The Coffee Factory Reviews 255

TrustScore 4.5 out of 5

4.7

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Company details

  1. Coffee machine supplier

Written by the company

Gespecialiseerde dealer van JURA, Rocket, Quick Mill, Brita, Bravilor & Facil. Wij leveren machines, ingrediënten, onderdelen en service. Bezoek onze nieuwe showroom in Dordrecht of bestel eenvoudig en veilig online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
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1-star

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Rated 2 out of 5 stars

Shipping cost for one single ring

Shipping cost for one single ring, that could be shipped in an envelope, were almost 9 euros.

Their excuses are their internal procedures.

Bit sad that they weren't helpful, even after several tries

23 September 2024
Unprompted review
The Coffee Factory logo

Reply from The Coffee Factory

Beste Iron,

Zoals we je via e-mail geprobeerd hebben uit te leggen, zijn we een groothandel en vervoeren we uitsluitend via pakketpost met track & trace en zijn de kosten voor een enveloppe met track & trace hetzelfde. Dat heeft dus niets met interne procedures te maken, maar met bewuste keuzes. Die procedures en keuzes staan uitgelegd op onze website.

Je verzoek om 2 ringen voor de prijs van 1 ring werd keurig beantwoord met onze volumedeal van 5 voor de aanbiedingsprijs.

In je review stel je dat we niet behulpzaam waren, maar je hebt op iedere vraag netjes antwoord gekregen? Dus die lijkt me onterecht.


Vriendelijke groet,

Ron Hagestein

Rated 5 out of 5 stars

Great service

Great service. I like people with passion for their job and customer.
Happy my machine was ready in a coffee break on the house :-)

9 April 2024
Unprompted review
The Coffee Factory logo

Reply from The Coffee Factory

Thank you for your 5-star rating!

Rated 5 out of 5 stars

Excellent service. Gladly recommend them.

Highly accessible, responsive, friendly and knowledgeable service (both pre- and after-sales), economical prices and attractive deals, fast delivery. Being a happy customer, gladly recommending them.

26 September 2022
Unprompted review
The Coffee Factory logo

Reply from The Coffee Factory

You’re too kind! 5 star ratings is what we do our very best for. Everyday! Thank you so much.

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