We are a medium sized business and our experience with contacting Cloud Talk was great. Our sales rep / new account manager was always quick to reply even when we where slow. In situations where w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Mac app is easy to use and integrates well with Pipedrive. Switching between numbers to dial from is seamless and straightforward. Sometimes the dial can hang but a simple restart typically fi... See more
Company replied
Great Proactive Customer support! We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped o... See more
Company replied
Setting up a Japan local number, required for my business; There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was... See more
Company replied
Company details
- Call Centre
- Business-to-Business service
- Conference calling service
- Phone and internet services
- Telecommunications service provider
- Telephone answering service
About CloudTalk
Written by the company
Business Phone Solution. Remote Ready.
CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer support teams with 140+ advanced calling features.
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VISIT WEBSITE
Contact info
244 Madison Avenue, 10016-2817, New York City, United States
- +44 20 3868 0167
- hello@cloudtalk.io
- cloudtalk.io
4.0
Great
625 reviews
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m really pleased with both the…
I’m really pleased with both the application and the deal I received. I was looking for a solid call center phone system that handled everyday tasks well, and the website suggested one that met all my needs. Talking to the customer service team also made it easier to find exactly what I wanted.
30 March 2026
Unprompted review
Reply from CloudTalk
Hi Suhail, thank you so much for taking the time to share your experience!
We're really glad to hear that CloudTalk ticked all the boxes for your call center needs and that our team was able to guide you to the right solution.
We look forward to supporting you and your team - don't hesitate to reach out if you ever need anything!
Great solution for calling
Overall, the software looks great. It is easy to implement and use. The support from both the sales executive and the technical support team is magnificent for any doubts or questions. The pricing is affordable. Call quality is good. The statistics are excellent.
18 February 2026
Reply from CloudTalk
Hi Rolando, thank you for your feedback!
We're glad to hear the implementation went smoothly and that both our sales and technical support teams have been helpful along the way.
Promised an easy transition, got left in dark and our sales line cut off
5 minutes ago
New
AVOID - we made a change to this tool today. No warning about when port would happen, phones cut off suddenly. The group call flow we built with onboarding has a 'technical failure' that they need to investigate - no ETA, no rush to get us back online. Im losing quite a bit of money because of this and they dont seem to care to be honest. We used their AI and even Claude to deep dive to investiagte, everything is set up correctly and to their documentation.
Unless they can figure out a solution, I will be figuring out how to get out of this nightmare - but you've been warned. My inbound sales pipeline has now been offline for over 4 hours, no update from support.
31 March 2026
Unprompted review
Reply from CloudTalk
Hi Jo, thank you for sharing this and we sincerely apologize for the experience you've had.
We completely understand how critical your inbound sales line is, and we take full responsibility for the lack of communication around the port and the technical issue with your call flow. This is not the standard we hold ourselves to.
We'd like to make this right as a priority. Please reach out to our support team immediately at support@cloudtalk.io so we can escalate this and get you back online as quickly as possible.
Nice and easy e-mail support
Nice and easy e-mail support. Easy to use and intuitive interface.
1 April 2026
Reply from CloudTalk
Hi Ricardo, thank you for your feedback!
We're glad to hear you're finding the interface intuitive and our support easy to work with.
Reply from CloudTalk
Hi Gil, thank you for your feedback!
We're glad to hear you're finding CloudTalk straightforward to use. We'll keep it that way!
Amazing Experience.
Amazing Experience.
I'd been searching for the best software for calls, and this is by far one of the most advanced Software I used.
It comes with an amazing dashboard where you can track your calls, numbers you've called, your recording, people your team also called.
It's an amazing experience actually, and I think to use it always for my team.
1 April 2026
Reply from CloudTalk
Hi Thanda, thank you for your review!
We're thrilled to hear that CloudTalk has been a great fit for you and your team. It's great to know the dashboard and call tracking features are making a difference in your day-to-day work.
We look forward to supporting your team for a long time to come!
i think this is the best solution on…
i think this is the best solution on the market currently. i love the user experience and they have multiple possibilites for a lot of countries. The support team is answering pretty fast. However, the sales the was not interested in my requests as I am a small customer... i can understand it. I am using it for central phone system with few users.
1 April 2026
Unprompted review
Reply from CloudTalk
Hi George, thank you for your honest feedback!
We're glad to hear you're enjoying the platform and that our support team has been responsive.
We're sorry if you felt overlooked by the sales team - every customer matters to us regardless of size, and we'll take this on board.
Switching from WebEx
We were switching from WebEx and had a mostly smooth onboarding. Some delays due to number porting and special requests where friendly resolved using the account manager by email as well as the online chat.
Regarding the features it's the best you can get at the moment.
