Club Pilates Reviews 

I have been a member of Club Pilates Northlake for 3 years now. Recently, a lady joined who has the worst body odor I have ever smelled. 4 of us waiting to join the next class got extremely nauseous from the smell. It hit you as soon as you walked in the door. The manager refuses to deal with the issue on a one to one level. When discussing this matter with the manager, she rolled her eyes when I told her we got nauseous. I told her they were going to lose members. She said ok. When I asked her if they were really willing to lose members over one person, she said YEP. What a way to run a business. Money over caring for your members.

The cancelation policy at Brookenhaven studio in Georgia is fundamentally flawed. Like a debt collector they are real stringent about what they feel is due to them. I've never seen more narcissistic and entitled behavior. I honored a 3 month commitment but the greed of these people!! They basically have a loop hole to keep charging money which blind sides customers. I would have continued going to the studio but the greedy behavior is strange and disturbing and I prefer to go to a cleaner studio with better business etiquette.

Constant spamming from different phone numbers associated with this business. GDPR breach.

I joined Club Pilates Doral Midtown in good faith, signing an unlimited membership that explicitly stated in writing that I could book same-day and back-to-back classes. This wasn't a vague promise--it was clearly spelled out in Section 8.10 of their own membership agreement.

When I booked two classes in the same day--exactly as the contract allowed--the staff confronted me in front of the entire class and insisted I leave. It was humiliating, embarrassing, and completely inappropriate. I was following the terms of the agreement, but they treated me like I was doing something wrong.

Later, they tried to justify their actions using a general policy clause (Section 8.2), but that doesn't override an explicitly written term of the contract. That's a clear breach of contract--and I ended up paying for access they refused to honor.

When I brought this up with management, they refused to accept they were breaking the law. On top of that, I was misled about using a Passport membership while traveling--they told me a location didn't accept it when it actually did. I lost access and value I was entitled to.

This isn't just bad customer service--it violates the Florida Health Studio Act (§ 501.012-501.019, Fla. Stat.), which protects consumers from deceptive and unfair business practices related to health studio memberships.

I filed formal complaints with the Florida Department of Agriculture and Consumer Services under the Health Studio Act and with the Better Business Bureau so that other consumers are aware of this unlawful behavior.

I feel misled, dismissed, and financially taken advantage of by a business that refused to honor its own explicitly written agreement.

This was all very disappointing as the instructors were great and the workouts were effective.

Pilates used to be my happy place. However, the manager, Susan Grassi-Simko has made the environment hostile and vindictive. She made it known that she is a Trump supporter and when you don’t align with her point of view, the aggressive behavior begins. She is constantly having us do illegal moves on the reformer, not allowing her staff to video it for their website because of the illegal moves. These moves are dangerous and a high fall risk. To make matters worse, she makes fun of clients, body shaming them about their “cottage cheese thighs” and poking fun at those that can’t do specific moves because she has upped the level of class. She always takes a level 1.5 and pushes it to a 2.0 because “she gets bored teaching us”. When I cancelled my membership, allowing for the 30 day notice, to join another studio, I was told my final draft would come out on July 7th (today) therefore allowing me access to the studio through August 6th. This allowed me not to pay a double membership to the new studio as well as the old studio. July 7th draft happened and then all of my classes were cancelled. I called the studio and Lindsay said Susan was on vacation and when she came into work this am, there was a sticky note to immediately cancel my membership and classes. I believe that Susan has forgotten that she works for the clients and not the other way around.

False advertising to sell memberships

I just took my very first Pilates class and it was great! Ari was the instructor and she was so kind and helpful!! She provided modifications when necessary and made me feel like I could do everything! I found muscles I didn't know I had...I can't wait to continue this journey!!

They offer a free introductory class that covers basic movements and high level Pilates terminology and positioning such as how to put your feet on a bar, how to lift your back in to a bridge and how to move on the reformer.
You graduate to the front admin desk after about 30 mins to get the high level membership fees/dues and are provided with a super easy sign-up process.
To sign up you're handed a tablet with a digital contract on it and told to sign at two places with a red X by 'touching' it with your finger or digital pen. Then you give them your credit card and wait for them to email you your signed contract.

In the contract agreement you sign it covers a 3 month financial obligation you agreed to as well as the required steps you need to do in order to cancel your membership. There's an early $100 buy out plan if you want to cancel early or you can stay for the full 3 months and avoid the cancellation fee. In either case before you can cancel you must provide 30 days written notice by registered mail or delivered in person. If you give them notice too late and your 30 days roll over in to the next monthly billing period then you will be expected to pay for another month in addition to the month you already cancelled in.

