CLUSE Reviews 

Absolute thieves!!!! No item and absolutely no response to emails or resolution tickets. Currently claiming money back through PayPal. Avoid!!!!

CLUSE steals your money

Order was never delivered without any explanation.
Cluse never answered to any email to customer service.
Legal action pending.

Avoid at all costs.

Totally just stole my money. I made my order in November last year and it wasn't delivered due to an issue in the address. No way of changing the address or cancelling my order before the delivery was returned. Now it has been, and I get only the same template response to my contact requests. I will have to take legal action against the company.

1 star right is too much!!! Ordered my watcj strap as a replacement for my current cluse watch, ordered 4th dec, took money on the 4th dec and still no sign. No response to several customer tickets on facebook or twitter. Its a disgrace!!! I want my money back!

I haven’t received a confirmation email neither you have got back to me about dealing with the situation as I would like to know when it will or even if it will arrive at all ? I paid for it 10 days ago?

Very pretty watches BUT poor quality. I ordered a watch with leather strap. The strap is glued and not stitched. After one use, it started to fall apart. Client service is inexistant. I got no answer email after sending 5 emails!

Avoid at all costs!!!.
My husband bought a watch for me in November for Christmas. Christmas came and went & no watch was ever recieved but my husband was charged. He emailed them in total 7 times & has only had 1 response. A lie telling him an Express replacement would be sent before christmas which has also never arrived. He's now asked for a refund which has been ignored. This was an expensive gift and we have absolutely nothing to show for it. I had no christmas gift & no refund to buy a watch elsewhere. I've been in tears over this and my husband feels terrible which he shouldn't . They are completely morally-redundant and essentially stealing from people.

Awful company. Like everyone else I have not received my order placed on 13/12. I am getting no reply on their customer service page, Facebook, or any other form of social media. DO NOT BUY FROM THESE CLOWNS!

Made a Black Friday order there. First, a part of my order was missing. I contacted the customer service and they replied they will send it to me, which they did.
I wanted to return some items, but the tool that they offer on their website did not work! I tried it multiple times in different variations. So I contacted the customer service again, and got a response to my first email, but that was about 8 days ago, nothing happened ever since. Worst experience ever. I won't order here again.

Order on Black Friday a Christmas Gift... never received. Tracking says delivered... Credit card has been charged two days later and here we are on december 28th with nothing!! Do not order anything from that website!!

I ordered a present for my mom for Xmas on 02.12.2019,but have not received it. I contacted DHL who was suppose to deliver it, but was informed that Cluse have to request an investigation to see what has happened to the package, which has not been done. Wrote 3 emails to Cluse, tried chat-no response at all nowhere. Super super bad service. No money, no order, no response. I feel really disappointed and would never suggest to order from here. I just want a refund and be done with this company. If there would be a star lower then "bad" I would chose that.

Exactly the same as other reviewers issues No delivery, response to order place on Black Friday deal.
Do not buy from this site, they were still advertising Yesterday 20th Dec that you can order in time for Xmas, admittedly they don’t say which Xmas, guaranteed it certainly won’t be 2019.

Ordered over Black Friday in November. No items, no response via customer services. These are Xmas presents, I’m absolutely gutted as it’s too late to replace them now. Will I ever get the items? Will I get my money back? No one answers via any medium. Do not deal with this company

Received watch a month ago. One piece fell off. Can't reach customer service or get any answer. Been trying for 2 weeks.

I ordered a watch for Black Friday (it should have arrived in time for Christmas) but they put the wrong name on the box so UPS refused to give me and sent it back to them. Right now, still no answer from the customer service and I have no gift for Christmas.

Similar to previous posts still awaiting my order placed on the 29th of November. Which has been with the carrier since the 5th of December. No response from the company. Strongly advise against purchasing from Cluse. The items are Christmas presents and now we are almost 1 week away from Christmas and it's looking like the order won't be here on time. Extremely annoyed and disappointed with the service.

Order UK 27171. Like others below I ordered a watch on 29 November. It has been at courier 13ten (WNDirect/Hermes) since 5 December. 5 emails to Cluse support have gone unanswered, 2 webchats resulted, on Thursday 12, in a promise to email that afternoon with a delivery date. No response! Service is the worse in the world. They know there’s a problem which I was told in 2nd webchat
I’ll start the webchats again on Monday.
I spoke to WNDirect on Wednesday 11 December but no reply from them either. I’ll talk with them on Monday!

Finally contacted a guy called Tim through their 'chat' service - have to say Tim took on my case and worked through it with me and has re ordered the part of the order that was missing - Christmas present so, if it now arrives in time, can't thank Tim enough for his help

I ordered a bracelet two weeks ago (Order UK27212) and have not received it yet. The tracking ID tells me the carrier picked it up a week ago but no update since. I have tried a number of times to contact customer service via the online email but NO response. I am very unimpressed at the lack of response. I need this before next week as a gift.

Have not received my order. Have sent 3 email to Cluse. No response. This is bad customer service.