Coco & Eve Reviews 1,293

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with various products, including tanning mousses and hair care items, finding them ineffective or even detrimental. Customers frequently reported issues with tanning products resulting in orange, streaky, or patchy results, and some experienced adverse skin reactions. Similarly, hair products were often criticized for making hair dry, frizzy, or causing scalp irritation and other undesired effects. Some people were dissatisfied with customer service, citing unresponsiveness, difficulties in resolving issues, and problems with order fulfillment and delivery. Packaging was also a concern, with products arriving leaked or damaged. Conversely, a small portion of people were satisfied with the products, particularly some tanning foams and hair masks, praising their natural color, pleasant smell, and ability to make hair soft and hydrated. These customers also highlighted positive experiences with customer service, describing it as efficient and helpful in resolving issues like faulty pumps or damaged orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express disappointment with various... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised products like the "Like a... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report non-existent or poor... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers express disappointment with their... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the prompt, friendly, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Sun kissed gradual tanning: I’ll start with the positive, the colour is absolutely gorgeous … however, the streaking is really bad. Instagram advertising will have you believing that your tan will be... See more

Rated 2 out of 5 stars

Used the self tanning mousse in the past which is great so without googling the company on the website I went ahead and purchased the SPF30 anti aging body oil - what a mistake, never burn so badly in... See more

Rated 2 out of 5 stars

The shampoo only is ok but when use it with conditioner I loose a lot of hair while combing my hair.Really strange because conditioner normally should make combing easier

Rated 2 out of 5 stars

I really wanted to like this product (shampoo/conditioner) but unfortunately it didn't agree with my sensitive scalp. I had a flair up of psoriasis and seemed to start losing more hair than usual. It... See more


Company details

  1. Hair product shop

Information provided by various external sources

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

First and last order

First and last order. I will never order from here again
I placed my order for a number of products however the 2 main products I wanted which is why I ordered from here in the first place after 13 days of chasing them as to where my order is I got an email of a refund and guess what, yes the two items which I wanted were now out of stock. My order should have been picked and shipped 1-2 days after my order was placed and I would have got my items
Now I am left to find alternatives for my holiday and not only that I have a very upset little girl
These items should never have been allowed to be purchased if they were out of stock and I will never ever buy from you company again

27 May 2024
Unprompted review
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Reply from Coco & Eve

Hi there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team and we will do necessary changes if needed to provide a better experience for everyone. If you have more feedback or suggestions, feel free to contact us at: https://bit.ly/CE_HelpIsHere

Rated 5 out of 5 stars

Hair never looked better!

I LOVE COCO & EVE products! I used to be blonde but now brunette. My hair is very damaged from being blonde. It’s taking a long time to grow it out so all I can do in the meantime is to keep treating my hair.
My hair has never felt softer since using the Hair Mask and Bond Building Pre Shampoo.
I’ve had so many compliments since using these products as my hair looks in better condition and isn’t so dry on the ends!

Just purchased the shampoo and cond also,
Can’t wait to try them out!

Quick delivery on my orders and had no problems

24 May 2024
Unprompted review
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Reply from Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. If you have questions about our products, you can always reach us by clicking this link https://bit.ly/CE_HelpIsHere or through any of our social media channels (Facebook, Instagram, and TikTok)

Rated 1 out of 5 stars

Poor quality products

Poor quality products, very overpriced and none of their promises come true. I used to use a super cheap mousse tan from Savers and I thought I'd treat myself to Coco and Eve as it promised no patchiness, no fake tan smell etc. Not only did it clog all my pores, but it is incredibly patchy despite correct application and worst of all it absolutely stinks...to the extent that my work colleagues all commented on it... mortified! I contacted customer services and they said I can pay for postage to send it all back for a refund, right so that's around £8 for tracked postage....on top of the £35 spent plus th delivery I paid to get it in the first place. Honestly, save your money it's not worth it and the models you see will all be influencers being sent free products in exchange for raving about their products.

3 May 2024
Unprompted review
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Reply from Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that you had a less-than-pleasant experience with our Sunny Honey. We're very determined to help you out here! Kindly contact us here so we can further assist you: https://bit.ly/CE_HelpIsHere

Rated 5 out of 5 stars

Great products and Customer Service

I wasn’t going to write a review but to be totally honest, their customer service was so good I felt compelled to. I’m not sure why other people haven’t had a good experience but all I can say is, my problem was sorted out with within 3 days, they were efficient, kind and dealt with it professionally. The products are amazing,I’ve used all the brands over the years and this is one of my all time favourites . I’d recommend Coco and Eve without hesitation. ⭐️⭐️⭐️⭐️⭐️

