I bought a seed vibrator a paddle and some lube and to be honest they were all overpriced! But it was the smell of the seed which was vile even after washing it in toy cleanser! So I wrote to Coco De... See more
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See what reviewers are saying
If you're buying as a gift in advance, be careful about the returns policy. If the item isn't returned within a short period of time, you won't be able to get a refund or store credit. Just binned a s... See more
Company replied
I like so many items from this brand but most recently I purchased the open back gathered silk-blend charmeuse playsuit via Net-a-Porter. The fabric is beautiful and soft yet doesn’t crease and the cu... See more
Great experience. I accidentally bought an item twice thinking they were different. Coco de mer rep responded within an hour of sending my email. They corrected my order and and gave me a refund be... See more
Company details
About Coco de Mer
Written by the company
Founded in 2001, Coco de Mer creates and curates a unique collection of luxury lingerie and sexual wellness products for women, by women. We exist to shine a light on the extraordinary power, potential and importance of female pleasure and sensuality.
We occupy the intersection of style, luxury and pleasure – designing the world’s finest range of luxury lingerie, toys and accessories. We created our Home of Pleasure in order to celebrate and champion female pleasure and to offer women a safe place to discover their own desires and to respond to the changing worlds of luxury fashion and sex by normalising and catalysing the conversation.
Visit our store
Contact info
Monmouth Street 23, WC2H 9DD, London, United Kingdom
- +44 (0) 20 7836 8882
- customercare@coco-de-mer.com
- coco-de-mer.com
3.4
Average
39 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sense of Satisfaction
Quick delivery (despite the fact the packgage spent almost a week at Customs). Beautifully packed. All items are well crafted, aesthetically pleasing and high quality.
2 July 2022
We tried click and collect
We tried click and collect. Items packed up within the hour and ready for us. The staff were helpful and knowledgeable . Good experience overall
26 June 2022
Elegance
My girlfriend absolutely loved the feel plus sense of seduction and surprise with this beautiful addition. Yet another purchase that hits the spot :)
20 June 2022
Items were of good quality but not a…
Items were of good quality but not a good fit, retune process is complicated and still awaiting a ‘return code’ almost a week later!
19 June 2022
Gorgeous products and excellent customer service
Excellent online ordering and customer service, fast dispatch and delivery. Gorgeous top quality products. I wouldn’t hesitate to recommend Coco de Mer.
19 June 2022
Nothing arrived as of yet
9 June 2022
Nice package and nice product
3 June 2022
Extremely Positive Experience with Coc de Mer
Easy to use website, easy to order. Shipped quickly to the USA. But the best part is how well made and sexy the lingerie is!
1 June 2022
Great product- poor packaging
Products are fantastic, but my order got trashed during shipping. Ended up arriving stuffed in a generic plastic bag with no packaging around the item itself. Disappointing.
28 May 2022
Reply from Coco de Mer
Hi Tony - We are so sorry to read that the packaging was so badly damaged during transit. All of our items should always be wrapped according to our brand guidelines, with tissue paper and the appropriate box size to ensure that the beautiful products are protected until they reach our customers. Please note we will be looking into this internally and with our courier service to make sure we improve this going forwards. Thank you again for bringing this to our attention and I'm so pleased to hear you were happy with the products.
Best Wishes
Beth
Excellent shipping speed and packaging
Excellent shipping speed and packaging. Thorough communication as well
19 May 2022
Coco De Mer is a go-to lingerie brand
I like so many items from this brand but most recently I purchased the open back gathered silk-blend charmeuse playsuit via Net-a-Porter. The fabric is beautiful and soft yet doesn’t crease and the cut sits beautifully on so many shapes. I’m fairly curvy and it looks great on but I purchased one for my sister who is more of a slim build and it looks just as good on her. A universal item that’s beautifully made. The brand itself is quality and has a sort of chic yet sexy feel. I will certainly be buying more.
12 April 2022
Unprompted review
Return Policy suspect
Just realised that their return policy is a bit suspect. You can only return by asking for permission to return. The item arrived badly packaged and at £129 for a bra i expected better. Sent email no response, tried calling no response. So how to send back for refund for an item that does not fit ?
11 April 2021
Unprompted review
Lovely little shop
Go to the shop if you can, the team are always very helpful and know their stuff. Great for gifts, no feeling uncomfortable, gf v pleased!
31 December 2020
Unprompted review
Brilliant service and advice
I always receive brilliant advice and so many helpful hints from a lovely lady named Allison, she is wonderful.
18 December 2019
Unprompted review
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