COINPAYMENTS- PAYMENT PROCESSOR Reviews 1,085

I received a response within five minutes of sending my initial email, and the entire exchange took no more than 15 minutes. Within three hours, my cryptocurrency was successfully restored to my wallet. The customer support representative I interacted with was exceptionally helpful and courteous, taking the time to explain what had gone wrong and how I could avoid the issue in the future. This was truly one of the best customer support experiences I've ever had.

Great Service. Really good help desk

Great app great support
Great UI !

The recovery price of the funds was higher than the funds recovered. In my case it was not profitable to make the recovery.

They were friendly and quick to give me the answers I was looking for

Thank you

Im using it for 10 years and im not changing it!

The customer service attitude is very good and helped us solve the problems encountered in the payment interface connection. Thank you

To respond my email and the payments, they are so trustable and fast really appreciate the team , thank you so much again

Cool thing is the possibility to pay with a lot of coins, but as a lot of the comments here, I also got scammed by them.

Got a mail from them "You have a refund of 0.00074000 BTC available for transaction CPJF5..."
ok, took the refund (that's roughly 70€ atm), but they only send 0.00054 BTC. Thats a 20€ difference.

Opening a support ticket only resulted in them trying to trick me into believing that those 20€ are "miner fees for the blockchain network". After looking onto the transaction I can see that the actual miner fee is a tenth of that 0.00002 BTC (roughly 2€).
Nowhere in the refund mail or on the refund page was anything mentioned from a fee they charge.

So I reordered and the purchase now cost me 90€ instead of 70€ because of them, so I guess in future I'd stick with fiat, when I see their name as payment company and I'd advise you to do the same.

I paid 70.62 USDT via CoinPayments for a VPN service. The payment was confirmed on the blockchain, but CoinPayments marked the invoice as expired and canceled the transaction.
They offered a refund, but only via ERC20 — which would cost over $50 in gas fees. I asked them to either forward the funds to the merchant (X-VPN) or refund via a cheaper network like TRC20, but both requests were denied.
Interestingly, when I made the payment, I only paid ~$0.80 in gas fees. But now, getting my money back costs more than 70% of the original amount. This is because CoinPayments uses a much more expensive method for refunds and doesn’t allow any flexibility.
The merchant also refused to help and told me to get the money back from CoinPayments.
So now I’m stuck: my funds are with CoinPayments, but recovering them would cost nearly the same as what I paid. Their system punishes users for small delays and offers no reasonable solution. Very disappointing.

Their support hasn't provided any response to my question, they only sent scripts, promised to get back to me asap and then simply closed the ticket. Unbelievable unprofessionalism!

Scammers they charge soo much fees worse platform ever

Great assistance. No delay in responding to clients!

good company we are enjoying from there services

They took $23 off me through Bitcoin as payment for an itunes gift card. Jour-cards.com and coinpayments.net are thieves, they said they cant even question the merchant about my order.
Payment ID: CPJE6KWDKS5MQ2K8DBDVEOUIYX
Payment Address: 33y3N3U6HhNvHHWtisW3AGTxUj15Z4KZHv
Transaction Status: Complete
Amount Expected: 0.00023000 BTC
Amount Received: 0.00023000 BTC
Time Completed: May 16, 2025 5:25:01pm

I hope one day you get caught

Thanks good support

I recently attempted to purchase BTC, which I have done before successfully through them but now they have a new platform that I was encouraged to sign up to with "improved service." You can continue to use their "legacy" platform until they revoke their old platform. I thought I'd sign up and I did, and validated my personal information and id successfully. I then attempted to transfer my old account to the new but was surprised to find out that it would cost me $14 US to do so for fees. Hang on ... this is from their old system to the new ... I shouldn't have to pay. So I opened a ticket and was told ... yeah but you have to pay. Ok so I thought I'd use the old system again to make my purchase of BTC. I need to pay a provider every 2 yrs that prefers and provides a discount if you use bitcoin. Well ... I had to verify the old account again to tighten up security. I used the same documents as the new account but it fails. I opened up a ticket and several people dutifully attempted to help but still no luck. I suspect it is because I initially opened up the account using an email that I no longer use. I have updated the account info to use the new, serveral months ago but I suspect it is referencing the old. No one has actually told me this, it is just my suspicion. This morning I received this...

Dear Account Holder,

We are writing to inform you that, following a recent review of your account, we have decided to discontinue our services to you. In accordance with the terms of our User Agreement, your account will be closed.

Your account will be permanently deactivated on 02 June 2025, seven days from the date of this notice. Until the termination date, you will retain full access to your account. During this period, we recommend that you transfer any remaining balance to an external wallet, download all necessary invoices and statements, and remove any Coin settings and integrations to prevent future issues.

Please be aware that any further use of the CoinPayments platform by you, your company, or any affiliated entities may be prohibited after the termination date. For any account-related inquiries following this date, please contact our support or legal teams by replying to this ticket or via *email address disallowed* Thank you for your attention to this matter.

Sincerely,
PaidInSatoshi Inc

Well that told me. So I lose about $50 Cdn which I had sitting in BTC there. I can't transfer it because I can't verify it. This company is someone to stay away from unless you want to

Ticket 823723