Coins.game Reviews 232

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. Customers frequently report problems with payments, particularly regarding difficulties with withdrawals or account closures, which customers sometimes perceived as unfair, especially after winning larger amounts, citing reasons like verification issues or rule breaches. Some people were satisfied with the website's ease of use, the variety of games, and the smooth experience on mobile devices. However, other customers found the interface mediocre and noted that some customers felt that certain games were unfair or impossible to complete. Reviewers also mentioned issues with the product, such as unplayable bonus spins and a lack of transparency regarding RTP.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues when... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its ease of navigation,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful and... See more

User experience

People report ambiguous experiences with the user experience. Some customers praise the platform's smooth... See more

Product

Customers had ambiguous experiences with the product. While many reviewers enjoyed the wide variety of games... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good platform, easy to use and great variety of games. Unfortunately, after winning a decent amount with just a few bets, my withdrawal was blocked due to a KYC check that seemed designed to fa... See more

Company replied

Rated 2 out of 5 stars

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any... See more

Company replied

Rated 2 out of 5 stars

Because I had it up to 500 USD and they would not verify my identity they said it takes 48 hours will after the 48 they wanted me to redo my verification

Company replied

Rated 2 out of 5 stars

I had winnings and tried to withdraw them. At that moment, I received a message that advanced verification was required. However, there were no instructions anywhere in the p... See more

Company replied


Company details


Contact info

  • Hamchako, Mutsamudu, Autonomous Island of Anjouan, Comoros

  • coins.game

2.2

Poor

TrustScore 2 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

stay away from this scam casino i typed…

stay away from this scam casino i typed in a wrong address for a withdrawal and they supposedly sent it to a 6 digit xrp address. This site is a joke aviod at all cost. they wont crdit or refund me since they "sent it to the address i entered" there is no transaction ID even place is a joke.

Update took a while until I was able to contact someone who could somewhat help. This person didn’t seem to want to fix the root issue to this problem instead gave me a bonus for about the amount of my withdrawal so I say I did get my wd (somewhat)

This is an update on the response from coins.game.
My withdrawal that I requested was completed as an internal transaction. Meaning there was no wallet address hence still unable to provide me with a transaction ID to this day. Instead of Acknowledging the mistake and informing back end to deal with this issue so that it don’t happen again to someone else and possibly even rewarding me for this bug I found. I was dealt with like an incompetent fool. The only reason why I raised my rating from 1 star to 3 is because I did get my funds credited back to me in the form of a bonus code. But unfortunately coins.game claimed the validity of my review was baseless so I verified my review and since I’m back here again and wasted more of my time I and going to have to lower my rating for this site again back to 1 star.

13 September 2023
Coins.game logo

Reply from Coins.game

Hello, Levon

Thank you for sharing your experience with us. We understand your frustration regarding the withdrawal issue. You should always double-check the accuracy of the withdrawal address to ensure a smooth process.

Regarding the bonus, we appreciate your loyalty as our member, and it was our way of expressing gratitude. However, we want to clarify that it was not intended as compensation for the mistake you made in your wallet address.

If you have any further questions or concerns, please don't hesitate to contact your personal assistant at coins.game.

Best regards,
Alice

Rated 1 out of 5 stars

WATCH OUT SCAMER!!

WATCH OUT SCAMER!!
They deny my withdrawal first, then suddenly block my account without notification. When I asked, they threw out a few rules and said I had violated them. When I asked for proof, they were speechless. Just spam those rules.

13 September 2023
Coins.game logo

Reply from Coins.game

Hello.

During our review, we were unable to find an account under your name.
We would appreciate it if you would contact us directly at public@coins.game with your account ID so that we can discuss how best to resolve your concerns.

Rated 1 out of 5 stars

If you win - they deny your withdrawal, SCAM

If you win and are actually in profit on their site, they'll deny your withdrawal, cite nebulous anti-consumer "bonus-abuse" paragraphs (which means for them, they aren't getting money out of you) and set all your balances to 0. This is scam. Gambling only makes sense, if you are allowed to win. They take your money everytime no problem. Their site is also very buggy and programmed likely by some deaf blind man. AVOID!
/Edit/ The best proof that all I said is 100% true is the telling reply of the coins team below.

31 July 2023
Unprompted review
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Reply from Coins.game

Hello Konrad,

We appreciate your comment and would like to emphasize that our primary objective is to ensure a fair and enjoyable experience for all our members. As stated in our Terms and Conditions, we strictly prohibit any form of bonus abuse including using additional tools and software to collect bonuses.

