Coach Hire Direct Reviews 

218
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the drivers, for their professionalism, helpfulness, and friendly demeanor. Many highlight that drivers go above and beyond, making journeys enjoyable, comfortable, and safe for everyone. The overall service is frequently described as excellent, with people appreciating the seamless and high-standard experience provided. Customers frequently commend the efficiency and punctuality of the service, noting smooth and safe journeys. Additionally, many appreciate the well-maintained and comfortable coaches, contributing to an overall excellent user experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, particularly praising drivers for their exceptional service... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and accommodating... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the engaging and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ah what a fantastic company to deal with, we had one of their older vehicles but the standard was still brilliant! Our two drivers were absolute legends - Barry, and sorry I didn’t catch the other gu... See more

Company replied

Rated 5 out of 5 stars

Everyone from our local in Oldham, had arranged to do the Liverpool race for life, for all the loved ones we lost to cancer. Barry got us there with plenty of time, put up with our shenan... See more

Company replied

Rated 5 out of 5 stars

Barry stepped in when the original driver let us down by not calling in sick. Pick-up was over 50mins late but Barry was great. He was sympathetic, polite and an interesting conversationalist. I'd be... See more

Company replied

Rated 5 out of 5 stars

This was an excellent service as usual. Drivers went above and beyond to make sure everything went smoothly, especially Barry who was an amazing driver and very friendly and helpful. We have had a sea... See more

Company replied


Company details

  1. Bus and coach company
  2. Bus Charter
  3. Bus company
  4. School bus service
  5. Transportation service

About Coach Hire Direct

Written by the company

Coach Hire Direct provide stress free coach and minibus hire across the UK.

Contact:

Email: info@coach-hire-direct.co.uk

Phone: 08000126753

Location: United Kingdom

Booking with us is easy and hassle-free. We ensure you get the best value for your money. Our experienced customer support team is also available to assist you with any queries or special requests throughout the booking process.

Here are some of the areas we provide coach hire for in the UK.

Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(218)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Barry Coacher and the gaggle of middle aged birds

Everyone from our local in Oldham, had arranged to do the Liverpool race for life, for all the loved ones we lost to cancer.

Barry got us there with plenty of time, put up with our shenanigans and helped us with our gear.

Same again on the way back, the coach was immaculate, comfy and the ride was smooth.

Rain clouds sneaked up on us as we were finishing and we were pleasantly suprised to see Barry was there early to save the day.

Hope we get him next time, it couldn't have gone better!

Cheers Barry, from the Town Hall Tavern Ladies and that one fella who came that had to put up with them.

25 July 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your wonderful review. We're delighted to hear that Barry got you to Race for Life in Liverpool in plenty of time, looked after your gear, and was there early to beat the rain on the way back too. Reliability, patience, and genuine care for our passengers are qualities we look for in every driver we work with, and it's clear Barry represented these values brilliantly on such a meaningful day for your group. We'll be sure to pass your kind comments on to him. Thank you for choosing Coach Hire Direct for your charity event transport, and we look forward to assisting the Town Hall Tavern group again with coach hire in Oldham, group travel to Liverpool, or any future UK coach tour.

Rated 1 out of 5 stars

Peak District trip

I would like to make a complaint about Peak District trip last night

The coach arrived late, which caused delays to our trip. During the journey, the temperature inside the coach was extremely hot and uncomfortable, making the experience unpleasant for all of us.

I was also concerned about the driver’s manner of driving. The driver frequently braked very harshly, which made the journey uncomfortable and at times felt unsafe. In addition, it appeared that the driver was unsure of the route and did not seem to know where to go, resulting in confusion during the trip.

Overall, the service fell well below the standard I would expect.

11 July 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for taking the time to share your feedback, though we're sorry to hear you had such an uncomfortable experience.

We've checked our records thoroughly and unfortunately have no booking on file for a Peak District trip last night, or any booking under your name. We reached out previously to ask for further details — such as a booking reference, confirmation email, or the name of the operator — so we could look into this properly, but we haven't yet received this information from you.

We'd really encourage you to check the paperwork or confirmation you received when you paid for the trip. This should show the name of the coach operator who actually ran the service, as it sounds like this may not be a trip we operated or were involved in.

If you're able to send over those details, we'll be happy to help point you in the right direction. In the meantime, we'd rather this be resolved accurately than left as a review against the wrong company.

Rated 5 out of 5 stars

Great service and driving skills

Barry was wonderful! He was so considerate to all of our little whims.

3 June 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your wonderful review. We're delighted to hear that Barry provided such considerate service and helped make your journey enjoyable. At Coach Hire Direct, we pride ourselves on working with professional drivers who go the extra mile to ensure every trip runs smoothly. We’ll be sure to pass your kind comments on to Barry. Thank you for choosing our coach company, and we look forward to assisting you again with coach hire in Manchester, a UK coach tour, or any future group travel requirements.

Rated 5 out of 5 stars

We loved Barry

We loved Barry! He was a great driver, always got us to places on time, and always helped us out with what we needed.

