Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
Company replied
Neisha Beth and Alice were extremely helpful all the way and sorted out a tricky return for me as royal mail lost the package Thank you all very much for saving me so much time and effort Will d... See more
Company replied
I’ve always been happy with my purchases from Club L London. The quality of the clothes is really good, and the fabric feels lovely and comfortable against the skin. Everything looks well made, fits b... See more
Company replied
Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
27k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect fit
The dress got here extremely fast, was not expecting it. I was also nervous that it might not fit since I’m 8 months pregnant but it was perfect. The dress was exactly as described on like and the perfect shade of pink I was looking for.
15 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that the dress arrived so quickly and fit perfectly, especially during such a special time in your life. It's wonderful that the shade of pink was just what you were looking for. Wishing you all the best as you prepare for your new arrival!
Kind regards,
Nancy, Club L London - Customer Care Team
Alice is an extremely helpful member of…
Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and easy. Thank you again, Alice, for your amazing customer service!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Alice was able to assist you so efficiently and make the process smooth and easy. Your kind words mean a lot to us, and we'll be sure to pass them along to Alice. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Beth made me feel comfortable
Beth made me feel comfortable to purchase from this website again. She listened to my complaint and understood where I was coming from. I trust this website and I already made another purchase because of her.
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Beth was able to make you feel comfortable and understood your concerns. It's wonderful to know that her support encouraged you to make another purchase with us. Thank you for sharing your experience, and we look forward to serving you again soon.
Kind regards,
Nancy, Club L London - Customer Care Team
The best s
The best service ever .Fast answers and wonderful lady Cloe.Very nice dresses .I definitely will be back!❣️✌️🤗
Highly recommend !
Good luck!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that you had such a positive experience with our service and that Cloe was able to assist you so wonderfully. It's fantastic to know you enjoyed our dresses, and we can't wait to welcome you back. Thank you for your kind words and recommendation.
Kind regards,
Nancy, Club L London - Customer Care Team
Beth from the Customer Care Team helped…
Beth from the Customer Care Team helped resolve my issue swiftly and with care. Great level of customer service and the reason I will always visit Club L for an event. Thank you!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Beth was able to assist you so effectively. It's wonderful to know that her support has made such a positive impact on your experience with us. We look forward to welcoming you back for your next event.
Kind regards,
Nancy, Club L London - Customer Care Team
Excellent customer service
I had a small issue with an order and contacted customer service, even though I knew it was outside their usual policy. I was genuinely surprised when they kindly decided to make an exception for me.
A special thank you to Doris, who was incredibly kind, understanding and helpful throughout.
I truly appreciate the kindness and excellent customer service. Thank you, Doris!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris was able to assist you so kindly and make an exception for your order. Your appreciation means a lot to us, and we'll be sure to pass on your thanks to Doris. We hope to continue providing you with excellent service in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris resolved issue very timely
Doris was very kind and resolved my issue very quickly.
If I had a company, I would want Doris working for my company as well!
17 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you so efficiently and kindly. Your kind words about her are truly appreciated, and we'll be sure to pass them along. Thank you for sharing your experience with us!
Nancy, Club L London - Customer Care Team
Thanks to the customer support team!!
Neisha Beth and Alice were extremely helpful all the way and sorted out a tricky return for me as royal mail lost the package
Thank you all very much for saving me so much time and effort
Will defo buy again knowing there is a great customer support!
19 June 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Neisha Beth and Alice were able to assist you with the tricky return situation. It's wonderful to know that their support made a difference for you. We look forward to welcoming you back for your next purchase.
Kind regards,
Nancy, Club L London - Customer Care Team
Helpful customer service
Chloe was very helpful and went out of her way to assist me. The product i wanted was out of stock, but she kindly sent me other suitable options and suggestions. Amazing customer service.
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you so effectively. It's wonderful to know she provided you with suitable alternatives when your desired product was out of stock. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe was so helpful
Chloe was so helpful. I had a hard time navigating the site and she sent direct link. She answered all my questions quickly and efficiently. Can’t wait for my dresses to come!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you so effectively. Navigating a site can sometimes be tricky, and it's great to know she made it easier for you. We hope you absolutely love your dresses when they arrive!
Kind regards,
Nancy, Club L London - Customer Care Team
I contacted customer service with query regarding a return and refund.
I contacted customer service with a query regarding a return and refund and received a very quick response from Mia. She managed to resolve my problem and was extremely helpful throughout, which was a huge relief to me.
I can’t thank Mia enough for her kindness and excellent customer service. She made the whole process so much easier and was incredibly helpful. Thank you so much Mia!
17 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Mia was able to assist you so effectively with your return and refund query. It's wonderful to know she made the process easier for you. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
great customer service
Chloe promptly resolved my problem — great customer service!
17 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you so effectively. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Faulty Item but dealt with efficiently…
Faulty Item but dealt with efficiently and resolved the issue.
I purchased a boomba stick on bra and the item was faulty and wouldn’t stick.
Club L refunded both the item and postage and apologised. All done within days.
Well done
9 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that we could resolve the issue with your boomba stick-on bra so efficiently. It's great to know that the refund process went smoothly and quickly for you. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Rachel dealt with my enquiry promptly…
Rachel dealt with my enquiry promptly and with such professionalism.
A Fabulous company.
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Rachel was able to assist you promptly and professionally. Thank you for sharing your positive experience with us. We hope to continue providing you with fabulous service in the future.
Nancy, Club L London - Customer Care Team
Alice
Alice, has been really helpful and kind. Took less than 5 minutes for a reply back on a Saturday… I was not expecting that.
Thank you for the good will gesture. That’s why I love Club L so much. The dresses are great quality and the customer service it’s always here when we needed the most.
Thank you for the great job. All the best.
15 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Alice could assist you so promptly and make your experience with us even better. It's fantastic to know that you love our dresses and appreciate our customer service. Thank you for your kind words and support.
Kind regards,
Nancy, Club L London - Customer Care Team
Order has not arrived and only had one…
Order has not arrived and only had one email to say Royal Mail is returning it to them. I have been in a loop of talking to bots with no help. First time ordering and this will be my last.
9 August 2026
Unprompted review
Reply from Club L London
Hi,
I’m so sorry to hear about your experience, especially as this was your first order with us. I completely understand how disappointing it must have been to be left without your order and without the support you needed.
I’ve reached out to you personally so I can look into this for you and make sure we get everything resolved. I’d really appreciate the opportunity to put this right and restore your faith in Club L London.
Kind Regards,
Shannon
Club L London
Doris was incredibly helpful and made…
Doris was incredibly helpful and made the entire process quick and easy. She handled my issue professionally, got my order canceled, and made sure my refund was processed without any hassle. Great customer service and communication throughout. Thank you, Doris!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris was able to assist you so effectively and make the process smooth and hassle-free. It's always our aim to provide excellent service, and we're delighted that Doris delivered just that. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
The BEST place to shop for any event!
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you consider us the best place to shop for any event. Your kind words mean a lot to us, and we're delighted to have been a part of your shopping experience.
Nancy, Club L London - Customer Care Team
Erin assisted me in a chat with an…
Erin assisted me in a chat with an issue I had with an order. She was kind, professional, and courteous. She is truly an asset to the company! I will continue to shop with this establishment after my interaction with her!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Erin was able to assist you so effectively. Her kindness and professionalism are indeed invaluable to us. We're delighted that your experience has encouraged you to continue shopping with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that you were impressed with the speed of our delivery. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.