If you have any further questions or concerns regarding this matter, please do not hesitate to contact us via email at support@coins.game

Best regards,
Alice

Rated 1 out of 5 stars

Highly disappointed with this site…

Highly disappointed with this site after being level 6 & the technical issues that came from an external source they want to claim now that it was notified that there policy for a minimum was changed during that time too, from 001 to .0005 btc my I have picture proof they were being misleading & didn't offer policy changes upfront as they did for the external issue.

25 July 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello Jennifer,
Thanks for taking the time to share your feedback with us. We understand that you were not happy with your experience, and we want to make it right. Please reach out to us at support@coins.game so we can discuss how we can best address your concerns.

Kind regards,
Alice

Rated 1 out of 5 stars

FOUND IT!! ALL US DEFI GAMBLERS SHOULD BE HERE!!

###READ READ READ#
OK NOW IT HAS JUST GOTTEN DOWN RIGHT INSULTING!!!! So my review was going to get taken down if i didnt provide more information.... WHERE IS MY INFORMATION???? LET ME SEE THE SOURCE CODE OF EVERY LINE AS IT WAS THAT DAY I WON AND YOU CLAIMED IT WAS A BUG?!?!?!?! TOOK MY DEPOSIT, WIPED THE BALANCE AND TOLD ME BASICALLY TO GET BENT??!?! COINS GAME,, YOU KNOW EXACTLY WHAT YOU DID,,, I WON BIG,,, YOU STAHKED,, I GOT 100% ID KYC VERIFIED SO INSTEAD OF SAYING THAT YOU ARE CHEATING US AND ITS NOT ACTUALLY FAIR CUZ U CHOOSE WHEN AND IF ANY AT ALL GETS PAID AND WILL WIPE A BALANCE THAT WAS ATTAINED THRU A GAME YOU OFFERED AND STILL DO!!!!! SO EVERY TIME A PLAYER LOOSES ON THAT GAME,, WE GET TO SAY GIVE ALL THE MONEY BACK BECAUSE THE BUG MADE ME LOOSE!!!!! THE ONLY WAY IT CAN BE FAIR!?!?!? IDC,, WHAT YOU DID WAS THEFT.. SIMPLE AND PLAIN,,, IT IS ON YOU IF YOU OFFERED A GAME WITH CODING PROBLEMS,,, IF A RACE CAR DRIVER GO OUT THERE AND TRIES TO RACE WITH NO BRAKES,, WHOS FAULT IS THAT!?!?!?!? DOES HE GET TO AUTOMATICALLY WIN, CUZ U GUY TOOK MY DEPOSIT THAT DAY ALSO THAT IS COMPLETELY INDEPENDENT OF YOUR MAGIC FRAUD BUG YOU CONJUR WHEN EVER THERE IS A LARGE WIN IM SURE,, OR EVEN JUST ONCE,, U COULD HAVE OFFERED SONE KIND OF CONSIDERATION FOR THAT,, AFTERALLTHINK ABOUT WHAT THE CUSTOMERS ARE ACTUALLY USING YOUR SERVICE FOR,,, THAT THRILL OF THE WIN,, ALWAYS SUPER SUPER RARE,, AND I GOT TO LIVE IN THAT EUPHIRIA OF A ONCE IN A LIFETIME WIN FOR 30 MINUTES,,,,, IMAGINE ALL THE HOPE, ALL THE PAIN,,, ALL THE BROKENESS OF MY LIFE,, MY KIDS,MY FAMILY,, ALL DREAMING OF YOUR SITE PROVIDED THIS OPPORTUNITY TO WIN THIS AND NOW MY LIFE