Coco & Eve Reviews 1,293

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with various products, including tanning mousses and hair care items, finding them ineffective or even detrimental. Customers frequently reported issues with tanning products resulting in orange, streaky, or patchy results, and some experienced adverse skin reactions. Similarly, hair products were often criticized for making hair dry, frizzy, or causing scalp irritation and other undesired effects. Some people were dissatisfied with customer service, citing unresponsiveness, difficulties in resolving issues, and problems with order fulfillment and delivery. Packaging was also a concern, with products arriving leaked or damaged. Conversely, a small portion of people were satisfied with the products, particularly some tanning foams and hair masks, praising their natural color, pleasant smell, and ability to make hair soft and hydrated. These customers also highlighted positive experiences with customer service, describing it as efficient and helpful in resolving issues like faulty pumps or damaged orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express disappointment with various... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised products like the "Like a... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report non-existent or poor... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers express disappointment with their... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the prompt, friendly, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Sun kissed gradual tanning: I’ll start with the positive, the colour is absolutely gorgeous … however, the streaking is really bad. Instagram advertising will have you believing that your tan will be... See more

Rated 2 out of 5 stars

Used the self tanning mousse in the past which is great so without googling the company on the website I went ahead and purchased the SPF30 anti aging body oil - what a mistake, never burn so badly in... See more

Rated 2 out of 5 stars

The shampoo only is ok but when use it with conditioner I loose a lot of hair while combing my hair.Really strange because conditioner normally should make combing easier

Rated 2 out of 5 stars

I really wanted to like this product (shampoo/conditioner) but unfortunately it didn't agree with my sensitive scalp. I had a flair up of psoriasis and seemed to start losing more hair than usual. It... See more


Company details

  1. Hair product shop

Information provided by various external sources

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this company and super helpful

I love this company anything I have used is amazing, my last delivery there was the only time I had a problem and they couldnt have been more amazing! I contacted them on Instagram Messenger and they got back to me within the same day and fully resolved the problem with no issues, they were friendly and so helpful ❤️ x

26 August 2022
Unprompted review
Rated 5 out of 5 stars

It's worth the risk! 10/10

You cannot go wrong with Coco & Eve's tan! After being a fan of Bondi sands for so many years, I realised I only liked the hour express for convenience, however it was very inconsistent in application/ weird kind of patches and I REALLY hate the smell of theirs. Then I took the risk to try Coco&Eve and THANK THE LORD! The smell alone has me going insane! It's easy to apply (even when I forget to exfoliate first) and the tools such as the brush really works wonders on awkward areas. I literally could not recommend it enough. The only fault is that she's a little more pricey than others but I'd say she also goes further per bottle and again, the colour, smell and application, as well as the gradual fade away is a win. For me, I find the tan usually lasts over a week but it is quite light by that time... Still looks good though, kind of natural looking.

24 August 2022
Unprompted review
Rated 1 out of 5 stars

After being lured by coco and Eve…

After being lured by coco and Eve advertise over Instagram I brought their hair elixir and hydrating shampoo and conditioner and it’s a sheer waste of money, their products are such a disappointment. I have used lot of other products in the market which are way way way better than coco and Eve. Don’t buy it’s such a waste.

13 August 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

We are sorry to hear of your less than pleasant experience with our product.
Could you drop us a dm here-https://bit.ly/CE_HelpIsHere so we can further assist?

Rated 1 out of 5 stars

Worst tan I've ever used

Worst tan I've ever used. It's orange rather than brown, goes on patchy (and yes I exfoliated etc, this isn't my first time using fake tan) and 4 days later It's still running off in the shower. I wish I saw the reviews regarding these issues before I spent a pretty penny on a bundle. Now it's going in the bin and I've wasted my hard earned money.

9 August 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Sophie, We could provide more tips to achieve the gorgeous tan you are looking for, dm us here - https://bit.ly/CE_HelpIsHere

Rated 4 out of 5 stars

Received my medium tan foam and mitt

Received my medium tan foam and mitt, tested on legs. Easy to apply and smelt nice. I was at home all day in joggers with a plan to wash off in shower before bed. As the day wore on I became aware of biscuity smell but not as bad as other self tanners. The overall colour is good, however, a slight orange tint to it. Would I buy again? Maybe if the price was a bit lower, would I recommend? Yes, so long as you are prepared to pay that bit more. The mitt is the best I’ve ever used