As a fulltime member you will have unlimited access to view dozens of classes through their phone app; however many classes you wish to participate in may require booking in advance. If you forget and/or miss a class, you will be charged with a $20 no-show and/or late cancellation fee.

The room where the classes are held is sub-divided in to twin sized bed areas where each member is surrounded by an assortment of fitness items. Next to you will be your spring loaded chair, your vertical spring board and your reformer, that's the large spring loaded sliding bed that most members have paid to lie down on. It has an adjustable vinyl/foam filled head rest with fixed vinyl/foam filled shoulder blocks and vinyl straps for your hands/feet. At the foot of the bed is where your springs hook in with an adjustable vinyl/foam filled footbar.

When you arrive for your class you should be early enough to avoid a late fee. You will wait in a lobby or open area until the previous class ends and you're allowed to file in and claim a reformer.

The class format consists of doing 5-6 repetitions of different exercises as directed by an instructor over the course of 50ish mins. At the end of class you're expected to clean all the equipment you used and then file out for the next class to start.

Over the course of your stay with ClubPilates you may see and speak with members who have been with the club for years and love the club culture, health benefits and boutique fitness in general. However, in my experience most of the members I saw and spoke with were short term and had either just joined like I had or were leaving like I did.

It’s not a club for everyone, and it’s not a club for no one. It sits somewhere in the middle—and for some, it may be just the right fit. For me, although it was an interesting experience, it wasn’t ultimately the right match.

I really enjoyed going to the studio. All of the staff and instructors are great, but their cancellation policy came as a surprise to me.

Firstly, you have to email or call to cancel. Next month the click-to-cancel law is going into effect so hopefully they fix this.

The more egregious issue is the 30-day membership cancellation policy. This policy varies by franchise. The North 3rd Brooklyn franchise has a 30-day cancellation policy with a $100 fee for canceling after 30-days before the next renewal (lowest tier membership is already. Previous gyms and subscription services I've been a part of have allowed cancellation at any time, and late cancellation fees have been closer to $20.

This policy is written in the user agreement that is emailed to you, but it is no where to be found on the website or your account page. I've heard from others that a lot of large franchise gyms have policies like this, which I think is a predatory policy that should not be allowed.

Fees on fees. Inconvenient. Plus the app is buggy as hell. Risky booking process—no refunds in any circumstance even if you immediately try to reschedule right after booking it… who does that? Even during subscription freeze it is not cheap. Inconsistent difficulty levels of classes.

The system is dishonest. Note I’m not saying they literally try to deceive about their system, but the system is not set up in a way that an honest person would set it up. It appears designed to catch you in some way or another, or in many ways at once. And let’s say you’re aware of every detail: then you simply find it is a highly impractical system that is not worth the money.

The only reason I don’t give one star is classes themselves were satisfactory on the whole—a few complaints there but nothing really major.

When I told them I am cancelling the membership they continue charging me. The manager even didn't give me a call - just texted me in three days after my request. It is unacceptable and disrespectful. They requested to provide my health condition to cancel the membership - incredible.
When singing up, they failed to disclose important information about hidden fees and additional charges.
The classes are pretty good and nice but customer service is awful. No, thank you.

5 stars for the amazing teachers, equipment and classes. Less than 1 star for the booking process. It is literally impossible. You pay for 'unlimited' monthly classes but they only allow you to book up to 15 classes at a time. The problem is that these 15 bookings includes being on a waitlist for a class- even if there are 10 people ahead of you with pretty much zero chance of getting in. I would have to book 15 waitlist classes, I'd get into maybe 4 of those classes, then by the time I could book more classes, they'd be full again. I'd just give up going to a class for 3 weeks and book 4 weeks out and even then many of the good classes already had waitlists. I'm shocked they have not been sued for charging for unlimited classes that you can literally NEVER book. I had to quit. A few went with me for the same reason and this is this companies reputation if you ask anyone who has been there- they will agree.

I miss the classes and teachers that I did get used to but the process was too stressful.

