Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
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What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
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Neisha Beth and Alice were extremely helpful all the way and sorted out a tricky return for me as royal mail lost the package Thank you all very much for saving me so much time and effort Will d... See more
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I’ve always been happy with my purchases from Club L London. The quality of the clothes is really good, and the fabric feels lovely and comfortable against the skin. Everything looks well made, fits b... See more
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Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Tillie Dress/Black Halter-Neck Midi Dress
Tillie Dress – Beautiful and Elegant
The Tillie dress is absolutely lovely. The black fabric with the rose detailing is elegant and feminine without being too much, and the shape is very flattering. It feels special enough for an occasion while still being classy and easy to wear. Really happy with it; a beautiful dress and even nicer in person.
7 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that the Tillie Dress has exceeded your expectations. The combination of elegant black fabric and rose detailing truly makes it a standout piece. We're delighted that you find it both flattering and perfect for special occasions. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Every purchase fits to perfection!
Every purchase fits to perfection! I feel like the most beautiful girl in the room.. the silhouette in every dress, gown is giving beautiful grown woman vibes. Every material feels expensive. Club L London, knows the body of a woman.
12 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that every purchase from us makes you feel so special and confident. It's wonderful to know that our designs and materials resonate with you and enhance your style. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe is amazing
Chloe is amazing! She always answers my questions and responds promptly. You can tell she’s truly enthusiastic about her job!
12 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe has been so helpful and enthusiastic in assisting you. It's wonderful to know that her prompt responses have made a positive impact. Thank you for sharing your experience with us!
Nancy, Club L London - Customer Care Team
I was having trouble returning an item…
I was having trouble returning an item so emailed customer service, I literally got a reply within one minute. Alice was extremely helpful and solved the query! Excellent customer service. :) thanks x
12 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Alice was able to assist you so promptly and effectively. Your kind words about our customer service mean a lot to us. Thank you for sharing your experience, and we hope to assist you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Simone made my return so easy
Simone made my return so easy! Couldn't be happier! Thank you!
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Simone was able to make your return process so seamless. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Lauren helped me with my issue and was…
Lauren helped me with my issue and was very nice!
11 August 2026
Unprompted review
Reply from Club L London
We’re so pleased to hear that Lauren was able to help with your issue and that you found her so kind and helpful. We’ll be sure to pass your lovely feedback on to Lauren, as we know how much it means to our team to hear such positive comments. Thank you again for taking the time to share your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Absolutely excellent customer service…
Absolutely excellent customer service from Julie. I contacted Club L after noticing a few marks on the inside of a dress I’d just received. I really didn’t want to have to returned it as it was sold out.
Julie was incredibly helpful, friendly and efficient. She listened to the issue and quickly came up with a solution I was genuinely happy with, allowing me to keep the dress and have it professionally cleaned myself.
Such a refreshing customer service experience, no hassle, no back and forth, just a really helpful and fair resolution. She was an absolute credit to Club L London. Thank you! 🤍
12 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Julie was able to assist you so effectively with your dress. It's wonderful to know that her friendly and efficient service made such a positive impact, allowing you to keep the dress and have it cleaned. We hope you enjoy wearing it!
Kind regards,
Nancy, Club L London - Customer Care Team
As a loyal Club L customer
As a loyal Club L customer, I truly value the high level of service Club L provides. I’ve always found the team to be responsive and quick to resolve any issues, which makes shopping with Club L such a positive and enjoyable experience.
12 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you've consistently had such positive experiences with our team. Your loyalty and kind words mean a lot to us, and we're delighted to have you as a valued customer. We look forward to continuing to provide you with excellent service in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
I ordered a dress for an upcoming wedding
I ordered a dress for an upcoming family wedding and when it was not received by the due date - I contacted Club L to understand what the status of my order was. Initially I was told it would take up to 5 working days for the issue to be investigated - which would be after the event I needed the dress for and after insisting that this would not work for me - they said they would get back to me with a few hours. In fairness, they did get back to me and offered me an option - not to fulfill the order and deliver the dress to me or even to process a refund - but offered me a store credit - so I would be left with no dress for the event and not even getting my money back. I had to continue to push before they eventually agreed to give me a refund. And here I am now 3 days before the event having to start from scratch and find an alternative dress without having received the refund. So extremely disappointing - expected much more in trying to meet their obligations and deliver the dress that I ordered and paid for.
