We are a medium sized business and our experience with contacting Cloud Talk was great. Our sales rep / new account manager was always quick to reply even when we where slow. In situations where w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Mac app is easy to use and integrates well with Pipedrive. Switching between numbers to dial from is seamless and straightforward. Sometimes the dial can hang but a simple restart typically fi... See more
Company replied
Great Proactive Customer support! We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped o... See more
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Setting up a Japan local number, required for my business; There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was... See more
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Company details
- Call Centre
- Business-to-Business service
- Conference calling service
- Phone and internet services
- Telecommunications service provider
- Telephone answering service
About CloudTalk
Written by the company
Business Phone Solution. Remote Ready.
CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer support teams with 140+ advanced calling features.
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Contact info
244 Madison Avenue, 10016-2817, New York City, United States
- +44 20 3868 0167
- hello@cloudtalk.io
- cloudtalk.io
4.0
Great
625 reviews
Replied to 98% of negative reviews
Typically replies within 1 month
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Easy setup and amazing call quality
CloudTalk has been easy to use and very reliable. The call quality is really good, and their support team responded quickly and helped me set up the account without any issues. Everything went smoothly.
Overall, a great experience so far.
22 January 2026
Reply from CloudTalk
Hi Arnoldo, Thank you for sharing your experience. We’re glad to hear CloudTalk has been easy to use, reliable, and that call quality met your expectations. It’s also great to know our support team was responsive and helped you get set up smoothly. We appreciate you taking the time to leave this review.
Very good support.
Very good support.
Resolved everything as clear as possible. Highly recommend
21 January 2026
Reply from CloudTalk
Hi Oleksandr, Thank you for your feedback. We’re glad to hear our support team was able to resolve everything clearly and effectively. We appreciate your recommendation and the time you took to share your experience.
Many thanks to Omar for his excellent support and outstanding service.
At first, my experience with CloudTalk was rather negative due to some issues I encountered. However, everything completely changed thanks to Omar, the Account Executive.
Omar took the time to listen carefully and truly understand my needs, then proposed solutions that were well adapted to my situation. One major advantage is that he speaks multiple languages, which made the entire process much easier and smoother, without any misunderstandings.
His professionalism, patience, and clear communication genuinely reassured me. He successfully changed my opinion from negative to positive, answered all my questions, and gave me the confidence to move forward.
Thanks to his support, I subscribed to a plan and signed the contract with CloudTalk.
Many thanks to Omar for his excellent support and outstanding service.
20 January 2026
Reply from CloudTalk
Hi Omar, Thank you for sharing such detailed feedback. We’re glad to hear that Omar was able to listen carefully, understand your needs, and provide solutions that changed your experience in a positive way. It’s especially great to know that clear communication and multilingual support helped make the process smoother. We appreciate your trust in CloudTalk and look forward to supporting you going forward.
We’ve had a very positive experience…
We’ve had a very positive experience using CloudTalk. The platform is stable, easy to use, and works well for both inbound and outbound calls. Setup was straightforward, and the interface is intuitive, which made onboarding quick for our team.
What really stands out is the customer support — responsive, helpful, and genuinely interested in resolving issues quickly. Integrations with other tools work smoothly, and call quality has been consistently good.
Overall, CloudTalk has helped streamline our communication and improve efficiency. Definitely a solid solution for teams looking for a reliable cloud-based phone system.
19 January 2026
Reply from CloudTalk
Hi Luka, Thank you for sharing such a detailed review. We’re glad to hear CloudTalk has been stable, easy to use, and effective for both inbound and outbound calls, and that onboarding was quick for your team. It’s also great to know our support and integrations have met your expectations. We appreciate your trust and the time you took to share your experience.
Reply from CloudTalk
Hi Dante, Thank you for your feedback. We’re glad to hear our support was responsive and able to help quickly. We appreciate you taking the time to leave this review.
Omar is the man!