6 May 2024
Unprompted review
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Reply from Coco & Eve

Hello Linda! Thank you so much for sharing your wonderful review here! It is always our pleasure giving the best possible customer service to our customers! We're very glad that you appreciate what we do! You know where to reach us if you need assistance! ❤

Rated 1 out of 5 stars

Don’t recommend this tan

Unfortunately the worst self tanner I’ve ever used 😞
I was looking for something that dried quickly and wasn’t tacky or smelly.
Coco and Eve failed in all of the above. So tacky, took AGES to dry, marked bedding, smelled quite strong.
The worst part though is how drying it is, it sucked every bit of moisture from my skin, so dry my skin felt tight and itch.
Day 6 now and I look like a loaf of tiger bread!
Very very disappointed and wouldn’t recommend.
I prepared my skin for tanning (I ran very regularly).
Big no from me 😞
Wish I’d read these reviews first

28 April 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that you had a less-than-pleasant experience with our Sunny Honey. We'd like to help make things better for you; kindly message us at https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

I was going to buy some tan from the…

I was going to buy some tan from the site but decided against it. I have been bombarded with emails every day, and now text. I suggest you don't give them your details.

15 April 2024
Unprompted review
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Reply from Coco & Eve

Thanks for raising this here! We're eager to look this up with you to resolve! Kindly drop us a message here for further assistance https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

Disappointing Experience

I ordered from their website a week ago. A few days ago I noticed that my products from Coco and Eve hadn’t shipped,( Their website states 3-5 business day shipping) and since I had ordered from another company the same day and their product was shipped and almost to me decided to check into it. I have reached out to them twice via website and on social media as well.They still haven’t contacted me. The website states that they will get back to you within 48 hours which they have failed to do. Pretty disappointing experience with this company so far.

9 April 2024
Unprompted review
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Reply from Coco & Eve

Hello there! Thanks for sharing this! Definitely not the experience we want a valued customer like you to have! No worries, let us help you sort this out - kindly contact us at https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

First and Last Order with Coco & Eve!

First order with Coco and Eve, and they’ve sent me the wrong product. I ordered one item, how hard is it to get right?

They have a chat function on the website, but no one to chat to - just an automated robot that didn’t understand anything I said, not even “incorrect item received” or “wrong product” or “problem with order”.

I’ve sent an email and yet to receive a reply, and I will be fuming if the expectation is that I go out of my way to return this incorrect and (for me) unusable product and then have to wait for my correct product to be delivered, because that means this will have cost me more time and money (travelling to return it and waiting for my actual order to arrive) than I agreed to spend (which was the price of the product I actually ordered + delivery). Why should I bear the cost of Coco & Eve’s mistake?

15 April 2024
Unprompted review
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Reply from Coco & Eve

Hello there! We appreciate your time sharing this here and apologies for the inconvenience. We see that you've already been assisted with the team to send your correct shade of Sunny Honey and your replacement is on its way. You don't have to worry returning the wrong items you received, you can keep them as our extended token of apology. If ever you have concerns, do contact us via https://bit.ly/CE_HelpIsHere or any of our socials.

Rated 5 out of 5 stars

It was the best Shampoo and Conditioner…

It was the best Shampoo and Conditioner I had. Brings life to my hair making it shinier and healthier.

1 April 2024
Unprompted review
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Reply from Coco & Eve

Hello there! Thank you so much for your kind words and feedback to our Shampoo & Conditioner! May your hair continue to shine!

Rated 2 out of 5 stars

Overpriced and nothing special

I got the hydrating shampoo and conditioner set for £44 (each bottle is only 250ml). So super expensive. Does not smell nice, tiny amounts for the price and honestly I can’t say it’s made my hair any more hydrated than a high street brand would (ie not!) I won’t buy again

5 April 2024
Unprompted review
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Reply from Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. Let us help make things better for you by contacting us at https://bit.ly/CE_HelpIsHere

Rated 5 out of 5 stars

Great customer service 💖

Great customer service that takes a good care of the clients. Highly recommend

2 April 2024
Unprompted review
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Reply from Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team!

Rated 1 out of 5 stars

Very disappointed

Very disappointed. The mousse went on uneven and patchy and didn’t look any different when I washed it off. It came off on absolutely everything bedding, clothing and towels. Not at all what I expected for such an expensive product. Very poor quality. I definitely won’t be using it again.

21 March 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Thank you for your time sharing your review for our Sunny Honey and very sorry to hear it did not perform to your expectations. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. There could be a lot of other factors as to why this happened - let's discuss this and see how we can help make things better for you! Feel free to contact us at https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

Tanning oil - Not for fair skin

I bought the tanning oil after reading the positive reviews and advert pop ups.

