Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an err... See more
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See what reviewers are saying
I left a review back in 2022 and they removed it. I complained I never received the order and never got the money back. Scammers !!! I hope this guys are a in jail !
Cogniora's marketing and sales processes are borderline corrupt, agreed. Yet 3 months into using their product -which you get to tailor to your own need, low-level dyslexia that's been mine for the la... See more
If I could score less I would. Avoid at all costs. They do not acknowledge your cancellation during the trial period and charge you before the next payment date. Totally misleading and after care i... See more
Company details
Information provided by various external sources
Cogniora nootropics system is expertly formulated for top performers based on your individual requirements. MORE FOCUS | MORE DRIVE | A RELIABLY BETTER YOU.
Contact info
United Kingdom
- cogniora.com
1.6
Bad
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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You think your getting a free sample…
You think your getting a free sample and then they go ahead and take a months cost from you!!!
22 November 2020
Unprompted review
Reply from Cogniora
Hello Charlie,
Thank you for your feedback and we regret any inconvenience this issue had caused.
Looking into your record, you signed up for the 5-day trial promo on the 22nd of October, it also signed you up for a subscription, This information was presented during the checkout flow right before you entered your shipping and billing information. We also sent follow up emails indicating the subscription and how to manage your subscription to cancel it.
We have clarified the process in our response to your email to us. We provided the flow when checking out during sign up. We also have given you an option to help you.
If you have further questions, let us know. You can reply to the email we sent you and we will be glad to address your concerns.
Regards,
Cogniora Team
Initially excited, turned bad experience
Have been interested in trying these kind of supplements for a while now, so thought what’s the worst that could happen? May as well give it a go.
After receiving the free trial, the first day I felt no effect (which I expected as it says the effects built up over time). However on the second day, 45/60 mins after taking the pills, I started feeling nauseous, dizzy and very jittery, like I’d just drunk a few cans of energy drink at once. I was not under the effects of any other supplements etc.(hadn’t even had any caffeine) so became quite scared and panicky, I spent the next hour being physically sick and retching.. had to take the afternoon off work and I became quite fearful as it didn’t improve until another 1-2 hours.
Needless to say I did not take the other three days supply, and this has left me very untrusting of companies like this. Please be wary if you intend on using the product!
21 November 2020
Unprompted review
Reply from Cogniora
Thank you for bringing this to our attention and we sincerely apologise for the experience while taking your stacks.
We are sad this had happened as this is a very rare case. Most of our customers notice the difference and benefits after a few days taking our product.
When signing up, all customers are required to go through the personalisation engine to determine the ingredients suitable for each customer.
We also mentioned in the quiz that customer should consult with their GP especially if they take medication or have conditions and if the customer has an allergic reaction to the ingredients we predetermine appropriate for the customer. This is to make sure there is no adverse effect.
Again, our apologies, rest assured we will take your experience into account.
Regards,
Cogniora Team
Avoid this company like the plague!
Avoid this company like the plague.
They scam you by sending free samples and taking your bank details telling you that you can cancel the subscription within 10 days. You try to cancel and their cancellation link makes you think you’ve cancelled it when you haven’t. Only to be billed later on and then refuse to refund you when they know their website is designed to trick you when you go to cancel the subscription.
20 November 2020
Reply from Cogniora
Hi Max,
We appreciate you taking the time to write us your feedback as this will help us improve our over-all service.
We are sorry if your experience with us was unsatisfactory. Although we understand how you feel, surely this is not a scam.
We could not locate your record so we can review and see where we have missed. We would be glad to assist and provide clarification.
With regards to the charge - When you signed up for a free trial, it enrolled you into a renewing subscription. We indicate the trial period and the start date of the first payment of the resupply. This information was presented during the signup procedure, right before you enter your shipping and billing details. Follow up email with the order indicating the start date of the subscription and the monthly recurring fee.
Once a subscription is cancelled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
Again our apologies if we have not met your expectations.
All the Best!
Cogniora Team
I can definitely tell a small effect on…
I can definitely tell a small effect on my already very effective supplement regimen. Waiting for the 3 months mark and beyond if they truly give me what I need right now.
15 November 2020
Unprompted review
Reply from Cogniora
Hello Henri,
Thank you for writing this feedback and sharing your interest to give our product the chance to show its effects.
We want to give our customers the best so we continously work on improving our product!
All the Best,
Cogniora Team
Was skeptical but now impressed....
I was sceptical but prepared to give them a try, I’ve been pleasantly surprised at the results, I’m concentrating longer, more energy and greater productivity at work. I’m definitely converted!
