Cloudy2Clear Windows - North West (MM)Reviews 

271
TrustScore 4.5 out of 5

4.6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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Rated 5 out of 5 stars

Already written a comment and submitted it but I was very pleased with the service I received. Very friendly, efficient and professional although there was a slight delay on delivery as problem with... See more

Company replied

Rated 5 out of 5 stars

The initial measuring up was done very quickly after my telephone enquiry, the estimate was clearly explained and the price was reasonable. The installation was fixed for a date convenient to me and... See more

Company replied

Rated 5 out of 5 stars

We have been struggling opening and closing a patio door due to a faulty door lock for a number of years, believing that it was irreparable because of its age. The good news for us was that Stuart had... See more

Company replied

Rated 5 out of 5 stars

Made an initial enquiry about replacing a failed double glazed unit and was informed very promptly by text of a date for a quotation. Couldn’t make their suggested date, but quickly and efficiently al... See more

Company replied


Company details

  1. #6 of 39 best companies in Window supplier
  2. #14 of 48 best companies in Double Glazing Installer
  3. #6 of 7 best companies in Glass repair service
  4. #7 of 17 best companies in Locks Supplier
  5. #12 of 37 best companies in Window installation service
  6. #15 of 40 best companies in Window treatment store

Written by the company

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contact info

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, United Kingdom

  • 08006121118

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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4.6

All reviews

(271)

1,715 reviews in the last 12 months

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Rated 1 out of 5 stars

Take too long to visit potential customer that requested a price.

I contacted this company on Tuesday 2nd June 2026, requesting a quote for 3 windows that now had condensation between the double-glazed panels. An appointment was made for between 1 pm and 5 pm on Saturday 13th June, 11 days later. I was surprised at this delay in being able to attend to our house; a competitor came on Wednesday, 3rd June, and gave us an estimate straight away. I received a text at 13:07 today, Saturday 13th June, informing me that due to a family emergency, their representative was unable to attend today and wishing to rearrange for between 9 am and 1 pm on Wednesday 24th June - another 11 days. I have declined this rearranged appointment and did ask why if they were able to send a text at 13:07, why did they not call me ? I happened to be away from my phone when they sent the text and did not see it until nearly 5 pm. This company must be either very busy and/or short-staffed if it takes this long to react to a potential customer's enquiry. I worked in sales for many years and would have been embarrassed to be only offer such long periods to react to such an emquiry.

13 June 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Hi Mike, we do apologise you didn't have a satisfactory experience due to unforeseen circumstances on this occasion.

Rated 5 out of 5 stars

Great service

Very easy to deal with, quoted a good price. The guys that came were friendly and efficient. One window had been made the wrong thickness so they came back to fit that. All in all a great service and great value, would definitely use again.

8 May 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Replacement glass in patio door.

Already written a comment and submitted it but I was very pleased with the service I received. Very friendly, efficient and professional although there was a slight delay on delivery as problem with glass. Would definitely recommend to friends and family.

20 May 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

The initial measuring up was done very…

The initial measuring up was done very quickly after my telephone enquiry, the estimate was clearly explained and the price was reasonable. The installation was fixed for a date convenient to me and the company's staff (led by Dave) came on the day within the promised time. The job of replacing two windows was carried out cleanly, quickly and efficiently.

27 May 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Very organised and professional. From the free quote to the work being carried out, to the staff back in the office.

20 May 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

They did everything in a timely manner

They did everything in a timely manner. Right from the very first point of contact. Exemplary customer service and great staff! The product and price was excellent. Would definately recomend to anyone.

22 May 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 1 out of 5 stars

Provided my elderly father with a quote…

Provided my elderly father with a quote to fix a cloudy double glazed window, at a cost of £1250.00. I have other quotes for a third of this price, some with 10 year gaurentee... I am not sure how a company can quote so high and get away with it.

8 May 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Hi Brian, could you please provide your postcode that you enquired with and we will look into this.

Rated 5 out of 5 stars

ordered new patio doors

ordered new patio doors, and from ordering to finishing fantastic, and both the workmanship and the workmen was great, highly recommend.

15 April 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Very efficient throughout the whole…

Very efficient throughout the whole process.
Phone calls were clear, appointments kept and everyone who came was polite and they did a very good job as arranged. They cleared up after the work and provided good paperwork. I will definitely use them again when needed.

20 March 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

The door works properly once more….

We have been struggling opening and closing a patio door due to a faulty door lock for a number of years, believing that it was irreparable because of its age. The good news for us was that Stuart had the ways and means to replace the whole mechanism making the door fully functional once more. Excellent work!

6 April 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Window glass was replaced in no time

Window glass was replaced in no time.
Done with care and old glass removed. Arrived on time. Staff were friendly and helpful. Good job alround.

9 April 2026
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Fantastic customer service from Dave…

Fantastic customer service from Dave who explained everything and offered advice and recommendations when pricing up and measuring up. Very reasonable pricing and overall great service. Highly recommend

20 January 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Excellent Company

This is the second time I've used Cloudy 2 Clear they've replaced six planes in my upstairs bay window, last year they did downstairs. The work is outstanding the two men doing the installation arrived on time, very friendly explained the job and left everything tidy and clean removing the old panels. I used this company again because they are so efficient, from arranging the initial quote to booking the work in. The office staff are always available, respond to emails immediately and I like that because you feel they care about their customers. I can highly recommend this company and would use them again.

23 January 2026
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

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