CNFans Reviews 

13,295
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,973 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting that items feel well-made and are often high-quality for the price, providing good value. Many people express overall satisfaction, finding the service reliable and the prices affordable compared to other options, making it easy to find stylish clothes. However, some customers also noted concerns regarding delivery, mentioning slow shipping times and high costs, with packages sometimes not arriving or being detained. People also reported issues with unclear tracking updates, delayed processing, and occasional problems with order cancellations or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many reporting significant delays, missing... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpectedly high... See more

Quality

Customers generally express satisfaction with product quality, often highlighting that items are of good... See more

Order

Consumers find order to be ambiguous, with many reporting cancellations, incorrect items, and significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes

Rated 4 out of 5 stars

I have been shopping wit cnfans for an while now I rate the app very soiled but the shipping price is an bit hectic

Rated 4 out of 5 stars

Beautiful clothes, size perfect; but the only negative thing i encountered was the shipping journey: in fact i waited for 29 days, but at the end I was more than satisfied!


Company details

  1. Commercial Agent

Written by the company

The CNfans agent platform offers assistance with purchasing both online and offline products in China. Simply provide a product link and place an order, and our team will provide top-notch services from start to finish.


Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(13,295)

2,928 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

in December 10

in December 10, 2025 I get some T-shirt with this company. I never received them. The company charged $40 in my account. This looks like it’s a big scam.

21 January 2026
Unprompted review
CNFans logo

Reply from CNFans

Dear customer, we apologize that this experience did not meet your expectations. Please feel free to contact our customer service team regarding your issue. We value every customer and will do our best to help you resolve your problem.

Rated 2 out of 5 stars

CJ148333950DE

The package was ordered a while ago. The last tracking update was 2 weeks ago (on the first Monday of the month, the 5th). I have been waiting for the package to arrive for 5 The . weeks now I kindly request that you update the tracking information and let me know when I can expect to receive my package.

21 January 2026
Unprompted review
CNFans logo

Reply from CNFans

Dear customer, we are sorry that this experience did not meet your expectations. The package may encounter holidays of the logistics company, local weather, customs clearance, and uncontrollable factors during the journey. We cannot predict or control the specific transportation time, but we have been closely monitoring the status of your package and urging it to be delivered as soon as possible.
For your questions, please feel free to contact our customer service. We value every customer very much, please believe that we will do our best to help you solve the problem and look forward to giving you a better experience!

Rated 1 out of 5 stars

CNFans fails to provide correct info to pay duty on time and blames it on us

They failed to provide us correct information on time. Our parcel was returned to China snd they claim it's our fault. Unfortunately their knowledge English is really low (or they are using a very bad translator) due to which communicating to get any kind of clear info fails.

So our parcel arrived on 26 December 2025 in Belgium and was hold at the customs awaiting payment. CNFans only sent us a nessage on 5 January- they have not communicated clearly that there's duty to be paid, nor how much time we have to do it. We asked them few times to explain but each time we kept getting the same vogue answer. (Confirming that they have no understanding of English whatsoever). In the end, by the time we managed to figure out what's going on, we were 1 day too late and our parcel was sent back to China.
Now since over a week we are getting unprofessional answers telling us that it is our fault. That they don't get how the fact that they only informed us so late is an issue. Today they came up with another excuse- ir's not their fault but the forwarder's fault. So again according to them we are the one to blame and are being forced to pay again for the freight back to Europe. We have screenshots of the whole conversation, we have it multiple time in writing that they confirm the informed us week too late. Still they claim it's not their fault.

It's the worst company based in China that I've ever came in contact with.

AVOID COOPERATION WITH THEM IF YOY CAN. IT LOOKS TO ME THAT WE HAVE LOST FEW HUNDREDS EUROS BECAUSE OF THEIR INCOMPETENCE.

We will now be contacting our bank to see if we can gwt our money back.

21 January 2026
Unprompted review
CNFans logo

Reply from CNFans

Dear customer, thank you for your feedback. We apologize that this experience did not meet your expectations. We have noted the issues you mentioned and will continue to optimize our service process. Please provide your order information so that we can assign someone to follow up. We sincerely ask for your opportunity to make amends and look forward to providing you with a better experience!

Rated 5 out of 5 stars

THE BEST REPS IN TOWN

CNFans is honestly great. I've ordered around 3 times from CNFans already and all of the products are like half the price of other rep dealers and are extremely high quality.

20 January 2026
Unprompted review
Rated 2 out of 5 stars

Transport

Hello,
my DHL Express shipment
00340434623831782312 has not been updated since 16 January.
The last status shows that the original flight was canceled due to weather in Europe.
Could you please contact DHL Express and request a status check / rebooking confirmation for this express shipment and provide the new flight ETD to Germany?
Thank you for your support.

21 January 2026
Unprompted review
CNFans logo

Reply from CNFans

Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. Please don't worry, your package's logistics information is normal. As of January 21, 2026, the latest logistics information shows that your package is currently awaiting a flight, which is expected to depart on January 22. Due to objective reasons such as customs clearance, weather, and flight delays, the logistics information may not be updated in a timely manner. We hope you can understand. Rest assured, the logistics company will update your package's logistics information as soon as possible. Please wait patiently. You can track your package's logistics on the package page later. Thank you for your understanding and support. Have a wonderful day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look