14 November 2020
Unprompted review
Reply from Cogniora
Hello Becky,
Thank you for sharing your experience with the changes you have observed while taking our product!
The skills you have mentioned are what we have been working to improve especially at these times where we have not completely surpassed the pandemic.
Enjoy productivity and other benefits!
All the Best,
Cogniora Team
5-star experience
I'm usually not keen on reviewing the products I use but Cogniora made me feel like it's worth the time.
Why? Because they actually work. I indeed feel energised and focused. Great deliver times, service, and product! Would definitely recommend it.
14 November 2020
Unprompted review
Reply from Cogniora
Hi Steve,
Thank you for writing this review and we are happy to know that the results are positive!
We are glad that your personalised nootropics helped you gain more energy and focus.
We hope you continue using our product so you can see the maximum effects!
All the Best!
Cogniora Team
AVOID- ITS A SCAM.
Paid postage for 'free sample' on Facebook. The pills were useless. BEWARE THE SMALLPRINT. I was then charged £119 (59 pound recurring payment) over 2 months for 2 boxes of useless pills. Several e mails threatening court action eventually stopped it but still wont get money back.SCAM.
13 November 2020
Unprompted review
Reply from Cogniora
Hello Paul,
We were gutted to see a negative review, and while we understand your concern, this is definitely not a scam.
We've been striving to make the experience as smooth as possible. Just a short explanation - when you signed up for a free trial promotion on the 14th of August 2020. it enrolled you into a renewing subscription, which was mentioned several times throughout the checkout process right before entering your shipping and payment information.
We received an email from you on the 12th of November while your subscription was set up in August. We sent follow up emails about your order indicating the subscription start date and your monthly recurring fee. The ability and method to cancel the subscription at any time are stated on those emails.
We are sorry if the experience did not meet your expectations. We hope you give us the chance to clarify further. Send us an email anytime and we will be happy to provide you with the information you need.
Regards,
Cogniora Team
Reply from Cogniora
Hi Manuel,
Thank you very much for providing us with the information requested.
We are sorry if the experience was not as expected. Rest assured that we will take every opinion into account to improve our overall service.
Let me clarify the subscription as this was your main concern on the email inquiry you have sent.
When you sign up for a free trial, it enrolled you into a renewing subscription. We indicate the trial period and the start date of the first payment of the resupply. The information was presented during the signup procedure, tight before you enter shipping and billing details. Follow up emails with the order indicating the start date of the subscription and the monthly recurring fee.
Once a subscription is cancelled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
If you have further concerns, you can always email us.
Regards,
Cogniora Team
Cancelled subscription - still taking money - SCAM
Product sounded interesting so I, like many others by the looks of other reviews, purchased a free trial. I then noticed that I had been tricked into a subscription so cancelled within the hour of purchasing the trial. I received an email confirming the cancellation the same evening (4th October) but two weeks later, I noticed that £59.76 was still taken from my account. Having contacted Cogniora directly over two weeks ago, I have still heard nothing. I'm now in the process of speaking to the relevant Ombudsman and the Citizens Advice who can hopefully ensure that this scam doesn't continue. I notice that Cogniora do reply to negative comments, mainly blaming the customer for not noticing their trickery, but having noticed, cancelled and to still have had money taken is disgusting. If it was a genuine mistake, you'd have thought that amendments would of been made to their site to avoid this scenario, as over 50% of the reviews state the same issues. The fact that no changes have been made confirms in my mind that this is a scam.
12 November 2020
Unprompted review
Reply from Cogniora
Hi Rob,
We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
Our record shows you have signed up for 2 trial promotions on the 4th of October 2020. One was not completed as the payment did not go through while the other one was processed. You have cancelled the subscription with the pending payment.
These subscriptions have different ingredients so this could not be considered as a duplicate subscription.
We send a follow-up email usually 6 days after the purchase with a reminder of your subscription. Since the subscription remained active, charge commenced after the trial period.
We would love to clarify this further with you. You may reply to our email and we would be glad to explain and provide you with the information you need.
We apologise for any inconvenience this has caused you.
All the Best,
Cogniora Team
ITS A SCAM
A shady company that will take money out of your bank account without you knowing.
Tried their free trial and was charged £58 a while later. Absolutely dispicable business taking money from people during a very vulnerable time.
I’ve tried contacting them but have been ignored. I WANT MY MONEY BACK!!
11 November 2020
Unprompted review
Only thiefs
I never received the free samples despite having paid the shipping costs, they started the subscription without giving me a chance to try the product and they refuse to give me a refund, I am also sure that I will never even receive the first "order" I "paid for".....Don't be stupid like me, forget it!
