraud Centre.
*** edit*** Not incorrect store. Transaction took place through store site over a year ago. Be cautious about entering personal information as customer information may be compromised if business denies transaction. BUYER BEWARE
23 November 2016
Unprompted review
Reply from Cloud9city
Hi Julie,
Thank you for your review. It looks like you have reviewed the incorrect store, we have no affiliation with iigears
No communication
Not sure about trusting this site. Should of done my homework first. I ordered from them and paid for my product. Have sent numerous emails asking the same question and no response. Tried their phone number that is listed on their site and it doesn't work. Buyer beware!
3 October 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.