Coffeecups.co.uk Reviews 1,431

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty and durability. Many people highlight the excellent service, fast and efficient delivery, and the careful packaging that ensures items arrive safely. Consumers also appreciate the ease of ordering and the overall positive experience. However, some customers experienced minor issues, such as one item arriving imperfect or a broken teapot, which were quickly resolved with replacements. A few people also noted discrepancies in product descriptions, like cups being smaller than advertised, or slight color variations in items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Reviewers consistently praise the great... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many praise the super-fast... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered with coffee cups multiple times, about to place a large order with them again today which reminded me to leave this review! Great quality products, came quickly also and getting in conta... See more

Company replied

Rated 5 out of 5 stars

Amazing service from James and his lovely Wifey. Delivery was fast and efficient. Highly recommended. Product range is vast and appealing so much choice at good pricing will be ordering again when re... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant company, firstly items are high quality, well packaged and delivered promptly (and that’s not just me copy-pasting from my default feedback) Have also dealt with their customer... See more

Company replied

Rated 5 out of 5 stars

These Cups look and feel absolutely beautiful I first seen these in St Ives. I liked them that much I searched the company off the bottom of the cup and purchased immediately. They arrived within a... See more

Company replied


Company details

  1. #1 of 19 best companies in Catering supplier
  2. #1 of 5 best companies in Glassware wholesaler
  3. #2 of 13 best companies in Household goods wholesaler
  4. #12 of 49 best companies in Promotional items

Written by the company

Custom printed or plain crockery for every area of the hospitality industry, corporate sector and retail. No minimum order quantities and huge stock levels. Bespoke screen-printed logos, all hand-applied and fired in our on-site workshop and kilns.

Custom Printed Crockery with No Minimum Order Quantities!

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.

Split boxes, huge stock levels and in-house printing services for all your professional crockery needs.
Next-day shipping for plain items in stock, if ordered before 2pm. No minimum order quantities and split boxes available so no order too small.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended!

Great selection, great prices and super fast delivery. Thank you.

16 February 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review - we hope to hear from you again soon!

Rated 5 out of 5 stars

Fast delivery & great customer service

Pleasure to deal with this company. My order was received very quickly and well protected in the packaging. I had a slight issue with one of the items but more a preference on my part, rather than fault of Coffeecups. Kate was amazing. She didn’t give up and persisted in making sure I was happy. Great customer service. Thanks Kate!

20 February 2026
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review and for your order! We're so pleased you were happy with your goods - we look forward to hearing from you again soon

Rated 5 out of 5 stars

Excellent

Great company to deal with. I had an issue and it was dealt with promptly. Quick delivery and well packaged. Highly recommended A+

2 February 2026
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Reply from Coffeecups.co.uk

Thank you for your review and for your order - we look forward to hearing from you again soon

Rated 1 out of 5 stars

Cups were seconds with defects

Cups were seconds with defects. If they weren't seconds then try harder. It's what is expected now with skilled workers on the decline.

6 February 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Good morning Richard. We don't supply seconds . We do supply catering ranges of cups to anyone, including the general public . The cups you purchased are from the Utopia Barista range . They are an imported range made in China . Made to a price but giving great performance in the coffee shop world . It's not Royal Doulton and not priced as such ! You evidently aren't happy with them and that's fine you are of course able to return them to us for a full no quibble refund and I can assist you with this and will email you . You can have a free collection from your house . It's a real shame you have gone straight to this one star review without contacting us first when we would have immediately sorted a return and refund for you or found any other solution you would like . You'll see from our ( so far !) unblemished reviews we are an extremely diligent company when it comes to customer service and response . We ALWAYS answer the phone ( no robots ) or WhatsApp or email or live chat and could have quickly sorted this out . All of these contact methods and return options were detailed on the delivery note and letter enclosed with your order . I'll email you now Richard and assist with a return and hope you may consider revising this painful review! All best wishes Kate

Rated 5 out of 5 stars

Fantastic service

Fantastic service. ordered and delivered in 24 hrs.
Well packed. A pleasure to buy from.

27 January 2026
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Reply from Coffeecups.co.uk

Thank you for your feedback and for your order! We pack the goods in recycled packaging to try and ensure they arrive in one piece.

Rated 5 out of 5 stars

Fast delivery

Very well packed, fast delivery.

22 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your order and for leaving a review - it's much appreciated

Rated 5 out of 5 stars

Quick telephone response

Quick telephone response
Excellent customer service

28 January 2026
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Reply from Coffeecups.co.uk

Thank you for your review - we love taking calls from customers!

Rated 5 out of 5 stars

Excellent Cups…

Great cups and nice to be able to buy in singles

27 January 2026
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Reply from Coffeecups.co.uk

Thank you for your review and your order! We're delighted that the no minimum order quantity service was useful

Rated 5 out of 5 stars

Ordered with coffee cups multiple…

Ordered with coffee cups multiple times, about to place a large order with them again today which reminded me to leave this review!

Great quality products, came quickly also and getting in contact was very easy. Spoke to Kate on WhatsApp and she then even came to visit my restaurant in person and saw the items ordered in use!

Really impressed overall and love that it’s a fellow family business, will place many more orders in future I’m sure.

9 October 2025
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for all your orders and for your review - it is much appreciated! We're really pleased you have found the Whatsapp service useful

Rated 5 out of 5 stars

Excellent service

Excellent service. Great quality items delivered efficiently with never any breakages!

21 January 2026
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Reply from Coffeecups.co.uk

Thank you for your review and for your order - we will pass your comments on to the team

Rated 5 out of 5 stars

Seasons by porcelite

I love the crockery I bought from you, the colour and the design.
I will be buying more that's for sure.

20 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review and your order! We look forward to being of service when you need some more

Rated 5 out of 5 stars

The items arrived sooner than expected

The items arrived sooner than expected. I had a query about delivery which was dealt with very promptly and efficiently.

19 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your order and your feedback! We're really pleased it arrived quickly

Rated 5 out of 5 stars

Great service

Great service -the order was well packed and delivered on time - love the cups .

19 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review and your order - we will pass your feedback on to the team

Rated 5 out of 5 stars

Excellent experience

Good customer service is essential but the real mark of a company is how they react to errors and rectify them. I have no hesitation in saying that Coffeecups were superb on both counts. Well done!

24 January 2026
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you! We really appreciate your order.

Rated 5 out of 5 stars

This company deserves success

This company deserves success. They offer fine quality products at good prices with a great service...

15 December 2025
Unprompted review
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your review and for your order!

Rated 5 out of 5 stars

Good choice

Couldn't find coffee cups just the right size anywhereelse, but this shop tell you the volume of the cup so easy to select the ones needed, fast delivery and well packed

15 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your order and your review! We're delighted that you found the information on the website useful

Rated 5 out of 5 stars

Ordering glass tankards

I ordered tankards which should have arrived in time for Christmas but due to problems with the carrier they didn't. Kate was responsive on email even outside working hours & consistently helpful & apologetic about the delay which was outside their control. When the tankards arrived they were very heavy & I requested to change them which was organised for me with no fuss or extra cost. Somehow throughout, an incorrect post code was used but the excellent personal customer service more then compensated.

14 January 2026
Coffeecups.co.uk logo

Reply from Coffeecups.co.uk

Thank you for your order and your great feedback. We're really pleased you got what you wanted in the end

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