From start to finish we knew we were dealing with professionals with nothing to complain about. Communication was good at all stages and there was courtesy and care during the actual fitting. And, of... See more
Company replied
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From start to finish we knew we were dealing with professionals with nothing to complain about. Communication was good at all stages and there was courtesy and care during the actual fitting. And, of... See more
Company replied
From getting in touch, to getting a quote, to installing new glass. I cannot fault the service and quality of it all. Reasonable price and fitted by Ian who done a fabulous job so I would highly recom... See more
Company replied
Iain and Alex were very professional, friendly and did a fantastic job of our windows. Georgia in the office was also fantastic in sorting our bookings for us. If I ever need anymore replacing I would... See more
Company replied
Second time have used this company. Price good and the lads who fitted my units were lovely and very helpful.
Company replied
We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.
38H Lindisfarne Court, NE323HG, Middlesbrough, England, United Kingdom
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Second time have used this company. Price good and the lads who fitted my units were lovely and very helpful.

Reply from Cloudy2Clear Windows - North East (MM)

Reply from Cloudy2Clear Windows - North East (MM)
You gave a good timely service throughout, both with the good information when contacting your representative Gloria and with the actual fixing of the window by your operative Iain. All very pleasing.

Reply from Cloudy2Clear Windows - North East (MM)
Iain and Alex were very professional, friendly and did a fantastic job of our windows. Georgia in the office was also fantastic in sorting our bookings for us. If I ever need anymore replacing I would honestly go nowhere else.

Reply from Cloudy2Clear Windows - North East (MM)
After a long wait , waiting for the insurance to come through , the original quote was honoured, the fitted was on time and pleasant

Reply from Cloudy2Clear Windows - North East (MM)
Unbelievable service from an experienced company who actually knows what they are doing. Communication from the minute I made the enquiry via Checkatrade was first class, prompt text messages and even more important, following my instructions as I did not want my in-laws to pay for the service provided.
Thank you - its really quite refreshing to deal with a "proper" company!

Reply from Cloudy2Clear Windows - North East (MM)

Reply from Cloudy2Clear Windows - North East (MM)
From start to finish we knew we were dealing with professionals with nothing to complain about. Communication was good at all stages and there was courtesy and care during the actual fitting. And, of course, the price was less than replacing a whole system and the timescale and work disruption far less. Conclusion: very pleased.

Reply from Cloudy2Clear Windows - North East (MM)
Excellent service from the survey to the delivery and fitting of the replacement glass.
Very pleased with the windows and the price.

Reply from Cloudy2Clear Windows - North East (MM)
Iain who visited us for the estimate & complete the job, was very friendly, timely, professional, explained the process fully & left a clean job to our satisfaction.

Reply from Cloudy2Clear Windows - North East (MM)
From getting in touch, to getting a quote, to installing new glass. I cannot fault the service and quality of it all. Reasonable price and fitted by Ian who done a fabulous job so I would highly recommend cloudy 2 clear to anyone needing to replace any windows.

Reply from Cloudy2Clear Windows - North East (MM)

Reply from Cloudy2Clear Windows - North East (MM)
Quick response to initial query and fitted soon after. Extremely friendly, professional service.

Reply from Cloudy2Clear Windows - North East (MM)
Ian who came to our house was friendly and efficient. He arrived when he said he would which is great as I work from home.
The new pane looks beautiful and was fitted with no issues.
Thank you Cloudy 2 Clear. A great job done!!

Reply from Cloudy2Clear Windows - North East (MM)
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