CMA CGM Reviews 80

Very lousy CS response from CMA, each reply on the same issue opens a new ticket with them instead of compiled. Have to wait almost a whole day to get couple of responses. Each reply showed no interest in resolving the issue or provide options. Other carriers are more flexible in terms of reinstating booking cancellations.

I have a container which grounded in Houston on Aug 8 2022. Today is Aug 17 2022. The container is still in Houston. When calling import customer service, you stay on hold for hours upon hours. They say leave your number and we will call you within the hour, hell no. You never get a phone call back. When things go smooth they are pretty good ocean carrier. But good luck in trying to get answers to why the container is still stuck in Houston.

They are holding my container hostage! It has been on the rail for a month. Coming form Vancouver to Minnesota. This, in my 15 year of experience, usually takes a week. I paid in full for shipping and duties. $38,000.00. Final payment was made on 7/10/2022
The shipment is now here and grounded 2 days ago!! Last free day is tomorrow. They say the container incurred Customs inspection charges. And I have to pay 2400.00 for those fees before they will release PU#.
When did this inspection take place?? I paid my customs and duties charges a month ago. When it arrived in Vancouver. Why were the charges not communicated until yesterday? Did Freigtos or Ex-freight Zeta know about these charges and not communicate it? Did CMA make up these charges? Is this just a scam to get more money from the customer ?Ocean freight is complicated to navigate and most will just pay it and not even know they should ask a question.
The supply chain problem starts here!!!

VERY BAD experience with CMA CGM, three time I give booking in one day, but they don`t give me booking. Booking is only for favorite costumers, Totally corruption in CMA CGM PAKISTAN

THIS IS THE WORST F**KING COMPANY EVER .DONOT I REPEAT DO NOT USE THIS COMPANY THEY ARE EXTREMELY SLOW AND WOULD KEEP PUSHING BACK YOUR ETA TIME. THIS IS THE FIFTH TIME THEY PUSHED BACK MY DELIVERY DATE ITS LIKE EVERY TWO OR THREE DAYS THEY ARE ADDING EXTRA DAY ON MY ETA TIME I HATE THESE LIERES AND HOPE THE BUSINESS GET SHUT DOWN I WILL BE TAKING THEM TO COURT

If there is a zero star I will choose it. Their staffs in Singapore office only knows how to say 'everything is indicated on the arrival notice'. We paid for the arrival notice on 27 Jun 2022 via a personal bank account and they did not even reply, refused to release our container to our haulier and they did not mention anything till we called them only to say they don't accept 'cash'. I told them we did a bank transfer which means it's not cash. They then changed their tack and said 'We do not accept personal account bank transfer'. I said fine. We transferred again from a corporate account. They said they will refund the money to my personal bank account. After several correspondence only did I realise they needed my ID, a refund letter, bank details and their invoice to process refund. After that, no reply. I emailed their so called ecustomerservice email which is so bad, then they sent an email to show me their international office which obviously did not solve my problem. Then I had no choice. Email their Singapore office again. Then their international office replied the long email to say they are closing the ticket since we are in touch with their Singapore office. Like hey, if you are going to check every email from your ecustomerservice email then why could you not solve the problem to start off with? What is the point of hiring so many useless staffs all over the world when they are just pushing the job to everyone else where in the world?
Your carrier service really is horrible to the maximum!

Never deal with this company. You may lost money and time

Scam !!!! Huge scam scam scam scam they stole my money and my package !!

Absolutely the WORST in the business. I work with at least 5 other carriers on a daily basis and there is ALWAYS an issue with CMA. Not only that but it takes them literal months solve a problem. They take forever to write back to you, their website is awful. Just a terrible terrible company all around. Truly wish they'd go out of business. I would LOVE if we no longer had to deal with them. Just awful!!

They failed to provide the Arrival notice even after the vessel arrived. Two days later, I still did not get the arrival notice, resulting in a manifest hold by customs as the entry could not be filed in time. Their help line is terrible. Spent close to an hour every time I called them and even then the issue was not resolved.