Omar did a fantastic job and was super helpful. He was very thorough and attentive to our needs. Omar's thoughtfulness is appreciated, as he helped custom-design a plan that best suited what we were looking for in a system. We're excited about moving forward thanks to Omar.
19 January 2026
Reply from CloudTalk
Hi Sam, Thank you for sharing your experience. We’re glad to hear Omar was thorough, attentive, and able to tailor a plan that fit your needs. We appreciate your trust in CloudTalk and look forward to supporting you as you move forward.
Fast customer service, but new issues almost every day
Update: I am experiencing issues almost daily, first I cant receive inbounds, next my calls cut off after 25 seconds, then i cant unenroll specific contacts from campaigns (still not fixed 10 days after I brought up the issue). Every day there is something new...
19 January 2026
Reply from CloudTalk
Hi Maximilian, Thank you for sharing your experience. We’re glad to hear our customer service has been responsive and able to resolve issues quickly. We also appreciate your feedback regarding the onboarding and account upgrade, that’s certainly not how the experience should feel, and it’s helpful for us to know where improvements are needed.
Thank you for taking the time to leave this review and for your constructive feedback.
Smooth setup + great call quality
We started using CloudTalk and the experience has been excellent. Setup was straightforward, the interface is easy to use, and call quality has been consistently solid. I also appreciate how responsive support has been when we had questions. Overall, it’s a reliable phone system that does what it promises.
18 January 2026
Reply from CloudTalk
Hi Matan, Thank you for sharing your experience. We’re glad to hear the setup was smooth, the interface easy to use, and that call quality has been consistently reliable. It’s also great to know our support team has been responsive when needed. We appreciate you taking the time to leave this review.
Difficult to understand and get support
I needed a phone number for my business, I did the purchase order but I wasn’t aware of hidden costs that even in a meeting I had with a sales representative they told me that included and at the time of payment it didn’t include. The support was terrible I had to wait a day to speak with a customer service other than AI, I decided to avoid to use this services
15 January 2026
Reply from CloudTalk
Hi Maria, Thank you for sharing your experience. We’re sorry to hear that the pricing and setup process felt unclear and that getting timely human support was frustrating. That’s not the experience we want for our customers, and we understand why this led to disappointment.
We’d appreciate the opportunity to review what was discussed during the sales process and clarify the charges applied to your account. Please contact us at support@cloudtalk.io so our team can look into this and follow up with you directly. Thank you for bringing this to our attention.
Great first experience
We have recently onboarded with CloudTalk and the initial experience has been positive. The system seems user-friendly and the onboarding process was straightforward. So far, everything is working as expected.
15 January 2026
Reply from CloudTalk
Hi Aeshwarya, Thank you for sharing your experience. We’re glad to hear the onboarding process was straightforward and that everything has been working as expected so far. We appreciate you taking the time to leave this review.
Smooth and easy to set up
Experience with CloudTalk has been smooth. It helps our sales team to reach new markets with reasonable phone rates. The integration to CRMs works great and is easy to set up, and now we have more reliable data on phone calling to scale and report on.
14 January 2026
Reply from CloudTalk
Hi José, Thank you for sharing your experience. We’re glad to hear CloudTalk has been easy to set up, supports your sales team in reaching new markets, and integrates smoothly with your CRM. It’s great to know the data visibility is helping you scale and report more effectively. We appreciate you taking the time to leave this review.
Had a great customer experience so far
Had a great customer experience so far. The team has been extremely helpful with all the information and onboarding.
14 January 2026
Reply from CloudTalk
Hi Enzo, Thank you for your feedback. We’re glad to hear you’ve had a positive experience so far and that our team has been helpful throughout the onboarding process. We appreciate you taking the time to share your review.
Great UI
The overall UI Experience is very good, and to start calling as soon as possible this platform is the best.
13 January 2026
Reply from CloudTalk
Hi Sebastian, Thank you for your feedback. We’re glad to hear you’ve had a positive experience with the UI and that CloudTalk made it easy for you to start calling quickly. We appreciate you taking the time to share your review.
