Cloudysoles - UK only brand! Reviews 27

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

If I could give no stars I would. I've ordered a pair of insoles in February, it is now the end of March and I have not received the order yet the money has been taken out of my account. I have had no... See more

Company replied

Rated 2 out of 5 stars

These soles are not better then what I tried before, too thick- my running shoes or my boots are too tight now after I put them in and they squeeze my feet - cut circulation or irritate behind m... See more

Company replied

Rated 1 out of 5 stars

I wish I checked the reviews on here before buying. This isn't a company, it's just a guy who dropships cheap insoles from china, same pair of insoles cost £1.40 on aliexpress. Delivery time is about... See more

Rated 5 out of 5 stars

Super comfy and lightweight. I love chucking them in my gym bag for using by the pool, pottering about the house and garden and wearing for running about doing errands etc. Most comfortable slides I’v... See more

Company details

  1. Clothing Shop
  2. Shoe shop
  3. Swimwear shop

Written by the company

Attention US Consumers: Please Read Before Leaving a Review We've noticed multiple negative reviews from customers mistaking us for TheCloudies.com. Please note that we are CloudySoles.co.uk, a completely different brand. Before leaving a review, kindly compare our logo and website to ensure you're reviewing the correct company. Many customers have realised their mistake and deleted their reviews after clarification. We appreciate your understanding and support!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

27 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. I've ordered a pair of insoles in February, it is now the end of March and I have not received the order yet the money has been taken out of my account. I have had no updates from the company, sent an email and had no response. I honestly think this is a scam and would strongly reccommend against purchasing anything from them

29 March 2026
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello there, please see you have made a review against the correct website. Our website is Cloudsoles.co.uk.

We can certainly confirm your review is against the incorrect website since our website has not been live since early January 2026

There is another website who have a similar brand name but is not ours.

Please can you investigate and kindly remove this false review.

Kind regards
Cloudysoles

Rated 1 out of 5 stars

Taken money but no items sent out

This company is based in China so contacting the so called customer service is useless. I have sent several emails and they have not replied to any. As far as I can see my order was never dispatched yet I have paid for the goods. I will put this done to experience as don't think I will ever get a refund. My advice don't buy anything from them

2 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could give minus I would

If I could give minus I would. The soles are so this they do absolutely nothing. Do not waste your money. Zero customer service. I tried to contact them several times but absolutely no response at all. A waste of money!

14 January 2025
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello Louise, we have just looked in our inbox to find your email. There appears to be nothing, also the name Louise is not appearing in our order list.

I can also see you’re based in AUS, we do not deliver to Australia. Please make sure you have the right website.

Our website is Cloudysoles.co.uk - please find the email and website and compare it to our website web address I have just provided.

Kind regards
Peter

Rated 1 out of 5 stars

Online return page not working and no…

Online return page not working and no response to emails

Not a great service

25 March 2025
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello Leanne,

You emailed us on the 26th of March, we then responded to you the next day with the necessary information to return your order.

Then you emailed us on the 28th saying

“ This is the second email I have sent asking about how to return an unsuitable item

Your online returns page is conveniently not working

Can someone respond please “

For us to then follow up with a screenshot of showing that we responded to you, also to mention in our Returns & Refunds page we let our customers know that we aim to respond to emails within 1-3 working days.

Even though we replied to you immediately you still didn’t fall beyond the 3 days

We find this review to be very unfair especially since we got back to you :(

Rated 1 out of 5 stars

I never got mine

I never got mine. I order 2 and it said I'd get a third one for free. I ordered them Dec 2nd. No email, no text nothing. I've reached out to customer service multiple times with no response. Scam. Stay away.

2 December 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello Daniel,

I think you have us mistaken for another brand. Since we do not deliver to the US. We also do not give away free products.

