I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Coco Arabella’s. I placed an order on the 10th of November for blank red Christmas snowflake pyjamas, which I intended to personalise for my own business. I didn’t receive any update about my order until the 26th of November, 16 days later..when I was informed via email that the item was awaiting stock. This delay in communication is unacceptable, especially when selling items that aren’t in stock.
I responded politely and agreed to wait, but received no further updates. After following up again on the 1st of December, I was assured on the 2nd that my order was being shipped for next-day delivery. However, it is now the 14th of December, and I still haven’t received my order or a tracking number. My follow-up emails on the 6th and 12th of December have gone unanswered.
The lack of communication and transparency is shocking, and as a business owner myself, I find this level of customer service unacceptable. This delay has now impacted my own business, as I am struggling to fulfill my own customer’s order in time for Christmas.
I understand that delays can happen, but clear and consistent communication is the bare minimum that customers deserve. Unfortunately, this has been a completely disappointing experience, and I would not recommend this business to others.