WOULD BE LESS HOPING I WOULD DIE SOONER AND I GET A CHANCE TO LIVE BECAUSE OMG I WONNNNN,,, I CALLED MY DIEING FATHER, I CALLED MY EX WIFE WHO IF I COULD HAVE SAVED THE HOUSE WOULD HAVE COME BACK, YEA WE ARE TALKING SOME BIG THINGS HERE, AND BEFORE U GIVE ME SONE STUPID LECTURE, I ALREADY KNOW ITS MY FAULT,,, BUT THE REASON I POUR MONEY INTO YOUR GAMES IS BECAUSE YOU SELL ME THAT EVER SLIM CHANCE THAT SOMETHING LIKE THAT COUKD HAPPEN!!??! AND IT DID,,,,, AND YOU JUST ACTED LIKE IT WAS NOTHING,,,, YOU KNOW WHAT YOU ARE SELLING,, ITS NOT THE GAMES , ITS THE DREAM, AND THAT HOW U MARKET IT,,,, WELL YOU ARE SELLING AN EXTREMELY DESIRED AND POWERFUL SERVICE WOTH THAT DREAM,,,, BUT YOU ARENT ACTUALLY DOING ARE YOU??? NO YOU ARE CRUEL TERRIBLE SCAM ARTISTS THAT TAKE NO RESPONSIBILITY OF YOUR QUALUTY CONTROL AND I MEAN FRIGGEN ACTUALLY YOU A HOLES RAN A DAMN PROFIT ON ME THAT DAY BY NOT GIVING ME DEPOSIT EVEN,,, GOD DANG,,, JUST GOD DANG IT,,,, YOU HAVE NO CLUE WHAT IT FELT LIKE AND ALL THE HOPE RUSHING,,,,....... WAIT HOLD ON... YES YES YES YOU ABSOLUTELY DO BECAUSE YOU EXPLOIT THAT INSANELY GREAT DREAM OF WINNING TO PROMOTE YOUR PRODUCT,,, SO YOU KNOW EXACTLY THE HOPHEFELT FROM ACTUALLY GETTING WHAT YOU OFFERED,,, THEN FELT THE REST OF MY SOUL DIE AS YOU SLAMMED ME FROM HEIGHTS THAT WAS UNATTAINABLE AND OUT A REACH TO MAKE ME SUFFERED 10000SOF TIMES MORE PAIN,,, U THINK IM OVER DOING THIS,,, WELL YOU BETTER NEVER EVER ON YOUR TELEGRAM OR ANY OTHER ADS PROMOTE IN EXCHANGE FOR CUSTOMERS MONEY YOU ARE PROVIDING THIS INCREDIBLE CHANCE,,, BECAUSE ALL YOU HAVE IS THAT TO SELL THATS ALL YOU ARE , SO IF YOU SAY IM OVER HYPEING THAT HOPE, THEN YOU GUYS ARE SAYING YOU HAVE NO ACTUAL PRODUCT,,, IT ACTUALLY SCREWED MY LIFE UP EVEN MORE BECAUSE MY IDIOT BUTT, HAD ALREADY RECEIVED A PAYOUT FROM YOUR SITEAND FIGURED YOU WERE LEGIT, SO AS I AM FRANTICALLY WITH TEARS OF JOY CRYING TO MY DAUGHTER THAT DADDY IS GONNA BE ABLE TO MAKE EVERYTHIBG OK AGAIN AND BRING MOMMY BACKBECAUSE OF THIS LEGIT SITEI WAS SURE WAS NO SCAM, WHY WOUKD i, why during that 30 MINS WOUKDNT I LET MY EMOTIONS GO TO THAT LEVEL,, OHHHHH WAIT I WAS SPOSED TO HIRE A COMPUTER PROGRAMMER TO ASK YOU FOR THE SOURCE CODE OF THE GAME AND LET HIM DO A WEEKS WORTH OF ANALYZING FIRST RIGHT I UPDATE::::AVOID AVOID AVOID!!!! they will payout as long as it is a small amount, I won a large amount, AM 100% Kyc, and they decided to just say they had a "BUG" in the game and refused to pay me and TOOK MY INITIAL DEPOSIT AFTER WIPING MY BALANCE,,,,, DONT NOT PLAY HERE,,,, THEY NEED TO BE GONE OFF THE INTERNET COMPLETELY,,, THESE ARE THE TYPE OF SITES THAT JUST NEEDED BOYCOTTED AND BANNED,,,,

