I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
You should know
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good while it lasted.
It was good while it lasted.
Gave them another chance today buying 2 Steam 20$ gift cards and one of them was faulty, couldnt redeem it in the steam store.. now i gotta wait (dont know how much) to get a answer and solve the issue (if solved)...
I was a usual customer (ive bought many many steam cards) but since they changed the provider of steam cards keys me and my friends(which i was the one who recommended the site) face many issues reedeming keys, they sent faulty or wrong codes and had to contact the customer support, very dissapointed in the direction they headed their steam gift card system.
19 March 2026
Unprompted review
Reply from CoinGate
Dear customer,
Thank you for your loyalty over the years and for taking the time to share your feedback — we're genuinely sorry to hear about the trouble with your recent Steam gift card purchase.
We understand how frustrating this must be, especially as someone who has recommended us to friends. We never want to let our long-term customers down.
We can confirm that your case is currently open and under active investigation with our provider. While most investigations of this nature are resolved within 2–4 business days, we are unable to provide a more specific timeframe at this stage. Rest assured, we are keeping a close eye on the progress and will update you through your support ticket as soon as we have more information.
We appreciate your patience and understanding, and we hope to have this resolved for you as soon as possible.
Refund Scam
I’m never using your platform again and will be leaving 1-star reviews everywhere, including posting on reddit and twitter to warn others.
You accepted funds and then didn’t fulfill the order, saying the system disabled the invoice, only to ask for identity verification afterward for refund. Most users won’t do that for privacy reasons and that's how you basically steal money
17 March 2026
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about your experience and understand how frustrating this situation must feel.
In some cases, additional verification is required before a transaction can be processed further or a refund can be considered. These requirements are part of regulatory obligations that we must follow and are applied in specific circumstances.
We understand that not everyone is comfortable with this process, however without completing the requested steps, we may not be able to proceed.
For privacy and security reasons, we’re unable to discuss case-specific details publicly. If you are willing, we encourage you to continue communication with our support team so we can assist you further.
Thank you for your understanding.
Best regards,
CoinGate team
What I value most in my experience is…
What I value most in my experience is the consistent reliability and trustworthiness demonstrated.
27 February 2026
A very excellent experience
A very excellent experience, quick in preparing orders and issuing purchase invoices. I advise everyone to deal with him.
4 March 2026
Smooth experience
I bought Get Your Guide gift card using Apple pay - the whole process went smoothly and the gift card was delivered instantly.
28 February 2026
Bitrefill was down so I wanted to try…
EDIT: they solved the problem quickly, thank you
Bitrefill was down so I wanted to try Coingate. First experience is a disaster. I bought a gift card for food delivery, I ended up received a gift card for transportation!! What a waste of time, now I have to talk to their support to sort this out! Waiting for a refund
3 March 2026
Unprompted review
Reply from CoinGate
Hi,
We're really sorry to hear your first experience with CoinGate didn't go as expected — that's the last thing we want for any customer, let alone someone trying us for the first time.
We've already reached out to you directly with a resolution. Please check your inbox and don't hesitate to reply — we're committed to making this right.
We hope to restore your trust and give you the experience you deserved from the start.
— The CoinGate Team
Giftcard Scam No Refund
bought a giftcard which then shows processing then failed didt recieve any refund worst service
3 March 2026
Unprompted review
Reply from CoinGate
Hey,
I am sorry that this happened to you.
It would be super helpful if you provide any usable information such as an order number or an email address to help us locate and fix your issue
Confirmed crypto payment held for over a month – no resolution
I am sharing this experience so others are aware of the risks when using crypto payments with CoinGate Gift Cards.
I made a confirmed blockchain payment for order #1658138. The transaction was successfully completed on-chain, and the funds were sent to the payment address generated during CoinGate’s checkout process.
It has now been over one month.
The funds have not been released, the order has not been completed, and no refund has been issued.
CoinGate states that the funds are held by their payment processor (SpectroCoin) and that they have no authority over the review process.
SpectroCoin states that they were unable to process the payment and suggests contacting my wallet provider — despite the blockchain confirming successful transfer to their generated address.
The result is a circular situation where both parties refer responsibility elsewhere, while the confirmed funds remain inaccessible.
After more than a month, no defined resolution timeline has been provided.
I am simply requesting one of two reasonable outcomes:
• Release of the held funds to complete the order; or
• An on-chain refund of the confirmed payment.
I will update this review if and when the issue is properly resolved.
7 January 2026
Unprompted review
Reply from CoinGate
Hi,
It is our policy not to share sensitive information on a public platform like this.
We have provided all the information we are able to in your support ticket.
Kind Regards
One star is to much
One star is to much, more of 0 stars deserved. Our company was rejected from account validation with a reson that even the agent could not share (more that she did not know). Here is agent replay when I asked on the rejection reasons (conversation starts from the end) :
"Hello,
Unfortunately, due to our internal company policies and compliance requirements, I am unable to share specific details regarding the reason for the rejection.
Thank you for your understanding!
