Cluey Learning Reviews 

360
•
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Reviewers frequently share that the tutors are exceptionally patient, knowledgeable, and genuinely care about helping children improve their academic confidence and core skills. Consumers also appreciate the engaging individual lessons and find the online learning platform very easy to navigate for everyday study sessions at home. However, some customers also noted frustrating experiences regarding inflexible booking policies, sudden schedule changes, and unexpected extra credit card charges. People additionally expressed deep dissatisfaction with reaching support teams, mentioning long phone wait times and unhelpful automated responses whenever technical issues occurred.

What people talk about most

Staff

Customers had great appreciation for the staff, noting that the tutors are patient, encouraging, and highly... See more

Service

Users describe ambiguous interactions with service, highlighting both exceptional support and severe billing... See more

User experience

Consumers find user experience to be mixed, as some reviewers describe the platform as an easy process to... See more

Customer service

People report negative experiences with customer service, highlighting long hold times, unhelpful phone... See more

Payment

Reviewers express strong dissatisfaction with unexpected payment charges and rigid billing terms. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The tutoring itself is great, we really liked our son’s tutor - she was fun, engaging and firm which was a really good fit as he can be easily distracted. He did alternative weeks of maths and Englis... See more

Company replied

Rated 2 out of 5 stars

Signed my daughter up for a trail that consisted of 2 sessions. Advised that we needed to cancel as soon as the 2nd session was finished so we didn't get charged for more sessions. Tutor was great... See more

Company replied

Rated 2 out of 5 stars

Great teachers but terrible customer service. You can request the recordings after the teachers provide feedback and the recordings are meant to be available within in the next 24 hours.This never... See more

Company replied


Company details

Written by the company

Cluey Learning offers expert online tutoring to students in years 2 to 12. Trusted by hundreds of Australian families, we offer a series of highly-effective learning programs aligned to the Australian school syllabus. Our qualified, (WWCC) vetted tutors ensure each session is tailored to the individual student. Tutoring sessions are one-to-one, private and face-to-face and students love using the online tools including live video conference, an interactive whiteboard and real-time audio. Students also gain access to the Cluey Learning Platform, where they can complete practice exam questions anytime. Whether you’re looking to build your child's confidence, ace your ATAR score or catch up in class, Cluey offers tutoring across English, Maths, Biology, Chemistry and Physics.


Contact info

3.0

Average

TrustScore 3 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(360)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great tutoring service that is flexible

We have used other online tutoring services in the past, Cluey learning is the best we have come across. The lessons are 1-1 and very engaging. The lesson plans are in line with the school curriculum. I would definately recommend.

9 February 2026
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Tammie,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that Cluey has been the best online tutoring service you’ve experienced.

It’s great to know that the 1-on-1 format and engaging lessons are making a real difference, and that the curriculum alignment is supporting your child’s learning at school — that’s exactly what we aim to deliver.

We truly appreciate your recommendation and your trust in us.

Kind regards,
The Cluey Learning Team

Rated 2 out of 5 stars

Great teachers but terrible customer…

Great teachers but terrible customer service.

You can request the recordings after the teachers provide feedback and the recordings are meant to be available within in the next 24 hours.This never happened and I had to contact support to beg them to send them to me or make it available on the portal. The whole reason that we decided to sign up with Cluey was to access the recordings before the next session so that my son could watch them and ask the questions that he needs help with in the next session. I had to cancel a couple of sessions since it has been 10 days since I requested the recordings and still no luck!

29 January 2026
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Samanramisa,

Thank you for sharing your feedback. We’re pleased to hear you’ve had a positive experience with our teachers, but we’re very sorry that the delay in accessing session recordings caused such frustration — especially given how important those recordings are for reinforcing learning between sessions.

This isn’t the experience we want families to have. We’re actively reviewing the way recordings are processed and made available, as well as our support response times, to ensure requests like this are handled promptly and reliably.

We’d like to investigate what happened with your recording requests and follow up properly. Please email us at hello@clueylearning.com with your details so we can review this and assist directly.

