When I purchased from Coinmama a few years ago, everything went fine. Having not used their services since then, I recently tried to close my account. Because I was unable to close my account per thei... See more
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I made two USDC purchases less than 2 hours apart using the same method (Google Pay). • 70 ILS → ~16.5 USDC • 32 ILS → ~2 USDC That’s an insane fee difference, effectively 80–100% fees on... See more
Company replied
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. Al... See more
Company replied
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Services
- Currency exchange service
- Financial advisor
- Non-bank financial service
Written by the company
Coinmama makes buying digital assets simple, smooth and secure from anywhere in the world. You can easily buy and sell cryptocurrencies with a host of convenient payment methods. Choose from a hand-selected range of top digital assets. Getting set up takes just a few minutes. The Coinmama Wallet offers one of the best self-custody solutions in the industry. Buy, sell, and securely store your crypto all in one easy-to-use app. Instant Bitcoin and Ethereum transactions. Easy setup. Bulletproof security. Coinmama's goal is to make things easy for our customers but, if you get stuck, Coinmama has the friendliest customer support team in the industry standing by 24/7. Crypto doesn’t need to be cryptic, which is why Coinmama has built a beginner-friendly platform, trusted by millions of loyal customers, that has stood the test of time.
Contact info
42 Pearse St., Dublin D02 YX88, Dublin, Ireland
- support@coinmama.com
- coinmama.com
3.4
Average
878 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go elsewhere, this site is awful.
If you want high fees, EXTREMELY slow processing, multiple verifications (including photo ID, picture with photo ID, and photo with credit card) and still no bitcoins then this is absolutely the place that you should attempt to purchase your bitcoins. Just go to Venmo or CashApp for instant service and zero harassment. They didn’t offer a zero or negative star so I was forced to leave one star. Awful awful awful.
I don’t wish to put my full name on a review but will certainly give your company an order number so you can locate it. Also, your company does not answer back within an hour on a consistent basis. If you insist on telling lies I’ll be more then happy to initiate a new website called Coinmama-is-a-scam.com to prove to the public that you do not answer emails within an hour. I have the complete email chain where your company has dragged their knuckles on this. The transaction is BBT139446319. Are you telling me that you have so many complaints that you can’t figure out which one it is with a first name and last initial? I do see that on TrustPilot you regularly have negative reviews removed. In fact you have submitted for 73 reviews to be removed in the last 12 months and 67 reviews were removed. Beware of using this company, dig deeper before using them.
16 May 2023
Unprompted review
Reply from Coinmama
Hello there Chris,
We are really sorry to hear you've had a negative experience with us.
If you reach out to us via support@coinmama.com, we respond to queries within 1 hour.
We often get false reviews which are correctly removed by the amaizng team here at Trustpilot who spend time verifying reviews and removing those which should not be there as they are fraudulent.
Thanks for sharing the order number, from that I can see that we are waiting for the payment team to review your recent document. I am very sorry you are facing this delay!
The moment team team completes the review, the order will resume as normal!
- The Coinmama Team
I absolutely recommend it
Coinmama.com is my first experience with crypto exchange. And I can absolutely recommend it. Conor from the support centre was very fast and friendly with answering all my questions.
18 May 2023
Unprompted review
Reply from Coinmama
Hi Irina,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
One of our priorities here is to protect and help educate our amazing customers. As you know, there is potential for scams. The best we can do is take every necessary step to prevent this from happening.
Have a great day
- The Coinmama Team
Reliable and fast however fees are…
Reliable and fast however fees are expensive with credit card.
11 May 2023
Unprompted review
Reply from Coinmama
Hey Gessie!
Thanks for the warm words!
Coinmama does provide a fast & easy way to buy your coins safely & securely! We are very happy you agree. Please be sure to check out Bank Transfers to avoid the 4.99% Card processing fee.
Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!
Have a wonderful weekend!
- The Coinmama Team
I love using Coinmama it is very easy…
I love using Coinmama it is very easy to use. It’s fast and very safe to use . It’s the only place I buy cryptocurrency very satified
12 May 2023
Unprompted review
Reply from Coinmama
Hello there,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
The prompt emails love it
12 May 2023
Reply from Coinmama
Hello Denveron.
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. Secuirty is also our a main priority here & we are glad you agree!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
Reply from Coinmama
Hey Rafael,
We really appreciate you taking the time to write some positive feedback!
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Amazing and friendly service 👏 👌
3 May 2023
Unprompted review
Reply from Coinmama
Hello Federico,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Great Service.
Great service.
Had an issue with a payment and the people helped me out. Did a wonderful job.
2 May 2023
Unprompted review
Reply from Coinmama
Hi Anthony!
Thanks for the 4 stars, but we hope to bump it to 5 stars soon!
Please contact support@coinmama.com if you are looking for any information about your Coinmama account or crypto in general! We are glad to her your payment issue was resolved and you got your coins!
We look forward to hearing from you & solving any issues you may have going forward!
