Cocktails At Home UK Reviews 

Reply from Cocktails At Home UK

May 5, 2024

Hi,

Thank you for the feedback regarding the pricing and portion size. We will certainly consider the pricing moving forward. I would like to take this opportunity to try explain the reason for our pricing.

We charge £10 for both our cocktails and virgin cocktails. This is because our virgin cocktails are not just fruit juice mixes/soft drinks, they’re actual cocktails made with non-alcoholic spirits. Just like our cocktails, they all contain at least a double measure. For reference - because of their lesser popularity - non alcoholic spirits actually cost us considerably more than most of our alcoholic spirits and liqueurs, so charging less for these wouldn’t be possible. However, we pride ourselves on providing ‘something for everyone’ so we always make sure to make the effort to provide equal quality non-alcoholic alternatives.

We feel £10 is a fair price in 2024 for a cocktail/proper authentic non-alcoholic cocktail, especially at a festival. Not only do we have to pay expensive pitch fees to be at the event to sell our cocktails, but we also have to pay a percentage of sales to the event. And of course we lose 20% to VAT. After paying all of our other overheads to be there, we don’t make much - if any - profit.

With regards to the portion size, these are the same sizes you would receive in a bar, but we understand the paper cups can be deceiving. We focus on premium, authentic cocktails so we have both short and long cocktails, just as you would see in a bar. Both have the same amount of alcohol/non-alcoholic spirit, but the shorter cocktails are more potent and designed to be sipped.

I hope that explains a bit better and sorry we weren’t able to convey this information to you before you made the purchase.

I also hope the cocktails you purchased tasted good and you enjoyed the rest of the festival.

Kind regards,
George Greenhalgh
Managing Director

Reply from Cocktails At Home UK

May 15, 2024

Thank you so much for the kind words, it really does mean a lot to us. We're glad you love our cocktails so much and we look forward to mixing you some more in the near future 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

May 15, 2024

Hi,

Thank you for taking the time to feedback. We will certainly take your comments on board and we're sorry to hear you were disappointed with your order.

I understand you may have been frustrated at the time of writing but I have to address a few inaccuracies/exaggerations for the benefit of anybody else reading this review.

The order was placed after our advertised cut-off time on Monday 15th April. It was therefore shipped on Tuesday 16th April and according to the tracking it was delivered on Wednesday 17th April meaning it was delivered next day and not 5 days later. If this is wasn't the case and it was incorrectly delivered by DPD please always reach out to us for support first as we will do everything we can to make it right in a timely matter.

Furthermore, to clarify, the 4 bottles of cocktails contain a total of 8 servings (full sized and full strength) with an order total of £40.77 plus £5.99 shipping.

With regards to your comments, we're disappointed to be penalised for offering free garnishes and straws. These are charged at no extra to the customer and is something we like to include so you don't require any other bits to complete your drinking experience. The straws have to be wrapped (like at McDonalds) because if we put unwrapped straws in your delivery box this would be unhygienic. Likewise with the garnishes, we choose to wrap these in a sealed paper pouch instead of a clear plastic pouch to reduce any unnecessary plastics.

We take on your feedback regarding recipe cards. Each bottle does have a QR code to show you the 'perfect serve' on our website and states on the front of the bottle if any mixers are required. Again we chose this firstly, to reduce waste but also as our cocktails are 'Just Add Ice' there really isn't much instruction other than adding ice and recommending glassware and garnishes.

We do also offer a range of gift boxes for those looking to purchase for a gift if the aesthetics of the gift is important.

I'm sorry again that you were disappointed with your order. It's always worth reaching out to us directly with any issues first as we will always do our best to resolve them. Regardless, I hope your mum enjoyed the taste and quality of our cocktails.