3 June 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your fantastic review. We're so pleased to hear that Barry helped make your trip such a success. Arriving on time, providing excellent customer service, and assisting passengers throughout the journey are qualities we look for in every driver we work with. We'll be sure to pass your kind feedback on to Barry. Thank you for choosing Coach Hire Direct for your travel arrangements. Whether you're looking for coach hire in Manchester, a reliable coach company for group travel, or planning a UK coach tour, we look forward to helping you again in the future.

Rated 5 out of 5 stars

Barry was an awesome driver with some…

Barry was an awesome driver with some amazing driving skills!

3 June 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your great review. We're delighted to hear that Barry impressed you with his driving skills and helped make your journey a positive experience. Safety, professionalism, and excellent customer service are at the heart of what we aim to deliver through our coach company, and it's wonderful to know Barry represented these values so well. We’ll be sure to share your kind comments with him. Thank you for choosing Coach Hire Direct, and we hope to assist you again in the future with coach hire in Manchester, a UK coach tour, or any other group travel requirements.

Rated 5 out of 5 stars

Great experience with Barry

Great experience with Barry around Saddleworth. Very accommodating towards our needs, and just an all round nice guy. Bus was very clean and would definitely recommend this company (and Barry for sure).

29 May 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your fantastic review. We're delighted to hear you had a great experience with Barry and that he helped make your day around Saddleworth run smoothly. We always aim to provide reliable, flexible and professional transport, so it's wonderful to know Barry's friendly approach and the cleanliness of the coach stood out.

We appreciate your recommendation and hope to assist you again in the future, whether it's for Coach Hire Whit Walks, Whit Walks Saddleworth, Whit Walks Oldham, Whit Friday Walks Brass Band transport, or any other group travel requirements.

Many thanks from everyone at Coach Hire Direct.

Rated 5 out of 5 stars

Barry… the 🐐

Barry., the 🐐 what more can we say!
Legend! Made our first Whit Friday contest sooooo enjoyable and stress free. We love you Barry, we do. We love you Barry, we do. We love you Barry, we do. Ohhh Barry we love you!!!! 🫶🏻

29 May 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for the amazing review! We're not sure Barry will fit through the coach door once he sees he's been crowned the 🐐!

We're delighted he helped make your first Whit Friday experience enjoyable, stress-free and memorable. Events like the Whit Friday Walks Brass Band contests are special occasions, and having reliable transport is a big part of ensuring the day runs smoothly. We'll be sure to pass on your kind words to Barry – he'll be thrilled.

We hope to see you again next year for Whit Walks Saddleworth, Whit Walks Oldham and all your future Coach Hire Whit Walks travel needs. Thanks again for choosing Coach Hire Direct!

Rated 5 out of 5 stars

Barry is an absolute sexy legend

Barry is an absolute sexy legend. Great driver, great personality. Would happily have his children.

30 May 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for the brilliant review! Barry will be absolutely delighted by your comments – although we think we'll leave the family planning discussions to him!

We're thrilled to hear that his personality, professionalism and driving helped make your journey such an enjoyable one. At Coach Hire Direct, we know that having the right driver can make all the difference, especially during busy events like Whit Walks Saddleworth, Whit Walks Oldham and the Whit Friday Walks Brass Band contests.

We'll be sure to pass your kind words on to Barry. Thanks again for travelling with Coach Hire Direct, and we hope to see you again for future Coach Hire Whit Walks events!

Rated 5 out of 5 stars

Great driver

Great driver

29 May 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your review. We're pleased to hear you had a great experience with your driver. Providing reliable, professional transport is something we take great pride in, especially during busy events such as Whit Walks Saddleworth, Whit Walks Oldham and the Whit Friday Walks Brass Band contests.

We appreciate you choosing Coach Hire Direct and hope to welcome you back for future Coach Hire Whit Walks journeys.

Rated 5 out of 5 stars

Great staff!!!!

Ah what a fantastic company to deal with, we had one of their older vehicles but the standard was still brilliant! Our two drivers were absolute legends - Barry, and sorry I didn’t catch the other guys name…… having such professional and accommodating staff like that makes a huge difference to the the experience. Any sort of distance travel in the future I’ll be using these guys.
Thank you!

10 May 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you so much for your fantastic review!

We’re delighted to hear you had such a great experience with Coach Hire Direct. Even with one of our older vehicles, we always aim to maintain the highest standards, so it’s brilliant to know the coach and service exceeded expectations.

Barry will be especially pleased to hear your kind words, and we’ll make sure your feedback is passed on to both drivers. Having professional, friendly, and accommodating drivers really does make all the difference on long-distance journeys.

Thank you again for choosing us for your coach hire Manchester trip, and we’d be absolutely delighted to help with any future travel plans.

We look forward to welcoming you onboard again soon!

Rated 5 out of 5 stars

Coach drivers very friendly

Coach drivers very friendly, on time and courteous to our needs the entire journey. Realy good experience. Would higlky recomend.