Kind regards,
The Cluey Learning Team

Rated 5 out of 5 stars

quality, comfort, flexibility

We have been using Cluey for 2+ years and very satisfied with outcome, my both boys have weekly sessions with their maths tutor Mr Rodgers Chihwai and 1 year above their age level. I was initially sceptical to try online tutoring for early primary school (now mid primary), but it works as time efficient as F2F!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful tutoring experience with Karen

Karen started tutoring my daughter earlier this year after we felt she could use the extra help with Maths as our daughter struggles with anxiety and we wanted to give her the best chance. Karen's patience and way with our daughter has been amazing they have a great relationship and I look forward to them working together again next year.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank our English…

I would like to thank our English tutor, Robert Birrer for his patience and kindness to teach our Son this year. He enjoys his lessons very much with Robert and has improved a lot with his help and support.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Nola is an exceptional tutor

Nola is an exceptional tutor, who has gone above and beyond to support Tilly in her learning this past year. This has resulted in Tilly improving her grades in Maths & English.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Tutor was great

Tutor was great. Lait support and ability to make teach concepts was awesome. Cluey’s ability to be flexible with lessons is tricky. School holidays dont take into account which state you live in. You can cancel sessions and reschedule but it is a little messy. Not cheap but a great option when you live remotely.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

5 star math tutor!!

Claire has been instrumental in my child’s sensational results this year. The connection was instant and she was the perfect fit for our needs. I’d happily recommend Claire to anyone seeking an experienced and dedicated math tutor.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Hugo is an excellent tutor

Hugo is an excellent tutor. He is very patient with my son and has made a significant difference in his understanding of Maths. Thanks to Hugo’s guidance, my son’s confidence has grown, and his test results have improved greatly. I highly recommend Hugo & Cluey) to anyone looking for a supportive and effective tutor

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Mr robot

He is the best teacher, and do his best to help students.In the future I am looking forward to work with him if he still work with cluey. From bottom of my heart I do want to thank him everything that he do in period of time that worked with my two kids. I wash him a good luck and amazing year a head.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Donna has been nothing short of amazing!

We are so grateful to have had Donna as Eva’s tutor this year. She has been absolutely amazing. Donna is incredibly engaging, bubbly, and has such a warm, positive personality. She really knows how to connect with Eva on her level, which made such a difference to her confidence and willingness to learn.

Eva always felt comfortable and supported, and it was clear that Donna genuinely cared about her progress. We’ve seen such a positive growth in both Eva’s skills and her self-belief, and that’s a true reflection of Donna’s ability as a tutor. We couldn’t recommend her highly enough.

10 December 2025
Unprompted review
Rated 3 out of 5 stars

Tutor was fantastic, customer service not so great

The tutoring itself is great, we really liked our son’s tutor - she was fun, engaging and firm which was a really good fit as he can be easily distracted. He did alternative weeks of maths and English and the curriculum aligned with what he was learning at school. I think he struggled a bit with the online part of it but Monica was patient and helpful. He really enjoyed his sessions with her and sitting on a computer for an hour is a real effort for him, but he was always happy to be there. We are so thankful for the support Monica provided him during his school year.
Dealing with Cluey directly is tricky … understanding the payment terms and getting a reliable person to help was a challenge. We probably would have ended our relationship with Cluey much sooner if it wasn’t for the positive impact Monica had.

15 December 2025
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Holly,
Thank you so much for taking the time to share your experience. We’re delighted to hear how positively your son connected with Monica — she sounds like a wonderful fit for him, and it’s great to know her patience, structure, and support made such a meaningful difference during the school year. We’ll be sure to pass on your kind words to her.

We also appreciate your honest feedback about your experience dealing with Cluey more broadly. We recognise that understanding payment terms and accessing timely support hasn’t always been as straightforward as it should be, and we’re actively working to improve both the clarity of our billing information and the ways families can reach our team when they need help.

Thank you again for sharing your perspective. Feedback like this helps us recognise what’s working well and where we need to do better.

Kind regards,
The Cluey Learning Team

Rated 5 out of 5 stars

The personal and professional…

The personal and professional relationship my son had with his tutor was wonderful.
He helped build his confidence in English and was able to freely discuss ideas... concepts and themes for his assignments and Yr 12 exam preparations.
Thank you for all you did to help Gaius this year Cluey (Benjamin) ❤️

NB- my son recieved the highest mark in 2yrs for his Y12 English subject- Thank you Benjamin

4 October 2025
Unprompted review
Rated 5 out of 5 stars

From struggling to topping the year.

Archie has done so well in Maths with Jasmine. Last year and this year (Year 9 and 10) he was top of the year for Standard Maths at school, having struggled in year 7 and 8. Would love Jasmine to know this - he was too modest to tell her!
He loves his sessions with Jasmine to cement his knowledge from class. Thank you

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Improved

My sons English grades have improved significantly since his weekly sessions with Nadine, cannot recommend her enough.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My daughter was a very quiet girl who…

My daughter was a very quiet girl who never asked questions. She just persevered on by herself. Her tutor has given her so much confidence to ask questions in her sessions and outside her sessions with her teachers and peers. She also has the perfect fit as her tutor. She really gets how to teach my daughter which enables her to learn.

19 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look