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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and variety of flavors available, often noting that the non-alcoholic options taste remarkably similar to traditional beer. Many consumers also appreciate the efficient delivery service and the value offered by the subscription service. However, some customers also noted issues with customer service and delivery. A few people reported that their orders were delayed or incorrect, and some expressed dissatisfaction with the responsiveness of customer support when problems arose.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the fantastic taste and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and timely... See more

Subscription

Users describe positive interactions with subscription. Many customers praise the smooth deliveries,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the attentive and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious beers- hoppy, great variety and neither watery nor sweet like some AF options. Best AF beers I’ve tried. Although I do still drink, I’ll often reach for a Brulo instead of an alcoholic beer... See more

Rated 5 out of 5 stars

Really enjoying the Brulo experience from product to attentive customer care. The selection is a really good way to try out all the flavours. We are already forming a taste for favourites, one of... See more

Rated 5 out of 5 stars

I just love Brulo beer - I'm actively cutting back on alcohol, and being able to have a Brulo which tastes like beer while still helping me achieve my objectives has been super. I keep Brulo in the... See more

Rated 5 out of 5 stars

Absolutely love this beer. Fabulous depth of flavours and types, with none of the energy-sapping after effects. And the genius logo - the clear eye. (Also great customer service and delivery turn arou... See more


Company details

  1. Microbrewery
  2. Beer shop

Written by the company

Beer for the modern world. Juicy. Hoppy. Alcohol Free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

One of the best NA beer brands on the market

Brulo make some of the best NA beers out there. Their Lust For Life DDH stands up against anything I’ve tried, alcohol free or not, and I can’t get my head around how they’ve achieved it at 0.0%.

If I had one criticism, they are also some of the priciest. I only really buy when I can get a significant discount off full price. While I understand about price sometimes equalling quality, I do wonder about their staying power in an increasingly competitive market. There’s more established and readily available options I can get far cheaper and more often than not, this is what I tend to go for more regularly. But I do feel you get what you pay for.

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

Amazing review. Thanks very much, Chris. I hear you on price, it's challenging to do what we do at a small scale but as we continue to grow all efficiencies will be passed onto our customers. In the meantime in case you haven't already come across it, I could suggest checking out our Subscribe & Save option which saves you 15% on each order and free delivery. Appreciate that's not for everyone but just an idea as it's totally flexible and can be managed online from your account. Cheers

Rated 5 out of 5 stars

Great zero alcohol beers.

We have enjoyed all of the beers we've tried so far, especially the Fruit Gose. It's good to know that we can enjoy zero alcohol beers made with quality ingredients.
The customer service is also great.

1 April 2024
Unprompted review
BRULO logo

Reply from BRULO

I'm delighted to hear it, thanks very much for taking the time to leave us this fantastic review, Allan. Cheers

Rated 5 out of 5 stars

Best Alcohol Free Beer Around

I don't drink alcohol but like the taste of craft beers so this is just perfect for me. I've tried others but they don't come close to the different flavours you get with Brulo. Even got my pals into it when they're having a sober night too.

5 March 2024
Unprompted review
BRULO logo

Reply from BRULO

Amazing! Delighted to hear it and thank you for helping us spread the good word, it's much appreciated. Cheers

Rated 5 out of 5 stars

Lovely beer and excellent service

Easy to use website, lovely beer and quick delivery - nothing to fault!

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

Now that is what I like to hear. Hugely appreciate you leaving us this amazing review. Cheers, Neil!

Rated 5 out of 5 stars

Great 0% beers

Fantastic quality 0% beers. My go-to zero alc producer.

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

Amazing review, thanks very much Angus!

Rated 4 out of 5 stars

Everything excellent except the price

Excellent beer and service. Good range, some I like some not, personal preference. My recommendation would be to buy the mixed cases first and decide which you like. I'd drink more if wasn't so expensive.

3 November 2023
Unprompted review
BRULO logo

Reply from BRULO

Delighted to hear it, Steve. I hear you on price, it's challenging to do what we do on a small scale. As we continue to grow and the efficiencies that come with that we will absolutely be passing it onto our customers. In the meantime, if you haven't seen it already then perhaps I could suggest checking out our Subscribe & Save option which saves you 15% on each order and free delivery.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Brulo really care about their customers and reward customer loyalty very well indeed.
The beers are delicious. I’ve recommended them to lots of people who all love them
Thank you James and Brulo

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

It's an absolute pleasure. Thank you very much for taking the time to leave us this lovely review, Jane.

Rated 5 out of 5 stars

This beer just does it!

This beer is without doubt the most refreshing and tasty range of non-alcohol beers I've tasted which is why I have them delivered on a regular order. Now my wife is drinking them each night too and I'm having to double the order!

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

Woohoo! I love it. Thanks very much for taking the time to share this lovely review, Nigel. Cheers

Rated 5 out of 5 stars

It’s a great beer

It’s a great beer. Not just a great non-alcoholic beer but one of the best beers you’ll taste full stop.

3 April 2024
Unprompted review
BRULO logo

Reply from BRULO

So happy to read your fantastic review, thanks very much, Andy!

Rated 1 out of 5 stars

Spam marketing

Stop using texts (or any other medium) to spam people with marketing.

Sending messages from a badged (and therefore inaccessible) number, and the way to stop it is to spend my own money messaging another text service (60777).

"James here from Brulo. Dry Jan restock 25% off everything is on now. Use voucher - XXXXX Shop now - /your website/. Optout: Text JD4RYSTOP to 60777"

No, you just stop doing it. I didn't ask for it, sign up for it, or even give permission for it.

18 January 2024
Unprompted review
Rated 4 out of 5 stars

Edit IT issues seemingly to blame...

Sent the wrong product and haven't responded to 5 emails, no phone number on their website. Beer is OK, nothing special, maybe the one I ordered would be more to my tastes but not sure I'll ever find out.

EDIT: Re: response below had emailed that email address four times including the founder directly and nothing..

EDIT: Following the below the founder did get in touch to explain that the original purchase (which was discounted due to a MSE link) was out of stock and they meant to include a note explaining this, and offering a refund if I desired, but I didn't receive this. They also said for some reason my emails weren't delivering to any of them, which is an unfortunate position to be in and perhaps worth looking at from an IT perspective! However they provided a full refund and offered to send a 12 pack of another beer out by way of apology, which was appreciated. However ideally emails would be received properly and perhaps there could be an alternative way of contacting them (phone number? Whatsapp number to send a message) given the email system is playing up a bit.

17 February 2023
Unprompted review
BRULO logo

Reply from BRULO

Hey Xabi, hmm this doesn't sound right, sorry about this. Have you emailed hello@brulobeer.com? If you could forward over any emails you've sent we'll jump on it. We pride ourselves on awesome beer and awesome service so really keen to sort this for you. Cheers

Rated 5 out of 5 stars

wow wow and wow again

wow, wow and double wow, this is by far the best alcohol free beer available in the UK if not the world. as a person who cannot drink alcohol again I was depressed but this has changed the game, a very good beer and genuinely nicer than an alcohol version, thank you to the inventors its changed my life

12 January 2023
Unprompted review

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