When migrating, you need to invest a little time and try out everything you need.
1 April 2026
Unprompted review
Reply from CloudTalk
Hi Sebastian, thank you for sharing your experience with the switch from WebEx!
We're glad the onboarding went smoothly overall and that our team was able to help resolve the delays with number porting and your special requests.
We appreciate your patience during the migration process. It's great to hear the features are hitting the mark - we'll keep working to make CloudTalk the best it can be!
Reply from CloudTalk
Hi Miral, thank you for your feedback. We're sorry to hear CloudTalk didn't meet your expectations.
We'd love to learn more about your experience so we can make things right. Please reach out to our support team at support@cloudtalk.io and we'll do our best to help.
Will not recommend anyone to use their…
Will not recommend anyone to use their service
31 March 2026
Unprompted review
Reply from CloudTalk
Hi Desi, thank you for taking the time to leave a review.
We're sorry to hear your experience didn't meet your expectations.
We'd love to understand what went wrong and do our best to help. Please don't hesitate to reach out to our support team at support@cloudtalk.io - we'll make sure your concerns are addressed.
Cloudtalk worst
Ok service. i will not recommend this service to anyone they are scamming people
28 March 2026
Unprompted review
Reply from CloudTalk
Hi Daniyal,
thank you for the feedback.
If there's anything we can do better, feel free to reach out to us. We're always looking to improve.
Rushed
I felt a bit rushed during the onboarding session, I think you should not schedule another onboarding session 30 minutes after as you don’t know (or shouldn’t expect) if the session will last exactly 30 minutes
20 March 2026
Reply from CloudTalk
Hi Juan,
thank you for taking the time to share this feedback.
We're sorry the session felt rushed. Scheduling back-to-back onboarding calls doesn't always allow the breathing room needed to cover everything at a comfortable pace, and that's something we'll take on board.
In the meantime, if you'd like to revisit any topics or explore CloudTalk at your own pace, our onboarding portal may be a helpful resource: https://www.cloudtalk.io/onboarding-portal/
If there's anything else you need support with, don't hesitate to reach out to our team - we're happy to help!
Personalised service
Setting up a Japan local number, required for my business;
There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was very responsive, getting back to me within 24 hours. I wasn't the best customer to deal with, I provided the wrong paperwork on a few occasions, despite this they were patient and supportive.
27 March 2026
Unprompted review
Reply from CloudTalk
Dear Grant,
Thank you for your feedback. We understand that securing a local Japanese number involves complex regulatory requirements, and we are pleased that our support team could effectively guide you through the documentation process.
It was a pleasure assisting you, and we appreciate your kind words regarding our team's responsiveness and patience. We look forward to supporting your business operations in Japan.
I enjoy working with Cloudtalk
I enjoy working with Cloudtalk, very easy to setup and working very easy. Can recommend it!
25 March 2026
Unprompted review
Reply from CloudTalk
Hi Klant,
Thank you for the recommendation! We’re happy to hear that you found the setup easy and enjoy using CloudTalk.
It has made the cold calling 3x more…
It has made the cold calling 3x more efficient for our team!
17 March 2026
Reply from CloudTalk
Hi Christopher,
That is incredible to hear! We love seeing our customers triple their efficiency. Thank you for choosing CloudTalk to power your cold calling.
Great customer service!
Very approachable and supportive customer support team. They are always helpful, eager to understand and solve problems — they clearly care about their customers' success. Highly recommend CloudTalk to any team looking for a reliable calling solution with great support behind it.
3 February 2026
Reply from CloudTalk
Hi Tomas,
We appreciate the great feedback! It’s our goal to be as helpful and approachable as possible, and we’re glad we could support your team’s success.
Early Performance Review
So far, we’ve had a good experience using CloudTalk. The system has been reliable, and the integration with our CRM has helped us better track and manage both inbound and outbound calls.
21 March 2026
Reply from CloudTalk
Hi Moe,
Thank you for sharing your early experience! We’re glad to hear the CRM integration is helping your team track calls effectively. We look forward to supporting your continued success with CloudTalk.
Salvator was amazing
Salvator was amazing , answered all my questions. Did all this follow-ups
23 March 2026
Reply from CloudTalk
Hi Ghassan,
Thanks for the great review! It’s wonderful to hear that Salvador provided such excellent support. We appreciate your feedback.
Great service and easy setup
I’ve had a great experience with CloudTalk so far. The setup process was smooth, and the system is very intuitive to use. Support has been quick and helpful. The interface is easy to navigate.
20 March 2026
Reply from CloudTalk
Hi Iuliia,
Thank you for the wonderful feedback! We’re very pleased to hear that you find the system intuitive and that our support team has been helpful.
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