6 August 2022
Unprompted review
Rated 1 out of 5 stars

AVOID. Useless products and terrible customer service I used their leave-in-conditioner and…

I used their leave-in-conditioner, face graduate tan and exilier serum for hair. None of the products tamed my frizz and I had to do an extra shampoo to get the products off and get my hair cleaned. I requested to return them. They made the process very long and kept sending me repeated emails ignoring my replies. They kept emailing me to say that they have closed my case since I hadn’t replied which I did every time sending the same replies and product batch number etc . They have received the products back over a week ago but they don’t reply to my emails asking for the refund. Not impressed at all and won’t use them again

5 August 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Zara, We are sorry to hear of your encounter. We note that your inquiry and concern have been resolved by Ella on 12th August 2022.
Should you require further assistance feel free to dm us here - https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

Very Disappointed

It just comes right off with water or sweat, sadly money not well spent
Very disappointed as it is listed as one of the best. :(

23 July 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

We are sorry to hear of your less than pleasant experience with our product.
Could you drop us a dm here-https://bit.ly/CE_HelpIsHere so we can further assist?

Rated 1 out of 5 stars

Just washes off

Terrible paid £30 trying the tan for the 1st time (I love fake tan) the smell is ok bud goes very quick, I found it didn't spread as well as other mousses, slept in it all night and left it on till now 11.11am and its all come off after the shower.. Im not even slightly tanned. Never mind "ultra dark" don't believe the hype girls.

21 July 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Alexanda, We could provide more tips to achieve the gorgeous tan you are looking for, dm us here - https://bit.ly/CE_HelpIsHere

Rated 5 out of 5 stars

Beautiful company

Coco and Eve have become my go-to company for hair and body care, I have never had a product disappoint! Always fast delivery, great packaging, and beautiful products! They also often have amazing deals and free gifts, well worth the money, all my products I’ve purchased have lasted ages!

12 July 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi there Chloe and thanks for dropping us a message here at Coco & Eve✨️ We're absolutely thrilled to read your message!
You can be sure that we will share your sweet sweet message about our products (especially your enthusiasm about our products) with our team😍️
Have a great day💖️

Rated 5 out of 5 stars

Love the coco and eve hair mask

Absolutely love the hair mask. Always makes my hair incredibly soft and shiny. 10/10 would recommend. It’s my go to gift to give to friends as it’s great for all hair types.

12 July 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Carla,
Thank you for your love and support!
You are a 10/10 too!
Have a great day💖️

Rated 5 out of 5 stars

I ordered the leave in conditioner…

I ordered the leave in conditioner which was amazing hair was lovely and shiny friends commented on the beautiful smell. Would highly recommend.

11 July 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi there Kake and thanks for dropping us a message here at Coco & Eve✨️ We're absolutely thrilled to read your message!

This is not nothing for us and you can be sure that we will share your sweet sweet message about our products (especially your enthusiasm to our Shampoo and Conditioner) with our team😍️

Have a beautiful day💖️

Rated 5 out of 5 stars

Living for this

I have been using this tanner for about 2 years now and started using the Miracle Elixr for my hair this year (thick, long, curly hair) the very first time I used the hair elixr I received numerous compliments about how healthy my hair looks and the tanner has never let me down! It does wash away bc skin products are not to be glued to your skin forever but the more you use it and use moisturizer (not at the same time, wait 2 hours or the next day) the more it builds , I imagine not all products work for every single person but I do believe it's worth a try plus the hair elixr smells AMAZING and the tanner has a nice light scent

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. I ordered the new leave in conditioner for curly hair. Was excited to try it. My order never arrived. I have been waiting for about 2.5 weeks now. At this point, I am requesting a refund which I’m sure I will never get. Customer service is pretty much nonexistent. You can never trust these influencer brands off Instagram because they are not set up like traditional companies. Because of this experience, I’m done trusting these companies. Cocoandeve will scam you out of your money.

16 June 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Amaya! We are sorry to heat about your experience with us, could you write in to us here: https://bit.ly/3EKZleT us to further assist you?

Rated 5 out of 5 stars

Coco and Eve shampoo and conditioner

I loved the shampoo and conditioner. They helped my damaged hair become soft, smooth and manageable. Would by again.

14 June 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Thank you! we are so glad you love our products as much as we do!