12 August 2026
Unprompted review
Reply from Club L London
Hi,
We’re really sorry to read your review and completely understand why you’re disappointed.
We appreciate how frustrating it must have been to experience delays in getting a clear resolution, especially when you were working against a specific date and needed the dress for the event. We’re also sorry that you felt you had to keep pushing for the outcome you needed.
This is not the experience we want our customers to have, and we’re genuinely sorry that we fell short here.
I’ve reached out to you personally regarding your order as I’d really like the opportunity to look into what happened and see how we can help.
Kind regards,
Shannon
Club L London
I’ve always been happy with my…
I’ve always been happy with my purchases from Club L London. The quality of the clothes is really good, and the fabric feels lovely and comfortable against the skin. Everything looks well made, fits beautifully, and feels true to the pictures online. I also love how classy and flattering their pieces are. Definitely a brand I’ll continue shopping from!
11 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you've been enjoying the quality and comfort of our clothes. It's fantastic to know that our pieces have met your expectations and that you find them as classy and flattering as we aim for them to be. We look forward to continuing to provide you with styles you love.
Nancy, Club L London - Customer Care Team
Thank you Alice
I had a query with my return and Alice was extremely accommodating and made the process as simple as possible. She responded to my query immediately and was extremely polite and helpful. Thank you Alice.
11 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Alice was able to assist you so effectively with your return query. It's always our aim to make the process as smooth as possible, and we're glad Alice could provide such helpful and polite service. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Ordered for the first time dress was…
Ordered for the first time dress was amazing unfortunately I had issue returned could not refund due to me washing the item they kindly offered store credit which extremely greatful for Ammara was amazing emailed me back promptly happy outcome will shop again as was sceptical thank you Ammara
11 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you found the dress amazing and that Ammara was able to assist you promptly with a store credit. It's great to know that you're happy with the outcome and plan to shop with us again. Thank you for sharing your experience!
Nancy, Club L London - Customer Care Team
Quick shipping and quality items
Items arrived quickly and were good quality. They were not the material I expected but still a good product, just not for the occasion I needed. I was able to easily return the items I changed my mind on and loved one item so much I found another use for it.
29 July 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that your items arrived promptly and met your quality expectations, even if they weren't quite right for the occasion you had in mind. It's great to know you found another use for one of the items and that the return process was smooth for you. We hope to see you again soon for your next shopping adventure.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris
Doris and all other representatives were very quick to respond and fix the issues I was having. They were able to give me a timely and fair resolution and I felt the customer service was excellent.
11 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris and the team were able to assist you promptly and effectively. It's fantastic to know that you felt the customer service was excellent. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Erin was fantastic
Erin was fantastic! Such great customer service! Would highly recommend Club London!
11 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Erin provided you with such fantastic customer service. Thank you for recommending us so highly. We look forward to serving you again in the future.
Nancy, Club L London - Customer Care Team
Erin responded to my email in just 2…
Erin responded to my email in just 2 minutes! She made accommodations for me that I greatly appreciated, and my experience with her has made me certain that I will purchase from Club L London in the future.
10 August 2026
Unprompted review
Reply from Club L London
That's fantastic to hear! We're thrilled that Erin was able to assist you so promptly and make the necessary accommodations. Your positive experience with her truly means a lot to us, and we're delighted to know that you'll be shopping with Club L London again.
Kind regards,
Nancy, Club L London - Customer Care Team
Good Customer Service
Alice was extremely helpful and quick to reply to my email query.
11 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Alice was able to assist you promptly and effectively. Thank you for taking the time to share your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
What lovely news! We're thrilled to hear that Mia was able to assist you so efficiently. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Mia was very helpful and issued my…
Mia was very helpful and issued my refund straight away after explaining my situation
11 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Mia was able to assist you promptly and effectively. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Natalia was AMAZING!
Natalia was AMAZING!! Very knowledgeable and helped me in such a timely manner. This company has incredible staff and goes above and beyond for their customers! Thank you Club L London US!
11 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Natalia provided you with such knowledgeable and timely assistance. Our team takes great pride in going above and beyond for our customers, and it's wonderful to know that you had such a positive experience. Thank you for sharing your kind words with us!
Nancy, Club L London - Customer Care Team
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