I have called several times in the past few weeks trying to get assistance with class credits that I have been unable to use due to the inability to be able to FULLY book my 8 classes per month since I restarted my membership. (I had to take a break to get my rotator cuff repaired after injuring it in a class). I usually take 2 – 3 classes a week but have not been able book because the classes were full and once the credits go past 30 days, do not work. I had called a few times and spoken to the front desk girl when I went in for a class, but had been directed to the GM.
I called back AGAIN, and this time got Debbie (an instructor) on the phone. Hallelujah, someone answered and no weird computer tone. She was friendly and helpful, explaining that my purchased class credits were going to expire, and she would leave a note for the new GM to move them up the next day, so I had an opportunity to use them. Apparently only the GM can move class credits.
I called the next day around noon after no response from the GM, Nneka Kpaduwa. She answered the phone, and I cited my request explaining why I needed the credits to be moved. She refused to roll the credits - just "we don't move class credits". I am paying a tidy sum for these classes, and she is the only person that can move them up when I cannot book classes, so I must wait for her to call me, and she hasn’t been reliable. Her front desk staff is not empowered to handle the classes when they expire, so it’s frustrating. She inferred that I just needed "assistance" with booking classes and that CP offers "plenty" of classes throughout the week and perhaps we need to look at MY schedule. She literally said that! THE AUDACITY
Nneka Kpaduwa was insincere, condescending, inflexible, and cited "policy". Bottom line, she doesn't CARE about my money or fitness success. I have been a member for a year prior to the surgery and was satisfied and seeing results. I cannot recommend Club Pilates with any confidence based on this new manager and her rudeness, condescension, and lack of flexibility. Nneka Kpaduwa - learn some manners and appropriate ways to handle your clients. BYE Club Pilates and GOOD RIDDANCE

Love it! Changed my life!

Beware of This Studio’s Shady Billing & Predatory Collection Practices
UPDATED: ⛔️

While Pilates itself can be amazing and some instructors at Club Pilates Lake Worth are truly excellent, the business practices here are deeply disappointing and, frankly, alarming.

I sustained repeated injuries in their classes and requested a medical freeze under doctor’s orders starting February 1. Despite this, the studio continued billing me—without notice or explanation. When I attempted to cancel, they refused to allow it by phone, email, text, or web. I was forced to physically come into the studio and scan a QR code, even though I was still injured and mobility-limited.

Then, after I disputed the charges with my bank, they escalated it to collections—sending me an email saying I owed $274, then having a debt collector call me the next day demanding $849 and threatening to report it to the credit bureaus. I’ve never received any written validation of the debt, which is legally required under the Fair Debt Collection Practices Act.

Dozens of other customers have reported similar experiences across Yelp, Trustpilot, Google, and Facebook. This is not an isolated case—it’s a business model built on making cancellation difficult, ignoring valid freezes, and pushing unfair charges into collections.

Bottom line: the workouts might be good, but the policies are predatory, outdated, and completely disconnected from customer well-being. Proceed with extreme caution.

Ugh, what an expensive disappointment. I had the misfortune of joining the new Vinings Club Pilates in Atlanta. The first month was actually ok but by the second month I realized they overbook with memberships so it makes it nearly impossible to either book a class or God forbid you have a change of plans you will never be able to use that class either. Everything has an waitlist- sometimes double digits long!

Imagine having a career, kids, school, anything that occupies your life and PAYING money to have to fit your schedule around theirs. It’s stressful and the opposite of what fitness and wellness should be. The instructors were good ( special shoutout to Maria, she is amazing) as was the front desk ( Kathy particularly has a very warm spirit). But the business part of it ruined my entire experience and I would never recommend to anyone.

I discovered my love for Pilates—but not at Club Pilates. They prioritize money over members, pushing memberships and mandatory sock purchases. Classes are hard to book, and you’re locked in for three months with a 30-day cancellation notice. In the end, I paid nearly $1,000 for about 10 classes and never felt welcome. Definitely not worth it.

Love CP. I have an unlimited membership and every class is different. The longest I have stuck with a workout regime. No issues. Shocked at all the negative reviews to be honest.

Club Pilates opened in St Albert, Alberta
Last year I saw an add and decided to join in at $192 unlimited for one month. I was told it was new building being built but in fact that it was the Elixir Hair Salon, just being renovated. Not a new building as I was told.
When they opened in January, I tried many times to book in, but I couldn’t, it was always booked. I don’t have the time to be on a waitlist or to show up at 7 in the morning. I see how tiny the place is, no wonder I could never get in. I asked for a refund of $192 and I got it all back. I’ll never go there. The prices are ridiculous.

Terrible business
Be careful when they give you a paper to sign they will sell you 4-8 Pilates classes but in fact, you’re signing a membership for three months and despise thenthey have everything on waitlist so you have to work around their schedule even if they claim to be open seven days a week. I am glad to see the reviews that I’m not the only one they threaten me then they’re going to send a collection. BE AWARE