Have a nice day,
Irina
Xxxatxxx.xx
Feb 19, 2026, 15:00 GMT+2
Hi,
And what would be the reason?
Best regards,
Irina (CoinGate)
Feb 19, 2026, 14:49 GMT+2
Hello,
Thank you for your application and for your interest in partnering with CoinGate.
After completing an internal review, we regret to inform you that we are unable to proceed with onboarding at this time, in line with our current onboarding criteria and operational capacity.
No further action is required from your side.
We appreciate your understanding.
Kind regards,
Irina
Xxxatxxxx.xx
Feb 19, 2026, 14:10 GMT+2
Hello, can I know whay it was rejected and what document was not approved? There is no way to upload the documents again or to see in the account what is happening with the approval process.
Attachment(s)
RackMultipart20260219-1-xlwk0g.jpg
This email is a service from CoinGate.
18 February 2026
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about your disappointment.
In some cases, we’re unable to proceed with onboarding based on internal risk assessments, compliance criteria, or operational considerations. Due to regulatory and internal policy requirements, we’re not always permitted to disclose the specific reason behind a rejection decision.
We understand that this can feel unclear and frustrating. However, such decisions are made following a thorough internal review and are not related to an individual support agent’s knowledge — our team shares the maximum level of detail they are allowed to provide.
We appreciate you taking the time to apply and wish you success with your business moving forward.
I am not happy your services
I am not happy your services . if u r not going to countinue stop ur services . i am loss lot of money .
19 February 2026
Unprompted review
Reply from CoinGate
Hi,
As we advised in your support ticket, we can not refund codes that have been revealed just because you say they're not working. We need visual evidence. Once you send this, we can investigate.
Waiting for your reply in your support ticket.
Best Regards
Hello Team Greetings!
Hello Team Greetings!
Smooth and hassle free transactions ,fast and secured services.
Keep the good work going!
Thank you
Best wishes happy customer!
18 February 2026
I get what i needed exactly it's great…
I get what i needed exactly it's great experience
18 February 2026
I spend 20$ for a paymant and i didnt…
I spend 20$ for a paymant and i didnt get the gift cars code in my emeil and the money were taken too.So do it a sulution
17 February 2026
Unprompted review
Reply from CoinGate
Hi,
It is always best to contact our support team for issues; we pay them to answer customer emails.
I have the following information about your order
Created At
2026-02-16 23:41:52 UTC
Updated At
2026-02-16 23:42:09 UTC
First Processing At
2026-02-16 23:42:07 UTC
Completed At
2026-02-16 23:42:09 UTC
Completed In
less than a minute
Expires At
2026-08-16 23:42:08 UTC
Estimated Delivery Time
5 minutes and 46 seconds
And that it was Last revealed at: 2026-02-16 23:54:12 UTC about 8 hours ago, so you have accessed it before you created this review...... curious
Code is not working.
14 February 2026
Reply from CoinGate
Hey, I am sorry to hear about your issue.
It would be best for you to contact our support team directly. They are experts at dealing with this type of thing.
Just a heads up, they will need a single screenshot or a video that includes the following information to help resolve the issue:
The entire screen to confirm the context.
The error message you're encountering.
The code that you're having issues with.
The URL where the error is occurring.
The date and time, which should be visible on your PC screen.
The region setting of your account.
Your IP address
It's important that all this information is visible within one screenshot. If you're unable to capture all details in one image, please send us a video instead. Avoid submitting separate screenshots or cropped images, as they may not provide all the necessary information for troubleshooting.
I used this platform several times and…
I used this platform several times and all the time it provided good services. Appreciated for the service quality
21 January 2026
Just avoid the headache
Just avoid the headache. Integration doesn't work half the time, they freeze your funds the other half of the time, and their support doesn't even know what they're doing. Even after jumping through hoops for weeks and getting things going, they always manage to find reasons to deactivate you. We sell web services and based out of Canada so nothing out of the ordinary but for some reason they like to reject paperwork 6 months after they (finally) accepted it. These are government issued documents so nothing we can even change about them.
10 January 2026
Unprompted review
Reply from CoinGate
Hello,
We’re genuinely sorry to read about your experience. It’s never our intention to create frustration.
Account reviews can be reopened if regulatory requirements change, documents expire, or additional clarification is required during ongoing monitoring. As a regulated payment provider, we’re obligated to periodically reassess business profiles — even after initial approval.
This is not related to the country of registration, and government-issued documents can still require updates if they no longer meet current compliance standards (for example, due to validity periods or updated policy requirements).
We truly appreciate the feedback, even when it’s critical — it helps us improve.
Reply from CoinGate
Hi, I am super sorry to hear about this issue you are facing.
It would be super helpful if you could write to our support team. They will be more than happy to help you; it's kinda what we trained them to do.
Kind Regards
Exllant 2026
8 February 2026
New world order, professionally ran!!
We ran into some teething problems, but the way the help desk ran with the problem, was 110%
It was so good I've been telling my friends about it!!
5 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.