CMed (CannaCare Docs & Relaxed Clarity) Reviews 16,303

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making every interaction pleasant. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, from scheduling appointments to achieving their goals. Reviewers also commend the exceptional customer service, noting the staff's knowledge, patience, and dedication to resolving issues in a timely and friendly manner. However, some customers also noted issues with communication, specifically mentioning an excessive number of emails and text messages. A few other people also felt that there were difficulties in getting in touch with the company after their appointments, with some reporting that their concerns were not addressed promptly.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service, often highlighting the ease and efficiency of the process.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers appreciate the proactive communication, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Phenomena! Truly understand what MED patients of all kinds genuinely need and off the right recommendation for you as a patient. Your allotment will be what you want and need to manage your symptoms a... See more

Rated 5 out of 5 stars

Relaxed clarity is what I experienced at this office here in Denver! I have a traumatic brain injury as well as chronic pain. Both Dr. Gerhard and Layla up front are professional, compassionate and pa... See more

Rated 5 out of 5 stars

Working with Richard and Mindy is an absolute pleasure. They are helpful,, very knowledgeable, and couldn’t imagine anyone being more upbeat and friendly. And they are very professional. It would be... See more

Rated 5 out of 5 stars

GREAT experience! In this age of little to no customer service it was so refreshing to work with Sierra on getting re-certified. I had some trouble with my state certification and had to get her help... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professionalism of NP Nicole

NP Nicole, was on time and very professional throughout our conversation. She asked about my overall experience last year, and I explained that I'm still having problems with pain in my left knee. NP Nicole provided me with suggestions as to what to use. This info was provided via email and patient portal. Great phone call today.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Sierra Mathur was extremely helpful…

Sierra Mathur was extremely helpful with optioning my Med License, she went out of her way to help me with emails, links, I was lost and she went above and beyond her job to make sure my needs were met and questions were answered.. thanks again sierra , I will see you guys in the near future

25 March 2025
Unprompted review
Rated 5 out of 5 stars

review

I'm old, and to have someone take care me as if I were their Grandfather, means the world to me. Sierra, is a very compassionate individual that made this process go extremely well for me. Thank you for having such caring and knowledgeable as Sierra. Thank you.
Frank Coolidge

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Sierra was amazing !

Sierra was amazing !! I am just not a computer person !! She was on the phone with me for over an hour guiding me through every step !! Let me tell u I was stressed myself but she just plugged along happily w my stupid questions !! You couldn’t ask for a better employee!! Thank you SIERRA in Pennsylvania!!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Sierra Mathur was terrific

Sierra Mathur was terrific. She texted me, called me, facilitated my renewal, and was extremely kind, patient, instructive, and thorough. I would hire her in a heartbeat. And without her help, especially when it came to submitting to the state, she gladly took the reins and made the entire process easy and pleasant.
Thanks again Sierra.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I just recertified on Sunday.

I just recertified on Sunday.
Let me just say, I've been coming here ever since I got my first medical card years ago. Back then there weren't so many other choices for medical weed certifications. That is before Covid anyway. I used to love it.
Might I state that CannaCare is the most expensive certification organization out there.
Everywhere is cheaper than this place, EVERYWHERE. But it was worth it for the treatment received in return.
Last year I couldn't afford CannaCare's fee. I tried a different, cheaper certification company, half the price, it was over the phone and it was a crappy experience. And being as my prior experiences at CannaCare had been that much better, I told myself never again will I not use them in future years, and that it's worth paying the expensive fee. Because you did get what you paid for here. This year being the exception. I loved going in and speaking with somebody face to face. I'm old fashioned that way.
Then Covid hit, everything went online or over the phone. But even during Covid, the zoom meetings with them were always quite pleasant and informative.
I'd hoped to have an in person appointment this year but wasn't even an option. All the appointments were phone calls only. So right there I was disappointed.
I got a call 15mins before my appointment from a nurse, took down some basic information, and processed my payment. Asked me my main reason for my need for medical marijuana. It was literally a 2 minute phone call. (Similar to a medical assistant checking your vital signs at appts before the doctor comes in.)
And that's all she wrote!
I patiently awaited a call from an alternate med provider to follow, that never came.
I go online Massachusetts Cannabis Commission to check the status of my medical card recertification, and it's there, registration ready to be processed.
Are you freaking kidding me???? What happened to this place???
I paid $150 for a 2min phone call. It didn't even consist of an actual conversation. She asked me, no, more like she rushed through only a handful of questions, and of course processed my payment. So that took up half the phone call. The payment process.
This was absolutely nothing like any of my past annual visits, even the ones during Covid. What happened to them? This was the worst, most insubstantial experience I've had with CannaCare in many many years. I honestly feel screwed. Like it was a scam. I feel like I was scammed.
The most expensive medical marijuana certificatation out there and all I received was a 2min phone call. No questions, or concerns I might've had. Didn't even ask me if I had any questions. Which I do have many. I have many new symptoms I'm suffering from and need help with strains to combat them. The reason I had expected another call from a provider was because that initial call with the nurse was void of all substance. Which is why I paid such a high fee, for substance. Cheaper places charging half the price have more substance than this. It's unacceptable.
I am a recovering addict and this felt more like a drug deal. Like a behind the scenes type of deal. You go on the website to find a completely different llc and saying that payment will show up under another llc. Like this whole experience felt like a con. I'm going to put in a complaint with the BBB cause it's unacceptable.
Sorry, I'm a broke single mother, I live in housing, where my medical card is a requirement in keeping the state off my back. It's a necessity for me. I paid the most for the most knowledgeable and resourceful. And I feel totally taken advantage of. I CANNOT AFFORD TO BE TAKEN ADVANTAGE OF.
Paid $150, and what I got was nowhere near resourceful or knowledgeable, or even time consuming for that matter.
Must be great making $150 off of idiots like me every 2mins, eh?

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Top notch staff

Jay was super helpful and called me back in a timely manner. The staff at relaxed clarity are always very pleasant and resolve issues quickly.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Sierra Mathur is

Sierra Mathur is, without a doubt, one of the most pleasant and knowledgeable sales representatives I've ever worked with! She made what I look at as a daunting process effortless!! I truly appreciate her kindness and patience.
Mary O

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Sierra is fantastic

Sierra is fantastic, she helped me up-load my information when I was having a problem, she was patient and kind, just a total blessing that made my day I wish there were more people like her.

8 January 2025
Unprompted review

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