Kind regards,
George Greenhalgh
Managing Director

Reply from Cocktails At Home UK

Apr 2, 2024

Hey Emily,
Thanks so much for the great review! We're really pleased to hear you loved them so much and we hope you get to try some more of our range in the near future 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Mar 7, 2024

Hey Andy,
Thanks so much for the review! We're so glad you enjoyed all the cocktails and a big thank you for recognising the quality we pride ourselves in and the effort we put into each cocktail.
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Feb 27, 2024

Hey Maggie,
Thank you so much for your kind words! We're glad you heard about us too and we hope you enjoy the rest of your cocktails just as much 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Feb 5, 2024

Hey,
Thanks so much for the review! We're thrilled to hear you think our cocktails taste so good and we hope to make you some more again in the future.
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Jan 22, 2024

Hey,
Thanks so much for the review! We're glad you enjoyed your cocktails and hope to mix some more up for you soon🍹
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Jan 4, 2024

Hey Neil,
We hope you had a great New Year and Christmas, and thank you for another great review! We're really happy we met your expectations again and look forward to seeing your name on our orders again soon!
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Jan 4, 2024

Hey,
Thanks for the lovely review! We're really glad we could be a part of your special day 😊
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Dec 27, 2023

Hey Robert,
Thanks for the review and we're really pleased to hear your wife loved our cocktails. Have a great New Year and we hope to make some more cocktails for you soon!
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Dec 27, 2023

Hey Andrew,
Thanks for the great review! We hope you had a great Christmas celebrating with our cocktail and hopefully we can mix you some more Pina Coladas and Singapore Slings soon 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Dec 21, 2023

Hey Carolyn,
Thanks so much for the review! We're really happy you enjoyed the cocktails 😁 We'll take your feedback on board regarding the price too. In the meantime, keep an eye on your email inbox for our occasional sales - our cocktails last for 12 months unopened so you can stock up for the next event then!
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Dec 5, 2023

Hey Marchele,
Thanks so much for the great review! It's great to hear the recipient loved the gift so much 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Dec 5, 2023

Hey Alex,
Thanks for your kind words about our service. We hope you enjoyed the cocktails just as much! 🍹
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Nov 28, 2023

Hey Sue,
Thanks for the review 😁 We know first hand working in bars how particular people are when it comes to cocktails, so we wanted to be able to offer a range that fit with our mission - 'to bring people together through the joys of cocktails'. That's why we created the UK's largest range of pre-mixed cocktails and mocktails with over 55 varieties 🍹 We hope you were able to find just the one you were looking for!
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Nov 28, 2023

Hey Christine,
Thanks for the great review - we totally agree! It was during lockdown whilst making 'cocktails at home' for everyone that we came up with the idea. We hope we were able to replicate that bar quality taste for you whilst in the comfort of your own home and without the hassle! 🍸
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Nov 20, 2023

Hey Laura,
Thanks so much for the review, it really means a lot to us. We can't wait for your next order 😁
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Nov 9, 2023

Hey,
Thanks for the great review! We're glad to hear the service was up to scratch and we hope you enjoy your cocktails 🍹
Cheers,
Cocktails At Home UK

Reply from Cocktails At Home UK

Nov 9, 2023

Good Afternoon Scott,

Thank you for the review and apologies for not replying sooner - We've never received a review quite like this so we thought it best to take some time to think how best to respond.

Firstly, I'm sorry to hear you were dissatisfied with the quality of our drinks. We use the exact same ingredients and quality brands you'd find behind any good cocktail bar in the country so we can guarantee all our ingredients are of the best quality. This includes everything from the spirits and the 100% real fruit juices, to the syrups and bitters. This is why we carry a higher price tag when compared to other pre-mixed 'cocktails'.

With the higher price though comes the guarantee of a truly high quality and authentic tasting cocktail. And that means a double shot of full strength alcohol (as a minimum) in every cocktail.

As for the flavour, our reviews speak for themselves. We have hundreds of reviews across our full range of 55 cocktails explaining how they taste as good as - if not better - than the equivalents mixed to order in a bar.

Occasionally, people explain they weren't a fan of this flavour, or prefer a sweeter cocktail for example, but that's just down to personal preference - the same way I personally would never touch an Espresso Martini as I hate coffee. This is why we created a range of 55 authentic cocktails and mocktails so there's truly the perfect cocktail for everyone, no matter their preference. However, never have we had anybody describe our cocktails as awful or disgusting.

I can only think that the two cocktails you've tried were simply not to your style. And I'd hate for you to judge our cocktails so negatively without having a full experience of what we offer - after all, reviews like this really do affect small businesses like ours. If you'd be willing to reach out to me directly at georgegreenhalgh@cocktailsathomeuk.com then I'd be happy to make some personal recommendations for other cocktails for you to try (on the house) to hopefully change your mind on the quality of our cocktails.

I look forward to hopefully hearing from you.

Kind regards,
George
Managing Director