CoachHire.com Reviews 

936
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The driver was pleasant and was on time for all collection points. And also love that the company gave us a replacement bus that was a little bigger than what we booked. Without us even aware there ha... See more

Rated 1 out of 5 stars

Money driven business, Pushed our large group of people onto bus that didn’t fit our number of people or what we booked. Not enough space for storage on the smaller bus, poor communication... See more

Rated 5 out of 5 stars

We used you for some corporate transport, our client started the booking and once confirmed we took over and managed the rest. The coaches all arrived on time with no issues, we made some changes to r... See more

Rated 5 out of 5 stars

I have just booked a coach for July 2020. Laura has been beyond helpful, knowledgeable and understanding to a anxious bride. I can honestly say that from start to finish, receiving quotes, going over... See more

Company details

  1. Vehicles & Transportation

Written by the company

Why choose CoachHire.com? We are the leading nationwide coach hire provider in the United Kingdom. We use local vehicles and local drivers with local knowledge. You can book vehicles of any size as well as events management services, marshals and stewards. Get a fast, easy quote and book online in minutes.  


Contact info

4.2

Great

TrustScore 4 out of 5

936 reviews

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4.2

All reviews

(936)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Fabulous mini coach that was spotlessly clean. Arrived at pick up early. Our driver Faz was a great driver, so lovely and went out of his way to be helpful. Our journey was rather noisy with a party of 11 year old girls and Faz smiled and was so courteous the whole day. Thank you for excellent service - will definitely use you again and recommend.

24 June 2019
Unprompted review
Rated 1 out of 5 stars

Avoid both at all costs

2 cancellations in the space of week, one being on the day (momentum) although attempted third offer with the price increasing on each occasion. “Ruining the industry” one ACTUAL coach hire company described this type of company. Coach hire and momentum are the same company having recently merged. Go straight to the source in future, lesson well and truly learned.

22 June 2019
Unprompted review
CoachHire.com logo

Reply from CoachHire.com

Hi Michael,

Thank you for your review. I have looked into this for you and followed up with our team. Unfortunately, due to a vehicle being taken off road we had to source a replacement for your trip – we communicated this to you on 18th June, a few days ahead of your trip and outlined that we would continue to find a replacement. We always strive to ensure we are transparent in these situations so kept you abreast of our progress in finding a new vehicle. A replacement vehicle was found and the team then tried repeatedly to get in touch with you to make final arrangements but did not receive a response to their calls. We held this vehicle for you up until 90 mins before the journey was due to commence but as we had no further communication from you we stood the vehicle and driver down, having provided you with a full refund.

Sincerely,
The CoachHire.com Team

Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company. Cancelled 3 hours before we were due to go to Newmarket races on a stag do. They then proceeded to offer another coach which happened to be more expensive.

22 June 2019
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Cancelled my booking 3 hours before, absolutely shocking! Then tried to offer us another coach for more money. AVOID THIS COMPANY AND ALWAYS BOOK DIRECT

Receipt available upon request.

22 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick and reliable. Laura was a pleasure to deal with and was quick to respond with a quotation and any queries i had. Used coach hire for a corporate event and will be using them again for the next event.

21 June 2019
Unprompted review
Rated 5 out of 5 stars

Coach hire was great

Coach hire was great! Very fast and simply to book! Thank you to Laura who was very helpful and very quick to return my calls and emails :) Thank you Laura!

21 June 2019
Unprompted review
Rated 5 out of 5 stars

Recently hired a coach through Coach…

Recently hired a coach through Coach HIre. I had great service from the office and their driver. Both Frankie and Emma were amazing dealing with my requests and worries!
The whole day went like a dream. Driver was great and very understanding of ‘tired and emotional’ people on the return journey!

Thanks to Emma and Frankie.

20 June 2019
Unprompted review
Rated 5 out of 5 stars

The booking process was simple and speedy

The booking process was simple and resulted in a very speedy and acceptable quote. I spent time ringing local coach companies and either they had no capacity or were more expensive. It was also much more effort! I phoned and spoke to Laura who had sent the original quote to alter a detail and she was very helpful.
I will use coach hire again without hesitation if the actual coach turns out to be as good as the service we have had so far!

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Always happy to help.

We always receive a quick response from Lee which really helps us to manage our enquiries efficiently. Rates are very competitive and Lee is always happy to help with the numerous queries we send through to him.

11 June 2019
Unprompted review
Rated 5 out of 5 stars

Will use again

Easy to book, professional and courteous. Maddie was excellent in arranging the booking.

The coach was clean, air conditioned and arrived on time.

I will definitely use them again

David

7 June 2019
Unprompted review

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