Do not recommend, constant issues with cloudcall! We have had the new version for 2 weeks and can honestly say there hasn't been a day where there hasn't been issues. - Phone cuts out mid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using CloudCall for about a year. I like the functionality between our ATS and the call/text capabilities. Would be 5 starts, except it's a bit clunky to have 2 separate plug ins. One reco... See more
CloudCall have been our chosen VOIP provider for some time now, they fully integrate with our CRM, which is really handy. The interface isn't the flashiest but they are currently working on a new so... See more
I've been using CloudCall for over 4 years. I give it high marks for integration with our CRM system. The Voicemail Drop and autodialer and great tools for sales and recruitment. I also love the fun... See more
Company details
Written by the company
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows. Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are. With the deepest and most advanced integration in the market, we bring people and technology closer together. CloudCall. The closer the better. www.cloudcall.com sales@cloudcall.com
Contact info
Colton Street 1, LE1 1QH, Leicester, United Kingdom
- +44 116 424 4000
- support@cloudcall.com
- cloudcall.com
2.6
Poor
62 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely Poor Service both the lines and their staff
Cloudcall is a web based phone system that comes at a premium. It worked fine for a few months however, recently the lines have been terrible, they keep looping and replaying conversations and if the calls are not doing that the lines have lots of interference. I often find myself resorting to Whatsapp!
I have requested assistance from them no less than 4 times now and also tried to call them and I am still to receive any response!
When I did call I held for 20 minutes only for the call to be picked up by an Account Manager who said he had "escalated" my ticket as it should of been responded to. I have chased him twice also and am still to hear from them.
The level of service is disgusting and we are now seeking a new phone provider!
16 December 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.