Clean and easy-to-use interface and…
Clean and easy-to-use interface and affordable prices (the fact you can go with as low as 1 user makes all the difference for us at this points).
The onboarding process was simple. The only thing to be improved in my opinion is the verification process so you can immediately purchase the paid plans.
13 January 2026
Reply from CloudTalk
Hi Leonardo, Thank you for sharing your experience. We’re glad to hear you found the interface easy to use, the pricing flexible for smaller teams, and the onboarding process straightforward. We also appreciate your feedback regarding the verification step before purchasing a paid plan, this is valuable input for us as we continue to improve the experience. Thank you for taking the time to leave this review.
I have no idea how much I paid.
I have no idea how much I paid.
Sadly the company did not include the payment amount on the checkout screen. It feels scammy to me. The pricing feels purposely confusing.
13 January 2026
Reply from CloudTalk
Hi Derrik, Thank you for sharing your feedback. We’re sorry to hear that the checkout experience felt unclear, transparency around pricing is very important to us, and this is not the impression we want to give.
We’d like to review your account and clarify the charges applied to ensure everything is fully understood. Please contact us at support@cloudtalk.io so our billing team can walk you through the details and address your concerns directly.
Thank you for bringing this to our attention.
I have just subscribed
Overall the tool looks ok so far. Customer service was very helpful with everything so far!
12 January 2026
Reply from CloudTalk
Hi Matija, Thank you for sharing your initial experience. We understand how unexpected add-ons can be confusing, especially right after subscribing. We’d like to review your account and clarify the charge to ensure everything is set up correctly.
Please reach out to us at support@cloudtalk.io so our team can assist you directly. Thank you for your feedback.
Easy Setup, Great Team!
Matais and Omar were fantastic to work with. They laid everything out clearly and made the entire process simple and straightforward. The system setup has been easy and very user-friendly, and we’re excited about this partnership and how CloudTalk will help improve our team’s communication.
9 January 2026
Reply from CloudTalk
Hi Rachel, Thank you for sharing your experience. We’re glad to hear Matais and Omar made the process clear and straightforward and that the setup has been easy to use. We appreciate your confidence in CloudTalk and look forward to supporting your team’s communication as the partnership grows.
Great phone service integrated with…
Great phone service integrated with Pipedrive
I was looking for a solution that works with Pipedrive : it is perfect and super easy to set up
I hilghi recommend it !
8 January 2026
Unprompted review
Reply from CloudTalk
Hi Christophe, Thank you for your feedback. We’re glad to hear CloudTalk integrates well with Pipedrive and was easy to set up for your needs. We appreciate your recommendation and taking the time to share your experience.
My first impressions of CloudTalk have…
My first impressions of CloudTalk have been very positive. Setup was straightforward, and I was able to install it quickly and start making calls almost immediately. The interface feels intuitive and the overall onboarding experience is smooth, which is exactly what you want when rolling out a calling tool.
The only area where I ran into some friction was importing contacts to automate outbound calling. That said, I suspect this may have been related to using the trial version rather than the full product.
Beyond that, everything worked as expected. Call costs are competitive, allowing you to make a high volume of calls without burning through credit too quickly, and the monthly pricing feels reasonable for the value provided. Overall, a solid solution if you need a reliable, cost-effective calling platform.
9 January 2026
Reply from CloudTalk
Hi Fernando, Thank you for sharing such a detailed first impression. We’re glad to hear the setup, onboarding, and overall usability met your expectations and that call costs and pricing feel competitive. We also appreciate your feedback regarding contact imports during the trial period, as insights like this help us improve the experience for new users. Thank you for taking the time to leave this review.
Manu was very helpful through the…
Manu was very helpful through the process.
He definitively understands his clients, I would recommend him to other businesses for their campaigns.
8 January 2026
Reply from CloudTalk
Hi Alex, Thank you for your feedback. We’re glad to hear Manu was helpful throughout the process and took the time to understand your needs. We appreciate your recommendation and your review.
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