Cnstorm Reviews 17

This company is ridiculous. Their online security is not good at all. Someone use my account to purchase something and I told them that and told them to return the items and they asked me to pay for the postage to return, I said yes it's better than getting nothing, they then told me that although there's missing items, I still have to pay for all that. It's overdue but the item only arrives 4 days ago and I cannot get refund although there's something missing from scammer order which means I will still need to pay for something that I didn't order. Even though I say ok, I'll take the hit and pay for them but in that order, something's missing and I still need to pay for the missing items. Really absurd. Don't use this people. They steal your account and buy things and if you find out, they will still charge you for it. Real Scammer

Don't use this service, really bad experiences.
1. My parcel was in transit for 65 days and still didn't received them. They charged me 60 bucks for 2 pounds good.
2. It always take 1-2 days until customer support replies to your question, it's never realtime so you can't get any problem resolved.
3. You can never call through their phone
4. No refund or anything if the parcel is missing or delayed for 2 months.
5. It took 1-2 weeks for them to pack your goods and ship, which is counter effective as you paid high fee for faster transportation like DHL which only took a week but you waste another 2 weeks on them packing stuff.
6. The charge is always higher then the initial quote they told you after they packaged it.
7. I don't think the weight is accurate.

Rubbish company dont touch them. i was lucky to get my money back. They dodgy.

Ordered size 10 got size 8 now no reply on email should of read reviews first lesson learned

please be careful with this website because it is from China, if you want to order something from this website PLEASE ORDER WITH CAUTION AND PLEASE BE CAREFUL WHEN GIVING PAYMENT INFORMATION since many issues could develop such as: TRACKING PARCEL ISSUES/COUNTERFEIT ITEMS SENT/DEFECTIVE ITEMS SENT/UNAUTHORIZED CHARGES among other things,HOWEVER I AM NOT SAYING DO NOT ORDER ANYTHING FROM THIS WEBSITE, BUT PLEASE BE CAREFUL AND IF YOU WANT TO PROCEED PLEASE PROCEED WITH CAUTION

Don't use this company. It took a week for them to update the parcel status, I still waiting for their update. Hope they don't lose my parcel

I just had 2 different experiences in 2 different company, which is Cnstorm and Superbuy.

Cnstorm: 1item only(Ifetch), 2400g, shipping with EMS, and it cost me RMB$303.82. (The price I pay actually is for DHL because the package can come earlier, so I didn't mind to pay little bit more compare with EMS, then I got an email say I need to pay even more due to oversize or I can pick EMS instead. So at the end I choose EMS but they didn't refund any money back.)

Superbuy: 38items, 6400g (including a sewing machine), shipping with Australia line, and it only cost me RMB$328. (I paid $374 first, and then they put all the items in one box and get rid of the unnecessary bags and such. Turn out they give me back $374-$328= $46)

So now you know, Cnstorm Bad!

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Dear customer, Sorry for the inconvenience. Could you let us know your username or order number at CNstorm? so that we could help you. We have found one user with the same name as your's(We are not sure if it is you), which only registered at our website and no orders.

As to the charges:
1. As you said that your product at CNstorm was oversized. If you checked DHL official website's shipping charge guidelines, you will know that products which are oversized should be charged Volumetric Weight. DHL Volumetric Weight=length*wideth*hight/5000, the shipping fee would be more expensive for oversized product than EMS. So our customer service recommended you to ship by EMS, which only charges according to weight (No Volumetric Weight) that can save your money. If your payment is more than needed, you can email our customer service to refund the extra money back. Normally, the over paid money will be returned to your CNstorm Balance, Have you checked it?

This is our Shipping calculator:
(customs charges is included, no service fee)

2. As to Superbuy, CNstorm can also collect all your items together then ships out at once (No service fee).

3. Shipping method, Do not judge a company is good or bad only according its price. You know that different types of products can only have different shipping method which you can find at DHL, UPS, EMS and so on. Such as electronic products, liquid product, powder product and normally etc. That means some products can only ship by EMS or DHL or Australia line. Or if your are choosing the wrong shipping method, your products may be detained by custom.

Hope you can tell us your username or order number at CNstorm, so that we can help you. Thanks
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Dear Cnstorm,

I have no idea how to reply you so I just updated my review instead. My user name is not same as the one I use here because I did buy a dog launcher via your company from China.

As for your reply:
1. According to the Shipping calculator that you send me, 2400g, Volumetric Weight 33*31*28(as the email you send it to me) via EMS The shipping price should be $275 not $303.82. And of course I had checked my balance account, nothing paid back. And I think customer should know about the Volumetric Weight before pay for the shipping payment.

2. The package that you send had absolutely no extra room to put anything else. So picture if I purchase even more items via your company, doesn't it mean I need to pay even more? Because what I had ordered in Superbuy, I am sure the package will be much more and bigger than what you had delivered (38items including a sewing machine, 30*5.7*5.7cm glass bottom, a big size book, kitchen tool..)

3.Please do not tell me how to judge, well, at least I said "please". You guys are the seller and we are the buyer. I think the price is pretty important for us to decide what should we go next, unless you are like super rich!

Lastly please do not try to fix this by asking me for details. I have already had the negative experience hence the negative review. Hopefully your company can learn from the mistakes made that caused me to write this review.

I ordered an item 5 months ago. It did not ship yet. It was the worst online shopping experience

fast delivery, goods well selected & packed clean.

After 3 months my order still not arrived !

I ordered something at CNstorm 3 months ago.

CNstorm tell me that the order had already shipped to Denmark.

The Denmark Post tell that nothing has arrived and that THE order is still in China!

Very good ~ speed faster than expected, very happy ~ thank you CN all service personnel's work efficiency and work attitude