Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
Company replied
Neisha Beth and Alice were extremely helpful all the way and sorted out a tricky return for me as royal mail lost the package Thank you all very much for saving me so much time and effort Will d... See more
Company replied
I’ve always been happy with my purchases from Club L London. The quality of the clothes is really good, and the fabric feels lovely and comfortable against the skin. Everything looks well made, fits b... See more
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Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Dresses are amazing quality!
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you love the quality of our dresses. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Very quick response from customer…
Very quick response from customer service and Alice was very helpful
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Alice was able to assist you promptly and effectively. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Excellent customer service from Mia
Excellent customer service from Mia! She was so helpful, understanding and professional when I had an issue with my dress. She dealt with everything quickly and made the whole process really easy. Thank you so much, Mia, for your help and fantastic customer service! 💕
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Mia was able to assist you so effectively with your dress issue. It's wonderful to know she made the process smooth and easy for you. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
They exceeded my expectations and…
They exceeded my expectations and helped make the ordering process for a dress I needed quickly seamless. Very thoughtful company and they care about their customers!! Will be ordering again :)
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that your experience with ordering the dress was seamless and met your expectations. It's always our aim to provide thoughtful service, and we're delighted to know you'll be ordering from us again. Thank you for sharing your positive experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Excellent Customer Service
I am very satisfied about the Customer Service quality of Club L London. I contacted them (on a Friday evening in August!) and received almost immediate response. Lauren was very helpful and provided a solution to my problem. Thanks a lot!
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Lauren was able to assist you promptly, even on a Friday evening. It's wonderful to know that you found our customer service to be excellent. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris was very helpful to get me my…
Doris was very helpful to get me my faulty order settled and to get a replacement
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you with your order and ensure you received a replacement. We appreciate you taking the time to share your experience.
Kind regards,
Nancy, Club L London - Customer Care Team
Great response and prompt resolution…
Great response and prompt resolution from Erin - nice to have great customer service from the outset!
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Erin was able to provide you with such a great response and prompt resolution. It's always our aim to ensure you have a positive experience from the start. Thank you for sharing your feedback with us!
Nancy, Club L London - Customer Care Team
Erin
Erin, helped rectified the issues with an order i placed. I appreciate Erin for going above and beyond in solving the dilemma.
Again, thank you Erin, I really appreciate your assistance in the matter
10 August 2026
Unprompted review
Reply from Club L London
We’re absolutely delighted to hear that Erin was able to help resolve the issues with your order and went above and beyond to get everything sorted for you. We’ll be sure to pass your kind words on to Erin. She’ll be so pleased to know how much you appreciated her support. Thank you again for taking the time to share your experience. We really appreciate your support of Club L London.
Kind regards,
Nancy, Club L London - Customer Care Team
Issue resolved immediately
Chloe resolved the issue immediately having done very little work on my end. Thank you!!
9 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to resolve your issue so efficiently. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Doris is amazing at customer service
Doris is amazing at customer service. So quick and easy to get my issue sorted.
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you so efficiently. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
item arrived faulty had my shipping…
item arrived faulty had my shipping cost refunded straight away and customer service was excellent thank you
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're so pleased that our team could assist you promptly and refund your shipping cost. Thank you for sharing your positive experience with us. We hope to serve you again soon.
Kind regards,
Nancy, Club L London - Customer Care Team
thank you!!
Thank you to Fiona for so quickly helping with my query about the order I wanted to return! Very friendly and helpful, couldn't ask for anything more :)
7 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Fiona was able to assist you so promptly and effectively with your return query. We always aim to provide friendly and helpful service, and it's great to know we hit the mark for you.
Nancy, Club L London - Customer Care Team
Amy was great at the level of…
Amy was great at the level of communication when my parcel went missing
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Amy provided excellent communication when your parcel went missing. It's always our aim to ensure you feel supported and informed. Thank you for sharing your experience with us!
Nancy, Club L London - Customer Care Team
Chloe was amazing!
Chloe was super helpful with last minute amendments I needed with my order. Super fast and got the job done! Thanks Chloe!
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you with your last-minute amendments so efficiently. It's always our goal to provide the best service possible, and we're glad Chloe could make that happen for you. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Incredibly happy with customer care
I have felt incredibly happy with the support I have received from the customer care team. They have responded promptly to my emails, been clear in all their communication, and exceeded my expectations when resolving my issue.
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that our customer care team was able to assist you promptly and clearly, exceeding your expectations. Your satisfaction is incredibly important to us, and it's wonderful to know we could provide the support you needed.
Kind regards,
Nancy, Club L London - Customer Care Team
Excellent customer service
Excellent customer service
I was really disappointed when I noticed significant pilling on my dress after wearing it only once to a wedding. I contacted Club L London with photos of the issue, and their customer service team was extremely helpful and professional throughout the whole process.
Ruth was very kind and quick to respond, investigated the issue, and acknowledged that the quality was below their usual standard. They processed a full refund for the dress, and I was able to keep the item rather than having to return it.
I really appreciate how fairly and efficiently my issue was handled. Even though I was disappointed with the quality of the dress, the customer service experience was excellent. Thank you, Ruth! 🤍
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Ruth was able to assist you so effectively and that your issue was resolved to your satisfaction. It's wonderful to know that, despite the disappointment with the dress, you had a positive experience with our customer service. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Super quick and detailed response
Super quick and detailed response. Lovely customer service ❤️
Chloe was a delight to talk to
10 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe provided you with such a delightful experience. Your kind words mean a lot to us, and we'll be sure to pass them along to her. Thank you for sharing your positive experience with us!
Nancy, Club L London - Customer Care Team
Received excellent support from Chloe…
Received excellent support from Chloe regarding my order! She replied super quickly to each message and was very helpful ✨
10 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you so effectively with your order. Her quick responses and helpfulness are exactly what we strive for. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
I bought a dress for a wedding
I bought a dress for a wedding, on arrival looked paler than picture. I was waiting on another dress coming so I had choice, when other one arrived I went to return this dress and you only get 14 days to return so I’m left with a dress that dosent suit my skin tone at £150. The dress is beautiful service was fast but cannot return reason for 3 stars.
11 July 2026
Unprompted review
Reply from Club L London
Hi,
We’re really sorry to see your review, especially as you loved the dress itself but found that the colour wasn’t quite right for you.
We completely understand how disappointing it must be to be left with a dress you don’t feel comfortable wearing, particularly when it was purchased for a special occasion.
I’ve reached out to you personally as we’re always here to help wherever we can, and I’d really like the opportunity to see what we can do for you regarding the return.
We’re sorry that your experience has left you disappointed, and I hope we can help turn this around for you.
Kind regards,
Shannon
Club L London
Super impressed with Club L London
First time using Club L London and they did not disappoint! I needed a “best dressed wedding guest dress” and ordered a few to try on. The parcel arrived quick and packaging was amazing. I was really impressed with the quality and fit of all the dresses and the only problem I had was not knowing which of dresses I’d ordered to choose from 😍 they were all sooo lovely! Will 10000% be ordering from here for my next event 🙌🏻
7 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that your first experience with us was such a success. It's fantastic that the dresses arrived quickly and met your expectations in both quality and fit. We hope you have a wonderful time at the wedding, and we look forward to helping you find the perfect outfit for your next event.
Kind regards,
Nancy, Club L London - Customer Care Team
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