10 November 2020
Unprompted review
Reply from Cogniora
Hi Luca,
Thank you for taking the time writing this review and we are sorry if your experience was quite unpleasant.
With regards to your free sample, it was delivered and the tracking information was sent to you through email.
For the subscription, since the order was delivered, resupply is charged after trial period. When you signed up for a free trial, it enrolled you into a renewing subscription. We indicate the trial period and the start date of the first payment of the resupply. We sent you the screenshots of the agreement you agreed during the signup procedure.
If you need further explanation about how the subscription works, send us an email and we will be happy to clarify further.
All the Best,
Cogniora Team
I would avoid at all cost
I would avoid at all cost. I have ordered a free sample and paid by paypal for the postage. The package has never arrived and in addition they have taken additional £58 of my paypal account - apparently pre approved payment - which I never agreed to. Wrote an email with no respond. I have raised this with Paypal and cancelled further payments. Low standarts of tricking people in payments for the product that never arrived. Avoid!! Scam!!
Low standards
9 November 2020
Reply from Cogniora
Hello Michal,
We apologize for your experience. We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
We are not able to locate you as a customer. We wanted to check our record and see why you have not received your trial pack and see if we have received your emails.
What we do is we extend the trial period until the customer receives the trial pack and make sure customer tries it for 5 days before we start charging for the resupply.
With regards to subscription. When you signed up for free trial promotion, it enrolled you into a monthly subscription, which is mentioned throughout the free trial checkout process prior to entering any shipping and payment information. We specify that subscription starts in 10 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
Once a subscription is cancelled before the renewal date, the account is closed and no longer charged. If the subscription remains active, we will charge for the resupply.
We value our customers' opinion and we would like to thank you for your feedback.
All the Best,
Cogniora Team
Waiting... and waiting... and waiting. Plus dodgy marketing practices.
I waited 2 months for my second box before they refunded me after lots of emails chasing them (the box never did arrive). I wasn't sure of any benefit from the first box but there's literally no point continuing if the benefits are meant to be accumulative - it would be like starting again each time if it continues to take so long to arrive. Also, they have some very dodgy marketing practices. They offer massive discounts for positive reviews (which may explain the 5 star reviews on here, I dunno). Also, if you want to give them a go, get yourself a discount by simply trying to cancel. Not only does it take about 8 clicks to finally cancel (with them asking if you're sure) but they give you better and better discounts to stay, which frankly is an insult to their regular loyal customers. The more loyal you are the more you pay! I've given them 2 stars simply because I can't say for certain the product doesn't work; I wasn't able to try it long enough to find out. But my advice to Cogniora if they're reading this - if you truly believe in your product, ditch the pushy and dubious marketing techniques and just sell it normally!
5 November 2020
Unprompted review
Reply from Cogniora
Hi Martin,
Thank you so much for writing this review and your inputs. We will use these to further improve our overall service.
We are sorry for the negative experience especially with regards to the delivery of your package.
We were informed by the courier they were resolving the issue so we waited and since we have not received an update anymore, we took responsibility and provided you with the solution you requested.
About the last email, you sent to us, if you need further assistance, email us back as we will be more than happy to help you.
Have a great weekend!
All the Best
Cogniora Team
Wage of money as who knows when they will bother to post them to you
Herbs work but you have to get through two payments before your first order arrives. I’ll be cancelling for this reason. Waiting three weeks and it’s not even dispatched yet. They want to charge me for another month next week!! Not fair, I want a refund and to cancel going forwards.
Products useless if it doesn’t arrive and it’s overpriced anyway.
5 November 2020
Unprompted review
Reply from Cogniora
Hello Stephanie,
Our sincerest apology for the delay in delivery.
As explained in my email there was an issue but this has been rectified now.
We have also sent you the tracking details of your package so you can check the progress of the shipment.
We’re sorry if you have had a less-than-satisfactory experience with us. We hope we could still serve you in the future.
Best regards,
Cogniora Team
Great product!
4 November 2020
Unprompted review
Reply from Cogniora
Hi Marlen,
Thank you for your feedback.
We're very excited to hear about your results. Hoping it will help you #AchieveMore.
All the Best,
Cogniora Team
SCAM
SCAM. I paid postage for a fee trial. Only to then have my account debited for a rolling subscription which I never agreed to. It is lengthy process to then cancel the 'subscription' and they are not willing to issue a refund even thou the pills are yet to be dispatched. SCAM
2 November 2020
Unprompted review
Reply from Cogniora
Hi Luke,
Thank you for your feedback. We are sorry if your experience with us was unpleasant.
A brief explanation about the subscription - When you sign up for a free trial, it enrolled you into a renewing subscription. We indicate the trial period and the start date of the first payment of the resupply. Follow up email with the order indicating the start date of the subscription and the monthly recurring fee.
