Coastline Academy Reviews 

1,401
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently feel confident and comfortable in their driving lessons, noting the patience and supportive nature of the instructors, which eases anxiety. Reviewers frequently praise the clear explanations of traffic rules and procedures, alongside the positive encouragement received during practice. However, some people mentioned specific issues, such as one reviewer noting a lack of detailed, step-by-step guidance on certain maneuvers, particularly lane changing, while others reported uncomfortable experiences. A few other people also felt serious concerns about instances involving perceived aggressive tones, certain instructional methods during driving, and concerns regarding recording practices during lessons.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as patient, knowledgeable, and... See more

User experience

Customers report positive experiences with user experience, highlighting how calm and patient instructors are... See more

Service

People report positive experiences with service, noting amazing driving instructors who provide great... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that educators are calm, kind, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that interactions with support are quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just finished my road test with Coastline and absolutely feeling fantastic that I passed it on the first try. Thanks to Robert for being excellent guide throughout my lessons and test. I would stron... See more

Company replied

Rated 5 out of 5 stars

The scheduling is very convenient as we were able to select times that worked with our own schedules. My son was fully confident with the instructors, as a first time driver. The instructors were grea... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience with drive instructor Michael D. He was patient, knowledgeable, calm, and reassuring, as well as attentive and encouraging. Both my son and I took lessons with him, and he made... See more

Company replied

Rated 5 out of 5 stars

Coastline was great for my son. The instructor was thorough, really helpful and gave excellent feedback both during the lesson and in a write up afterwards. I only wish we’d done all three lessons wi... See more

Company replied


Company details

  1. Driving school

Written by the company

Coastline Academy is the largest driving school in the country and the 6th fastest-growing education company in America according to Inc.com. Coastline was founded with the mission of eradicating car crashes and has provided top-quality education to over 250,000 driving students across 500+ cities, receiving a 98% 5-star rating. The company combines modern technology with rigorous safety standards to deliver a learning experience that is personalized, safe, and efficient.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,401)

838 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adnan was a wonderful instructor

Adnan was an incredible instructor. He was patient while I begun understanding the basic of how to drive, and was very supportive as I got used to the process of learning how to maneuver a car. His explanations were very thorough, and his advices helped me figure out what and how I could improve on future driving sessions. Even though this was my first time behind the wheel, Adnan’s positivity and the atmosphere he created allowed me to concentrate on driving safely while improving every time. I was able to learn basic yet key information, so I will highly recommend him to anyone, even if you are a nervous first-time driver like me.
Thank you Adnan for such a valuable lesson!

21 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are grateful for your kind words about Adnan. His patience and supportive approach truly reflect what we value at Coastline Academy.

Rated 5 out of 5 stars

My instructor was very nice and…

My instructor was very nice and explained all of the instructions thoroughly. She was calm which help me stay calm and focused. I recommend her to anyone.

9 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are honored to hear your instructor made you feel calm and focused. Thank you for recommending her to others!

Rated 5 out of 5 stars

Great experience

Great experience
This was an great experience I really enjoyed it a lot. the instructor Andy N was great. he was kind, polite and very helpful. most importantly he was very patient and also very truthful. he is definitely the reason why the experience was as great as it was.

17 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are grateful for your kind words about Andy N. His patience, kindness, and honesty made your experience great. We'll share your feedback with him!

Rated 5 out of 5 stars

Great instructor

Great instructor and amazing person to talk to. He is very patient and passionate about teaching.

21 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are privileged to hear this. Your kind words about our instructor's patience and passion for teaching mean a great deal to us.

Rated 5 out of 5 stars

Passed first try, highly recommend 6 hour course

I had Kevin for my first lesson and Eduard for my second and third. Without them I wouldn’t pass first try with little to no errors. Very great instructors, thank you so much for teaching me!

If you’re an ambivert or introverted, Kevin is very friendly and makes small talk to lessen the awkward environment and for that I am grateful. It made me open up more and feel less awkward towards having an instructor.

Eduard may look difficult to approach first, but he is actually super understanding. He is great at giving small but super helpful tips that will fix your driving in no time. He can be nit-picky and detailed but that is why he is a good instructor.

20 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We sincerely value your kind words about Kevin and Eduard. Passing first try with little to no errors is a wonderful achievement. Congratulations, Rinzy!

Rated 5 out of 5 stars

My experience was a 10/10 at coastline…

My experience was a 10/10 at coastline academy with Eric T! He arrived on time infront of my house. We greeted eachother and then we immediately started our lessons. He helped me review some things before we got started on the driving portion. He was very patient with me. I often have trouble doing things without guidance, and like multiple tries so it takes me a lot of tries to get it right! I feel better about driving.I would recommend Eric T. for first time drivers because he was kind, patient, knowledgeable, and nice to talk to! Thank you so much for your time, patience and support during the lesson. I really recommend their services.