Having been in the industry for 20 years I have never dealt with such a shambles of a shipping company. Roughly 400 containers booked and paid for to ship to Turkey from the UK. Around 1/4 of containers never turned up to load at shippers premises after being booked with approx. 2 months notice. Then around 1/2 of containers that were shipped have been sitting at transshipment port in Beirut for 3/4 months with no advice or updates from customer service even after asking about a dozen times over a few weeks. Have been asking for updates for weeks and weeks, any emails sent to CMA (sales/customer care/exports all in copy) are ignored, asked to escalate to head office - promise of response - nothing. Been asking for ETA of these containers since early January - nothing, they cannot even tell me when my containers are due to arrive. My phone calls are either cut-off or promises of getting called back never happen. Absolute shambles, will no doubt end up in court. Despicable company, I feel for anybody that works here or does business with them - good luck if that's you.

This company service is extremally slow and not efficiency. We requested the invoice to get container release, but, they never, never, never send invoice to us on time, happened so many times already. Because of the this ,our client and our company have to pay extra to finish the job. Compare to another shippers, they are all busy doing their business, such as MAERSK, MSC , COSCO etc., but none of them like CMA CGM, super slow! It's seems like the employee in the CMA CGM is not working at all. So disappoint and don't know why CMA CGM can be the one of the biggest shipper in the world! We are now ask our client, DO NOT use CMA CGM in the future anymore! Not reliable at all.

I have been using cma for some time now. Recently they advices clients and customers that they are now offering about 3week transit time shipment to Ghana which I decided to use in October 2021. My container eta was 29th of November which never happened. I realised upon tracking my container have been offloaded in Dakar Senegal. Till today my container eta keep changing. Items in it were expected to be used for Christmas. In fact I am disappointed because I have a second container that left tilbury on the 9th of November also still not arrived. I am very disappointed in cma and they not telling customers the truth to start with. Thanks

Shameful and bully company
I just wanted to let you know that their employees in Lithuania are bullies and cowboys and have no respect to anyone and do not know how to deal with humans
I had a container with personal items from Lithuania to Limassol , which they made decisions to delay it at the port Hamburg for 1/5 month on the ground. I will submit a claim to return all my money and just to make people aware that they have no respect to anyone and deal with us like bullies because we are under their mercy.

I just wanted to let you know that their employees in England are bullies and cowboys and have no respect to anyone and do not know how to deal with humans
I had a container with personal items from Dubai to London , which they made decisions to delay it at the port and cancelled the delivery to my house and after that they sent me an invoice to pay storage which was their decision to cancel the delivery , and after that they sent another invoice for overtime to pay, I will be complaining to the police on their shameful conduct against me and I will submit a claim to return all my money and just to make people aware that they have no respect to anyone and thyr deal with us like bullies because we are under their mercy

As useless as they come. Just constantly over promise on booking slots and then refuse to help resolve - just plainly don't care for their customers.

This company is a disgrace. My container is currently in Kribi Port Cameroon destined for Douala Cameroon. They have been pushing the arrival date forward for 3 plus weeks now. How this is allowed to happen beats my imagination.
The current location and destination location of my container is only a couple of hours drive.
They are doing this in African destinations thinking they can't be sued.
I will explore my options as they are sending my business under.

I ADVICE EVERYONE TO RUN WHEN YOU SEE THEM. THEY WILL RUIN YOUR BUSINESS.

WORST EVER. BAD COVERAGE . TERRIBLE SERVICES. Liner should be 24/7 online, supposed to be reliable for forwarding but we end up suffering trying to reach them , if only i could swear here, that'll be great .

My booking last minute when want to entering port gate, Booking WAS NOT FOUND. A day before that, everything was on hand and planned successfully, but suddenly, container was not allowed to enter port as Booking Confirmation was invalid. WWTH?? then how did we managed to bring out container from depot ? and update port system??

Very unreliable shipping company if not the worst shipping company, this Company has put me in a big problem,the worst is that I lost some of my investors because of this unreliable company. I hope our Government would stop this company from operating in Nigeria.

Every year we have same problem causing us loosing big clients because of port omisions with no reason that add up to 6 week extras in goods deliverys....
Recomend spend a bit more with more reliable companies - at the end they will be cheaper options.