Information about subscription are mentioned in the following:
i) Throughout the free trial checkout process prior to entering any shipping and payment information.
ii) The thank you page the customer goes through after the purchase is made.
iii) Subsequent email communication prior to the charge (incl. the confirmation email a customer receives straight after the purchase).
Our record shows your issue has been resolved.
Have a wonderful weekend!
All the Best,
Cogniora Team
Important Read!
They offer a "5-day FREE SAMPLE PACK" on facebook, it takes you directly to a survey, there is no mention of subscription all the way through the survey or when inputting your details and they ask for £2.95 postage.
When you go through the paypal transaction to pay them the postage you actually give them permission to take as much money as they like. When they like.
After 2 months when you've forgotten about it all they take £50+ with no warning.
On top of this if you tell paypal it's an unauthorized payment, paypal only looks at their homepage, which you never see as the facebook ad skips their homepage! and then paypal tell you its your fault for not seeing the subscription messages on their homepage.
I’m going to be sending details of this website and their practice to action fraud. Also contacting ombudsman about paypal allowing this to happen.
Call your bank and report that you've fallen for a scam. They should return the money.
Also lost trust in paypal for allowing this to happen!
1 November 2020
Unprompted review
I ordered by mistake a 3 month…
I ordered by mistake a 3 month subscription as the website was a bit misleading. Within 5 minutes i had emailed them saying can i cancel the order. I was replied saying it cannot be cancelled due to it will of started production of my personal tablets. I accepted this.
I am not still waiting 14 days later on this order that was “ supposed “ not to be possible to cancel.
30 October 2020
Unprompted review
Reply from Cogniora
Hi James,
Thank you for writing this feedback and we apologise if the experience was unsatisfactory.
We are very sorry for the delay in the delivery of your package. Normally it takes a few days to manufacture a personalised nootropic box.
We sent you the tracking information of your order and as I can see, the package was delivered on the 30th of October 2020.
Again, thank you for your feedback. We take these types of experiences personally and it’s helpful to hear from customers like you on how we can get better.
Regards,
Cogniora Team
Overpriced - Over packaged - avoid
I have created this account because my experience with these people has been shocking. As many others from what I've read
- they repack the capsules: they put them in single plastic packs (obviously non recyclable) - thats what they mean by "personalised" additionally one of the capsules is disintegrating inside their plastic envelope.
Their web design is craftily arranged to conceal the fact that it is a subscription (highly overpriced, if you spend the £50 + that they are charging in siilar products you can get 6 month's supply)
The charge won't show in your account until it's too late to cancel and then "can't cancel" because it's "personalised" I.e. covered in an insane amount of unnecessary plastic.
This kind of business model is a disgrace and I wish I had read the reviews before commiting.
28 October 2020
Unprompted review
Reply from Cogniora
Hello Cristina,
We were gutted to see a negative review on the product, we totally understand your concern.
A team of multidisciplinary scientists have designed a personalisation engine that adapts certain formulas of nootropics that are made by our partners in the UK. We do not, however, repackage anything ourselves and we are really sorry that you feel this way.
Regarding the capsule, this is the first time this has happened and we have launched a separate investigation with our partners to see what might have caused the disintegration you are referring to. From the look of it, that might have been caused by the humidity.
Our record shows you signed up for the trial pack in July and upgraded to purchasing 3 boxes, we would have been happy to address the issues had they been raised with us earlier. In any case, our record also shows that the main concern has been solved.
We regret if the service you received was unsatisfactory, but thank you for giving us feedback, This will help us continue to improve our overall service.
Regards,
Cogniora Team
Do not bother
The tablets / pods have no effect after a week.
Plus do not fall for their 'free tester' you'll be charged £60 before you know it for a months worth of these worthless pills... that's if you ever receive them.
Rude company and daylight robbery
27 October 2020
Unprompted review
Reply from Cogniora
Hi James,
Thank you for your review and our apologies for less than ideal experience with Cogniora
We were, unfortunately, unable to locate you as our customer using the details provided. We were able to pull up record under your name but the transaction did not complete. We wanted to check you account and see what we could have done differently to improve the service or if we can offer options to resolve your concern.
With regards to the subscription, our free trial promotion is designed for you to test your personalised stack and enrolls you into a renewing subscription with the first payment being after the trial period. Information about subscription was mentioned during the checkout process, right before you entered your shipping and billing details. Follow up emails were sent to with the information of your subscription.
We do not charge without the customer's prior authorization.
We apologise for any trouble this has caused you.
Regards,
Cogniora Team
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