20 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing your 10/10 experience! We're glad Eric T.'s patience and knowledge made you feel more confident about driving.

Rated 5 out of 5 stars

Trudi was very patient and…

Trudi was very patient and knowledgeable when coaching me on how to do proper maneuvers and consistently always helping me to improve on new and current driving skills.

20 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Alejandro. Trudi's patience and dedication to helping you improve your driving skills is truly valued.

Rated 5 out of 5 stars

I had Heather W for my 2nd lesson and…

I had Heather W for my 2nd lesson and she was amazing, patient, nice, and helpful.

19 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are honored to hear about your experience with Heather W. Her patience and helpfulness reflect what we strive for at Coastline Academy.

Rated 5 out of 5 stars

The experience was good William A

The experience was good William A. was my instructor and he was as relaxed so that made me feel relaxed, he was a chill dude.

19 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Isabella. Glad William A. made your experience comfortable and relaxed. We appreciate you sharing this!

Rated 5 out of 5 stars

i rented the car for my test at coastline

i rented the car for my test, and Andy was assigned to me. During the practice test, he gave helpful advice and encouraged me to stay calm right up until the test. Thanks to him-i passed.
Andy is a great instructor- if you want a friendly and kind teacher, i highly recommend him.
Thank you Andy~
also Coastline responds quickly and accurately.
i really like that

16 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Helen! We're glad Andy made your experience positive. Congratulations on passing your test!

Rated 5 out of 5 stars

Coastline Experience

It was great, the instructor was nice and helped me learn to drive and the website was easy to navigate and to book lessons. Overall great experience!

19 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing your experience, Bryan! We're glad the instructor and booking process made learning to drive enjoyable for you.

Rated 1 out of 5 stars

Taylor was quite disappointed that we…

Taylor was quite disappointed that we were not alerted ahead of time that Alex was sick and could not show for his appointment time. We waited for 20 minutes for him and we had to call Coastline and then they had to track the information so an hour later we were told.

18 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We regret to learn of Taylor's experience. Not being alerted about Alex's absence caused unnecessary waiting. Please call us at (360) 848-6200 so we can address this directly.

Rated 5 out of 5 stars

Paul C is a fantastic and dedicated…

Paul C is a fantastic and dedicated instructor. He explains and provides details to not only make a person do better on the DMV test but also be a safer , wiser and better driver

18 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your review, Noor. Paul C's dedication to building safer, wiser drivers reflects what Coastline Academy stands for.

Rated 5 out of 5 stars

Jane is amazing!!

Jane is an amazing driving instructor! She is patient, kind, and incredibly knowledgeable. She explained everything clearly, stayed calm throughout every lesson, and helped me build my confidence behind the wheel. I always felt comfortable asking questions, and she made learning to drive much less stressful. I'm so grateful for her guidance and support. I highly recommend Jane to anyone looking for a professional, encouraging, and supportive driving instructor!

17 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are glad to hear Jane made your learning experience so positive. Thank you for recommending her to others!

Rated 5 out of 5 stars

EJ is a good instructor

EJ is a good instructor. He guided at all the right moments and helped me practice my weak points.

18 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are pleased to hear EJ guided you through weak points effectively. We'll make sure he knows his efforts are appreciated!

Rated 5 out of 5 stars

Highly Recommend Robert - He is the best!!!

Robert was very thorough and patient. He made you feel at ease. Very good 1st experience. Calm instructor. Gave enough time to become acquainted with the vehicle. Explained what you needed to do, what you did well, and what you needed to improve in a clear and concise manner. He also has a great sense of humor :) while being serious about teaching.

28 June 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Ali. We're glad Robert's patience, clear guidance, and great sense of humor made your first experience so positive.

Rated 5 out of 5 stars

First lesson with an instructor, 10/10!!

I was scared for my first time on the road, but this instructor was incredibly patient and understanding with me. Because of this I managed to (while still nervous haha) stay calm and slightly relaxed the whole time.

For those who're just starting/on their first time or incredibly nervous, I highly recommend Zachary as an instructor :)

16 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing! Zachary's patience clearly made a real difference. We're glad your first lesson went so well!

Rated 5 out of 5 stars

My driving instructor was William F

My driving instructor was William F. absolutely amazing. I felt comfortable on the road and knew if I had made a mistake he would explain calmly and encourage me to do better next time! absolutely recommend!!

17 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you, Savannah! We're thrilled William F. made you feel comfortable and supported. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Roy is the best instructor!

I absolutely love Roy! I’ve learned so much while also feeling comfortable. He is very easy to talk to and explains things so well! Give him a raise! Appreciate coastaline and Roy!

17 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are thrilled to hear Roy made learning comfortable and clear. We appreciate your kind words and will make sure he knows!

Rated 5 out of 5 stars

Very professional

Ben made my son feel very comfortable driving and made the experience fun while still being informative.

16 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Stephanie. We're glad Ben made the experience comfortable, fun, and informative for your son.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look