I ordered two of the same dress - both stained with either ink or blood. I've tried to remedy this with the AI assistant but it doesn't understand and it takes over 24 hours to actually speak to a hum... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a dress, paid for delivery. Returned dress on the 13/11/25 paid to return it. Still waiting for my refund. Terrible customer service, would never shop here again. Received a message saying... See more
Company replied
Found it difficult to cancel my order. No human to talk to. Had to go into hospital. So tried to cancel order straight away. But computer or assistant refused to cancel it. I’ve been so stressed . Be... See more
Company replied
Warning do not purchase if you may need to return. I returned my item (DUX045128300) on the 10/11/25 via InPost which tracking confirms was successfully returned 13/11/25. I have waited the x15 days a... See more
Company replied
1.3
Bad
115 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, helpful staff, will use again
I asked for help with a stock item Naomi & Tyler were really helpful and I received my advice quickly. I will definitely use this service again, thank you.
25 November 2021
Unprompted review
Reply from Coast.com
Hi Mcdanna,
Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon!
Thanks,
Adam
Amazing service today from julie
Amazing service today from julie! Contacted via WhatsApp..my issue was resolved within 2 hours and such a friendly service
Thank you for making it easy and stress free
21 October 2021
Unprompted review
Reply from Coast.com
Hey, thank you so much for taking the time to leave a review. I will be sure
to pass on your lovely feedback as I am sure the team would be thrilled
to know they were able to help you. We hope to see you shopping with us again
soon. Take care. - Nicole
Too late answers
Too late answers. Not that helpful support service. Also receiving the refund too late.
4 October 2021
Unprompted review
Reply from Coast.com
Hello,
Thank you for taking the time to leave your review.
I can confirm that we value the feedback from all of our customers and I would be more than happy to assist you further on the matter.
I'm sorry to hear about the experience you have received when shopping with our brand on this occasion. I would love to look into this further for you so I have sent a private request, via Trustpilot, to find out more details, if you could please respond to this request with the information relating to your order, I will be sure to look into this for you.
I look forward to hearing from you.
Take care,
Daniel
I was having some trouble in tracking…
I was having some trouble in tracking my order and contacted you through wp. I appreciate very much Danielle's quick response and kidness! Thanks a lot!!
28 July 2021
Unprompted review
Reply from Coast.com
Hi Rosalia,
That’s great to hear Danielle has helped you with your order! We’re so happy you’re happy. Hope to see you shopping with us again soon.
Thanks,
Abbie
I was sent incorrect size shoes…
I was sent incorrect size shoes messaged on WhatsApp and was given info to send them back and once verified they re ordered the correct size. Very efficient service
25 July 2021
Unprompted review
Reply from Coast.com
Hello Tracy!
Thank you for taking the time to leave us a review! I am sorry to hear you were sent the incorrect size shoes but I am really happy to hear that we were able to send you the correct size once they were returned! I hope you love them!
Take care,
Amelia
Reply from Coast.com
Hi Janisha
Thank you for taking the time to leave us this review, it does mean a lot to us. I am happy to hear that Aamina was able to resolve your query quickly via our whatsapp service, I will be sure to pass your feedback over to her too.
Have a great day - Fiona
Good website
Good website, Coast customer service is fast, friendly and very professional. Customer employee Millie was fast and friendly. Thank you :)
6 July 2021
Unprompted review
Reply from Coast.com
Hi Laman,
Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon.
Thanks,
Abbie
نتائج الترجمة
نتائج الترجمة
Great site and easy shopping, this is the second time that I deal with it, I bought a piece and wanted to clear the order, and the customer employee Christy was helpful with me and I was replied that the amount will be refunded, thank you for your wonderful service I will be your customer always and forever..
Ameera Alali
4 July 2021
Unprompted review
Reply from Coast.com
Hi Ameera,
That's great to hear Christy has helped you. Positive feedback is always great to hear, we hope you have a lovely day and to see you shopping with us soon.
Thanks,
Abbie
Excellent website and easy to use :)
Excellent website and easy to use :)
Delivery quick and big bonus that returns are free:))) this is so welcomed when some companies charge way too much to return so thank you and will definitely use again⭐️
26 March 2021
Unprompted review
Great customer service!
Coast customer service is fast, friendly and very professional.
Unbreen was great and really helpful. Thank you!!
12 June 2020
Unprompted review
Unbreem was very inefficient
Unbreem was very inefficient, and dealt with my order in a professional way, thank you
5 May 2020
Unprompted review
I had an excellent experience with…
I had an excellent experience with Coast customer service, I received a prompt response from Unbreen who went above and beyond to ensure my issue was resolved.
Thanks again, Unbreen!
15 April 2020
Unprompted review
Great customer service
I have received a great service from Nicole who managed to amend my order promptly and accordingly to my request. Great stuff.
9 April 2020
Unprompted review
Great help from customer service
2 March 2020
Unprompted review
fast and friendly service
fast and friendly service, had an issue, sorted straight away
(layla), no problems
26 February 2020
Unprompted review
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