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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coils, noting their excellent craftsmanship, durability, and performance. The delivery service is frequently highlighted for its impressive speed and efficiency, with many people receiving their orders very quickly. Reviewers also appreciate the exceptional customer service, often mentioning the helpfulness and friendly nature of the staff, along with thoughtful touches like personalized messages and careful packaging. However, a few other people also felt that there was some fussiness with refills and other minor issues. Some customers also noted that while the service was prompt and easy to use, a star was deducted because no invoice was included in the parcel, only a delivery note.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the coils as... See more

Quality

Consumers consistently find the quality of products to be excellent. Reviewers frequently praise the coils as... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and quick... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say love the presentation when you get them that aside I have all ways made my own but these from Scott seen so much better so yes you pay a bit more for the coils than buying a spool of... See more

Company replied

Rated 5 out of 5 stars

CBS delivers outstanding service, earning a solid five stars from me. The sparrow rates around three stars, but there's noticeable improvement. Some fussiness with refills and a few other minor issues... See more

Company replied

Rated 5 out of 5 stars

Definitely a five star service from CBS. Probably only rate the sparrow at probably a 3 star. But it’s definitely getting better. A bit fussy just to refill, and other issues. Will definitely keep usi... See more

Company replied

Rated 5 out of 5 stars

I love the 4 core aliens! Ordered on a wednesday afternoon, received on Thursday morning. The attention to detail with the packaging plus the personalised note in the box shows that you are being v... See more

Company replied


Company details

  1. #26 of 130 best companies in Electronic cigarette store

Contact info

4.9

Excellent

TrustScore 5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 4 out of 5 stars

Very prompt and easy to use

Very prompt and easy to use, however, a star deducted as there was no invoice included in the parcel, only a delivery note.

21 February 2026
Coilsbyscott logo

Reply from Coilsbyscott

Hi Candice
Thank you for your order, we appreciate the support : )
An invoice was sent to the email address you provided at the time of your order. Please let us know if you didn't receive this and we can resend it : )

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great customer service and high quality products with great attention to detail. What more could anyone ask for?

10 January 2026
Coilsbyscott logo

Reply from Coilsbyscott

Thank you so much Sean : )

Rated 5 out of 5 stars

CBS delivers outstanding service

CBS delivers outstanding service, earning a solid five stars from me. The sparrow rates around three stars, but there's noticeable improvement. Some fussiness with refills and a few other minor issues exist, but I plan to continue using CBS. The packaging is superb, and the service is impressively fast. A big thank you to everyone involved!

22 January 2026
Unprompted review
Coilsbyscott logo

Reply from Coilsbyscott

Thank you so much Brenda, we really appreciate this : )

Rated 5 out of 5 stars

Excellent service

Excellent service, great packaging and friendly service. On top of all of that a great set of coils.

12 January 2026
Coilsbyscott logo

Reply from Coilsbyscott

Thank you so much : )

Rated 5 out of 5 stars

Great service

Great service, quality product & super fast delivery, highly recommend!!!

23 December 2025
Coilsbyscott logo

Reply from Coilsbyscott

Thank you Tim : )

Rated 5 out of 5 stars

Fantastic

Incredibly fast delivery. Coils are excellent. What’s not to like

28 November 2025
Coilsbyscott logo

Reply from Coilsbyscott

Thank you Jacob : )

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