I would not recommend this product for people with fair skin. I applied liberally and frequently as directed and got burnt.

I do not trust this is SPF 30

27 March 2024
Unprompted review
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Reply from Coco & Eve

Hello there! Thank you so much for sharing your review with us and sorry to hear our Tan Boosting Body Oil did not perform to your expectations. Our Tan Boosting Body Oil indeed has SPF30 which provides sun protection for 1-2 hours just enough to get your tan! If you're planning to stay under the sun longer or wants to go for a dip, we advise to re-apply the body oil to continue getting protection from the harmful UV rays and avoid getting burnt. Feel free to contact us if you need further assistance: https://bit.ly/CE_HelpIsHere

Rated 2 out of 5 stars

Lost & damaged products

I order from coco and eve regularly, the last 4 orders my parcels have gone missing… taking 1-2 weeks to deliver and the products come damaged😳
Very disappointed.

1 March 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello Bella! Thanks for sharing your review here and apologize for the inconvenience. In case this hasn't been resolved yet, kindly contact our customer service team at https://bit.ly/CE_HelpIsHere for assistance

Rated 1 out of 5 stars

Complete Con - Do not buy

I was about purchase the exfoliating bundle (which you need to do separately). Which amounted to £48. I accepted the 10% discount and when I put it in, it took £1 off. Coco and Eve for your calculations 10% is £4.80. Oh but it doesn't end there. You also get a FREE Gift worth £8...... Wait what? However, when you select this they add on £1 to your bill, that's not free at all.

Absolute Con. Will not be buying or recommending......made me laugh though.....So thanks for that.

14 March 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello! Thank you so much for sharing this and apologies for the inconvenience! Depending on the terms & condition, there are promos and discounts that can't be used together. We can definitely help you check this by contacting our customer service team via https://bit.ly/CE_HelpIsHere. If possible kindly include screenshots to help us look into it further!

Rated 5 out of 5 stars

Tanning mousse the best I have ever used …

Tanning mousse the best I have ever used. I am on my second bottle and I wouldn’t use any other product now.
The colour is really good and the smell far nicer than any other product.
I would definitely recommend this product

1 February 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Thank you for taking the time in writing us a review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly glad to hear you love our Sunny Honey Bronzing Foam! If you have questions about our products, you can always reach us by clicking this link https://bit.ly/CE_HelpIsHere or through any of our social media channels (Facebook, Instagram, and TikTok)

Rated 1 out of 5 stars

Not worth the money

Not worth the money! The hair mask is ok, I have blonde highlights and the shampoo and conditioner did not sit well on my hair! Paid £60 for the whole lot and it's a waste of money tbh.

I will stick to JF is way better on my highlighted hair.

1 March 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello there! Thanks for sharing your feedback for our products! Don't hesitate to contact our customer service team via https://bit.ly/CE_HelpIsHere -- we'd like to hear more about your experience with them so we can help make things better for you!

Rated 1 out of 5 stars

The tan was sadly so splotchy

The tan was sadly so splotchy
I got the mini bc it’s so expensive and when I receive it didn’t pump foam just liquid and it was black/green and when applied to skin, so splotchy and dried almost immediately so didn’t run in well.
I don’t recommend this and I don’t think I’ll order another probs try a diff brand.

27 February 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We'll help you fix your Sunny Honey - contact our customer service team via https://bit.ly/CE_HelpIsHere with your order number and more details about your experience

Rated 2 out of 5 stars

Dull, dirty frizzy hair

My products came in good time, and they smell lovely. But this unfortunately is where the positives stop.
My hair feels dry and dirty, and heavy. I thought perhaps I just needed to wash it twice. But I have done that now and still it doesn’t feel clean.

I also only wash my hair 2 x a week and I saw on the bottle it says to wash daily. That may be because it doesn’t clean the hair well enough to stretch a few days without washing.

I will sadly be tossing the product 😢

24 February 2024
Unprompted review
Coco & Eve logo

Reply from Coco & Eve

Hello there! Thank you for your time sharing your review and very sorry to hear that our products did not perform to your expectations. Let us help you look into this further by contacting our customer service at https://bit.ly/CE_HelpIsHere

Rated 1 out of 5 stars

purchased the virgin shampoo

purchased the virgin shampoo, conditioner and hair mask., my hair is frizzier and drier than before i started using these products
product was meant to hydrate my hair . what a waste of money...

19 February 2024
Unprompted review
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Reply from Coco & Eve

Hello there! Thank you for your time sharing your feedback of our Like A Virgin Shampoo, Conditioner, and Masque. We're so sorry to hear they did not perform to your expectations. Let us assist you further and make things right for you by reaching us out via https://bit.ly/CE_HelpIsHere

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