Rated 2 out of 5 stars

Disappointed with smell and shade

The product is easy to apply with the mit and brush, but it absolutely does smell of fake tan and it's the worst/strongest fake tan smell which lasts for days! Any sign of your body temp rising and it smells more! It smells nice going on, but that's it. It is not natural colour on my pale skin tone, it looks orange and not natural. I was disappointed and I won't buy again. It may suit some, but not me. I was glad I bought the paler option and not the other! I'd be mortified!

13 June 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

We are sorry to hear about your experience with our product, if you require assistance please reach out to us here: https://bit.ly/3EKZleT

Rated 1 out of 5 stars

I ordered twice in a month from this…

I ordered twice in a month from this company (spending over £100) as I wanted to try their products and as there was an offer of a free hair wrap, I tool the plunge. 1st order- No hair wrap so I assumed maybe it was my fault and I didn't input the code correctly. 2nd order, fully checked it said free hair wrap. Again no hair wrap arrived. I complained and got told, sorry we checked and there was no hair wrap added! Obviously computer error but I won't be getting my hair wrap. BTW, it does streak, gives you orange knuckles if you aren't careful and really dries your skin. Not premium at all.

5 June 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi Tracy! Sorry to hear about this encounter shopping with us, could you drop us a message here : https://bit.ly/3EKZleT
Let us further assist you!

Rated 1 out of 5 stars

Well hello 90’s self tanner orange, we meet again…..

#1 Their website says they are rated excellent on Trustpilot… Trustpilot definitely says 3.1⭐️ #2 They should tell customers that the “free shipping” is FedEx smart post, which is only delivered Sat, Sun and Mon regardless of what the delivery date says.
I’m yet to receive my order and I’m way less excited about it after reading the actual reviews here.
**UPDATE** DON’T BELIEVE THE HYPE This stuff will have you a lovely shade of 90’s self tanner orange. So if you’re trying to go old school by all means go ahead. I on the other hand will be promptly returning this and just sticking to my tried and true St. Tropez.

3 June 2022
Unprompted review
Rated 1 out of 5 stars

Pump on tanning bottle wouldn’t work…

Pump on tanning bottle wouldn’t work after only using twice. Sign ouch tan still in date, customer services wouldn’t replace the pump for me so I have a whole bottle of tan I can’t use. After complaining again, they says I shocks buy another bottle and get 20% discount. Won’t be using them again m. Waste of money!

1 June 2022
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hi there! sorry to hear that your product was faulty - could you share us more details on the date of purchase for us to further assist?

Rated 5 out of 5 stars

Absolutely love this tan

Absolutely love this tan. (I got the palest one) I’m VERY pale and it does not make me orange at all, it genuinely looks like a natural tan. the application is smooth and it goes on well, no streaks and I didn’t even use their tanning kit, I used a cheap glove to put it on. Not to mention I have dry skin and usually tan makes me itch and this did not. I feel like it evened out my skin tone instead of highlighting any imperfections. On top of all that It smells AMAZING, I’ve never known a tan smell this good. I will be ordering the bundle when I’ve ran out and maybe trying a darker shade. The hair mask is lovely too, it made my hair feel thicker.

27 May 2022
Unprompted review
Rated 1 out of 5 stars

Worse fake tan ever

I never ever write bad reviews but this fake tan is awful. I class myself as a pro with fake tan. I prep my skin and have all the stuff to make sure you get an even tan etc. I have been using fake tan for as long as I can remember 16 years or more. I've used lots of different brands, fake bake, skinny tan, bondi sands to the really cheap stuff you can get in home bargains. I have never experienced any problems with fake tan no matter what the brand, until I used coco & eve. Everyone always comments on my tan and how natural it looks.
So I decided to try the coco & eve sunny honey tan. Big huge mistake. I used the product and slept in it overnight as advised. Woke up with the driest skin (I know this can happen with fake tan but this was next level) showered and moisturised but my skin was still so dry. I had patches everywhere. Later in the day I looked like what can only be described as a snake that's about to shed it skin. So now it's been 2 weeks since I used the tan and guess what I still have snake skin. I've bought fake tan remover from boots to try and get it off (Ive never needed to buy fake tan remover before). I've soaked in the hottest bath about 10 times. Still looking like a snake... kinda wish my skin would shed like a snake so I'd stop looking like this. Anyway I used this once and chucked it in the bin.
Save your money. I read the bad reviews on here before buying but thought they where wrote by girls who didn't know how to use fake tan properly (sorry girls)
The most expensive fake tan I've ever bought and the worse.

6 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look