10 May 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your lovely review!

We’re so pleased to hear you had a really good experience with Coach Hire Direct. It’s great to know our drivers were friendly, punctual, and courteous throughout the journey — providing excellent customer service is always our priority.

Thank you as well for your recommendation. Feedback like this means a lot to the team and helps others looking for reliable coach hire Manchester services travel with confidence.

We hope to welcome you onboard again in the future!

Rated 5 out of 5 stars

Class service.

Class service.

9 May 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your review!

We’re delighted to hear you received class service from Coach Hire Direct. Providing reliable, professional, and comfortable coach hire Manchester services is always our goal, so it’s great to know we delivered a positive experience for your journey.

We really appreciate your support and hope to travel with you again soon!

Rated 5 out of 5 stars

UK experience 2026

Barry is very personable as well as a great driver.

22 April 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your review.

We’re delighted to hear Barry made such a positive impression. Being personable as well as a skilled driver is exactly what we look for, and it’s great to know he delivered both.

Providing friendly and professional Manchester coach hire with drivers who make the journey enjoyable is always our aim. We appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Barry our driver was very competent in…

Barry our driver was very competent in driving the bus and his friendly demeanour made our trip quite enjoyable

21 April 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your review.

We’re pleased to hear Barry’s driving and friendly demeanour helped make your trip enjoyable. Providing safe, reliable and welcoming Manchester coach hire is always our priority.

We appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Cheers to Barry

Barry was a wonderful driver and a lot of fun. Helped me with some purchases and helped to make this trip a wonderful time

22 April 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your review.

We’re delighted to hear Barry made your trip so enjoyable. It’s great to know he was both helpful and fun, and went the extra mile to assist you during your journey.

Rated 5 out of 5 stars

Nice and friendly driver.Serviceminded.

16 April 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your review.

We’re pleased to hear you had a nice and friendly driver who was service-minded. Providing helpful, professional drivers is a key part of our Manchester coach hire service.

We appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Excellent driver

Excellent driver
Always on time
Serviceminded

16 April 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your review.

We’re pleased to hear you had an excellent driver who was always on time and service-minded. Providing reliable and professional Manchester coach hire with punctual and customer-focused drivers is always our priority.

We appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Barry was a true gentleman

Barry was a true gentleman! Made the experience even better

10 April 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your lovely feedback! We’re so pleased to hear Barry made such a positive impact on your experience. He really is a true gentleman, and we’re proud to have him representing our coach hire Manchester services. We’ll be sure to pass on your kind words, and we hope to welcome you on board again soon!

Rated 5 out of 5 stars

Barry Top Class coach driver and person.

Barry was top class and it made for a great week. He was attentive to the kids needs as well as the parents and got us everywhere safely and timely. He was full of great information and always ready and willing to lend a hand. He certainly went above and beyond any coach driver I have ever had before. He truly added to the experience.

5 April 2026
Unprompted review
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Reply from Coach Hire Direct

Thank you for your fantastic review.

We’re delighted to hear Barry made such a positive impact on your trip and helped make it a great week for everyone. His attentiveness, professionalism and willingness to go above and beyond for both the children and parents is exactly the level of service we aim to provide.

Providing safe, reliable and high-quality Manchester coach hire with experienced drivers like Barry is something we take great pride in. We really appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Worldstride (soccer stadium tour) Burmingham, Manchester, Liverpool, etc

We recently returned from our WorldStrides soccer tour through Birmingham, Manchester, and Liverpool, and I felt compelled to recognize our incredible bus driver, Barry.

Simply put, Barry is the best driver we have ever had—by a wide margin. His driving skills were exceptional: smooth, safe, and confident in every situation, whether navigating busy city streets or tight stadium areas. At no point did we feel anything but completely secure in his hands.

What truly set Barry apart, though, was his personality and knowledge. He was engaging, friendly, and genuinely invested in our experience. He shared insights about the cities, local culture, and football history that added an entirely new layer to our trip. He wasn’t just a driver—he was a key part of the experience.

Barry went above and beyond every single day, always accommodating, always positive, and always professional. He connected with our group in a way that made the journey just as enjoyable as the destinations.

Honestly, I can’t imagine ever having a better driver. Barry has set the bar incredibly high—anyone who follows has a lot to live up to.

Our trip would not have been nearly as memorable without him.

Thank you, Barry, for everything.

— Mark
NCFC

30 March 2026
Unprompted review
Coach Hire Direct logo

Reply from Coach Hire Direct

Thank you for your incredible review, Mark.

We’re truly delighted to hear how much of a positive impact Barry had on your WorldStrides soccer tour. It’s fantastic to know that his driving, professionalism and knowledge helped make your journey through Birmingham, Manchester and Liverpool such a memorable experience.

Barry takes great pride in what he does, and it’s clear from your feedback that he went above and beyond every day — not just as a driver, but as someone who genuinely enhanced the trip for your group. Creating a safe, smooth and engaging experience is exactly what we strive for with our Manchester coach hire service.

We really appreciate you taking the time to share such detailed feedback. We’ll make sure Barry sees this — it will mean a lot to him. We hope to welcome you and your group again in the future.

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