- The Coinmama Team
Great support from technical team
21 April 2023
Unprompted review
Reply from Coinmama
Hey Reuben,
We really appreciate you taking the time to write some positive feedback!
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Great overall experience
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. All countries supported. Simply KYC proccess. Just get it done here.
29 April 2023
Unprompted review
Reply from Coinmama
Hey Adrianko
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
My service experience with Coinmama
I highly appreciated the customer service Carl provided. That was the stand out for me. The reason I am giving four stars is because of Carl and his skill in keeping me calm in the situation.
I did not like how the verification was done. The should not have approved the transaction and then delay it to do a verification. That didn’t feel good to me.
There needs to be better customer communication in terms of a human online chat or a way to call on the phone. As good as Carl is with his customer service, emailing back and forth is frustrating and time consuming.
Please ensure that your website in user friendly and fully functional because I was being asked for documents and the options were not available for me to provide them at one point.
11 April 2023
Unprompted review
Reply from Coinmama
Hey there!
Thank you for leaving us a review, we truly appreciate you taking the time!
Our Customer service team is second to none because we understand that your time is valuable. Once we hear about any issues, we immediately take it on board and start to resolve the situation, providing transparency throughout to ensure your mind is at ease!
We do however have a Crypto wallet that allows users to store, send and receive their coins in a completely decentralized wallet available on your IOS or Android device - Please search Coinmama on the app store to enjoy the security of a Coinmama wallet at your fingertips.
You are correct, we never hold your funds, the moment we get the funds in our bank, we go ahead and send the coins to your wallet as per your request! Depending on the payment method, your coins can arrive within 1 hour - 3 business days for Wire orders.
We would like to thank you again for writing such as kind review & we truly hope to see you back with us to continue your Coinmama journey ASAP!
Wishing you a wonderful day,
- The Coinmama Team
I love coinmana and l always buy…
I love coinmana and l always buy Bitcoin and great received my coins.
Great service
29 April 2023
Unprompted review
Reply from Coinmama
Hey there Faral!
We are glad you had a positive experience with Coinmama.
We know our customers deserve clarity and efficiency when making Crypto purchases & this is what we provide! We are ready to help out with any issue that may occur.
We really hope to see you back soon!
- The Coinmama Team
It was my first experience and it's good…
It was my first experience and it's still coinmama and I think it's good and I hope it will continue
26 April 2023
Reply from Coinmama
Hi Ammar
Thanks for the 5 stars!
We have sent you an email asking for more information about the help you recieevd while creating this account, please know Coinmama does not provide a broker / account manager servcie and using one breaches our terms of service,
We look forward to hearing back from you!
- The Coinmama Team
The reason I give my trust to Coinmama…
The reason I give my trust to Coinmama is the utmost support and fast response you receive.
5/5 service from Conor & the Team!
24 April 2023
Unprompted review
Reply from Coinmama
Hey Thomas!
Thank you for leaving us a fantastic review, we truly appreciate you taking the time!
Our Customer service team is second to none because we understand that your time is valuable. Once we hear about any issues, we immediately take it on board and start to resolve the situation, providing transparency throughout to ensure your mind is at ease!
We would like to thank you again for writing such as kind review & we truly hope to see you back with us to continue your Coinmama journey ASAP!
Wishing you a wonderful day,
- The Coinmama Team
Excellent.Excellent.Excellent.Excellent.
23 April 2023
Unprompted review
Reply from Coinmama
Hello Federico,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Great Coinmama!
To have a problem give me a possibility to confirm my experience.
Fast and "face to face" solution!
Attentive and competent service..
Great Coinmama!
17 April 2023
Unprompted review
Reply from Coinmama
Hey Laureat!
We are thrilled you enjoyed your Coinmama experience!
Our customer service is what separates Coinmama from the crowd and are are proud to uphold that reputation! If you ever have any questions, our Happiness Heroes are here to help :)
We hope to see you back with us very soon to continue your Crypto Journey! Thanks again for the kind review.
- The Coinmama Team
The Customer Service I got was…
The Customer Service I got was excellent, they helped me quick and nice
20 April 2023
Unprompted review
Reply from Coinmama
Hello Arnaldo,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Reply from Coinmama
Hey Kendra!
Thanks for the warm words!
Coinmama does provide a fast & easy way to buy your coins safely & securly! We are very happy you agree :)
Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!
Have a wonderful weekend!
- The Coinmama Team
Best Customer Support Team
Been using Coinmama since 2017, possibly the best customer support team that I have experienced.
20 April 2023
Unprompted review
Reply from Coinmama
Hi there,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
One of our priorities here is to protect and help educate our amazing customers. As you know, there is potential for scams. The best we can do is take every necessary step to prevent this from happening.
Have a great day
- The Coinmama Team
I have experienced their generosity and…
I have experienced their generosity and how they are quick to assist in any way they can.
12 April 2023
Unprompted review
Reply from Coinmama
Hello Dahlia.
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. Secuirty is also our a main priority here & we are glad you agree!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
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