Please can you provide evidence of your order number to contact@cloudysoles.co.uk

Rated 5 out of 5 stars

Great

Ordered some slides for my brothers birthday. Received in good time. I had a small issue with tracking but supplier was responsive to my needs.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the product

I had been looking for some sliders to replace my old ones that had seen better days, and found this company. Very happy with the product and plan on buying some more in the near future.

17 December 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

We're happy you like them and thank you for your honest review :)

Rated 5 out of 5 stars

so impressed with the quality

the sliders I ordered arrived quickly, and they’re honestly so comfortable. I wear them everywhere, inside and outside. It’s rare to find something this stylish and comfy at the same time. buying more from them

17 December 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

We're happy you like them and thank you for your honest review :)

Rated 5 out of 5 stars

Since trying Cloudy Soles

Since trying Cloudy Soles, I don't think I can go back to anything else. The marshmallow ones I got feel so good, it's like walking on clouds. I even convinced my partner to get a pair!

24 November 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

We're happy you like them and thank you for your honest review :)

Rated 5 out of 5 stars

Comfortable

Insoles are pretty good, just took a good while to arrive.

20 November 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hey Barry,

We truly appreciate your patience, especially during this busy season. Your honest review means a lot to us.

Wishing you a wonderful Christmas and a joyous New Year!

Rated 1 out of 5 stars

Do not buy

Do not buy. Beware at all costs.
Definitely not in the UK and it's been weeks now and keep getting told 5 days. Evri don't even have the parcel. When you try to open track parcel on their site it says error. Con con con

No I've still not received 14th December

1 November 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello Kevin,

Due to the time of year it can be difficult to get orders out on time, however they will arrive but perhaps a little bit later than usual.

We do apologise for the stress this may have caused you but we would like to make you aware that we do deliver our goods and that we're not a con.

Have the best Christmas holidays and we hope you have received your goods by now :)

Rated 2 out of 5 stars

Regular soles not impressed

These soles are not better then what I tried before, too thick- my running shoes or my boots are too tight now after I put them in and they squeeze my feet - cut circulation or irritate behind my heels because it changes the fitting.

They have a good quality material but take way too much space in your regular shoes.

No special soothing effect after a long day standing up and walking.

Will no recommand or buy again.

27 October 2024
Unprompted review
Cloudysoles - UK only brand! logo

Reply from Cloudysoles - UK only brand!

Hello there,

We believe you have wrongly reviewed our store since we do not deliver to Canada, just the UK.

We're aware that there used to be another brand with the domain Cloudysoles.com. However we're a .co.uk domain.

Rated 1 out of 5 stars

It's just a scam with a very poor product

I wish I checked the reviews on here before buying. This isn't a company, it's just a guy who dropships cheap insoles from china, same pair of insoles cost £1.40 on aliexpress. Delivery time is about 2 weeks and not 5-8 days like it's stated on the website, insole are very soft and thin mostly ,which do not provide any arch support, except for heel side, which is very thick and does not fit in any of my shoes. Unfortunately I fell for the ad and made a mistake buying them.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Super comfy and lightweight

Super comfy and lightweight. I love chucking them in my gym bag for using by the pool, pottering about the house and garden and wearing for running about doing errands etc. Most comfortable slides I’ve tried!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Comfy + cute!

Super comfy slippers which make my feet so warm in the cold winter months. Great sizing and they look so cute too. Very pleased !

30 November 2023
Unprompted review
Rated 5 out of 5 stars

easy experience

I’ve bought a couple of products form these and both times has been excellent. Products arrived in perfect condition. The sliders are super comfy will definitely be purchasing more!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Heaven !

Thought I’d give these slides a try ! And would not be without them on holiday now! I’ve had 3 pairs now I walked around Bali for 3 weeks in them, they look great, sooooo comfy they have great grip on stoney hills walking back from the beach 👍so lightweight for your suitcase☺️ and I also have a pair for around the garden in sumner ( and I did put my last pair in the washing machine! Mine came out fine ☺️

17 October 2023
Unprompted review

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