4 July 2023
Unprompted review
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Reply from Coins.game

Dear Joshua,

We had no intention of insulting you and I am sorry that you feel that way. Requesting more information about your account is necessary to identify the matter of your complaint.

There was a technical glitch on the part of the game provider, which resulted in an inaccurate crediting of winnings.

We understand that technical glitches can be frustrating, especially when they affect a potential account balance. We sincerely apologize for any stress this may have caused you. Our team is working diligently with the game provider and has resolved the issue promptly.

Please note that according to our Terms of Service if a member becomes aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to Coins.Game.

Wish you all the best
Alice

Rated 5 out of 5 stars

The most integrity and trustworthiness of any casino I've played at, and I've played at a huge number of them.

All these negative reviews are total nonsense, There's no scam about it. It's in fact The best casino I've ever played at online, and whoever it is the people here are saying about scanning, I don't believe it for a second,are you sure you're not from a different casino trying to damage reputation? Maybe you're just bitter and angry because you didn't win. Coins Game Casino has the Most integrity and most trustworthy of any casino I've ever played at online You would be wise to bet here and you would be safe to bet here. You can withdraw more than one a day, which is unlike most casinos and they're not going to F you around When you ask for a withdrawa. You well always get paid unless you're trying to collect multiple bonuses and make more than one account, because then your abusing the casino and you can cry foul all you want to but you should follow the rules if you expect the casino to follow them. Best casino of all time.

2 July 2023
Unprompted review
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Reply from Coins.game

Hi
Thank you so much for your kind words and appreciation! We're thrilled to hear that you found value in our product. We are committed to continuously improving and providing the best experience possible. Your support means a lot to us, and we wish you great success in your game at coins.game. If there's anything else we can assist you with, please don't hesitate to let us know.

Kindly,
Alice

Rated 1 out of 5 stars

Scam site

Scam site, stay clear. Will find any reason to illegally retain your funds. Not backed up by any commission (red flag), Change their countries allowed reguarly (red flag), change their t&cs without warning or informing (red flag)

2 May 2023
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Reply from Coins.game

Hello,

Thank you for taking the time and sharing your opinion about red flags in the gambling industry. Since this comment is anonymous, we cannot locate your account. If you have any issues or concerns about coins.game, please contact us via email public@coins.game with the details of your account with us and situation. We will be glad to help.

Wishing you all the best

Alice

Rated 1 out of 5 stars

Seems all casinos are scams

Seems all casinos are scams . Haven't seen 1 with good reviews

21 April 2023
Unprompted review
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Reply from Coins.game

Hello, Cami
Thanks for sharing your thoughts about all casinos. Could you please provide more information about your experience with Coins.game?

Regards,
Alice

Rated 1 out of 5 stars

I cannot recommend the offer with 300%…

I cannot recommend the offer with 300% bonus but if u pay in 100 u need unlock first with -RTP the jet I got bad experience here by luck I lost just 1 bch and sone xrp but if I read now someone cannot wirhdraw his 4.000€ win I remember I cannot withdraw yesterday just 40€ , just 30€ was possible all other rejected I blocked my account successfully I’m sorry for all who got scammed here

Don’t lie my account was : hawii1991

1 April 2023
Unprompted review
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Reply from Coins.game

Hello,
Unfortunatelly we were not able to locate your account with hawii1991 nick name and comment on your withdrawal issue.

Regarding the 300% bonus, we are sorry that you are unhappy with our Welcome bonus. At the same time I would like to pay your attention to the other bonuses available at coins.game, such as Daily, Weekly, Monthly bonuses and many others which have 0 wagering requirements.

As for the rumors about someone else's experience with the withdrawal, we do not comment on rumors. If your question is based on a genuine experience, please provide us with the details of the account and we will be happy to help with any request.

Regards,
Alice

Rated 5 out of 5 stars

All time absolute favorite

All time absolute favorite, and in my own experience the best online casino I’ve ever played! Never once had a single issue with this online casino. Even when it comes time to cash out I’ve never had a issue receiving the money. If I could rate this online casino it would be 11/10.

9 March 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello Riley,
Thank you for your fantastic review! We're thrilled to hear that you consider us as your favorite online casino and rate us 11/10. We take pride in providing a seamless and enjoyable experience for our customers, and we're delighted that we've been able to meet your expectations.

Rated 5 out of 5 stars

I was surprised about the bad comments…

I was surprised about the bad comments since never experienced any troubles with coins game. I like it here they have a big choice of games, nice bonuses without skyrocketing wagering requirements, and a fast payout. Verification was fast and easy.

6 March 2023
Unprompted review
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Reply from Coins.game

Dear Tatiana,
Thank you so much for sharing your experience with us. Thank you for your support and we wish you luck always.

Kind regards,
Stacy

Rated 5 out of 5 stars

This casino is the bomb!!

This casino is the bomb!!! Just switched over from bcgames , great games and easy level transfer. Fast payouts, no hassle deposits....great game

5 March 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thanks for your feedback. We are pleased that you liked our site.

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast payouts. Everyone leaving the comments about them not paying out should probably read the terms and conditions before making deposits. I transfered my level from b.c game and haven't had any problems with my withdrawals.

2 March 2023
Unprompted review
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Reply from Coins.game

Benjamin, Thank you so much for sharing your experience with coins.game. It's great to see you enjoying your time with us.

Alice

Rated 1 out of 5 stars

Without priving the user an opportunity…

Without priving the user an opportunity to get verified as kyc compliant, they are blocking the accounts who ever try to withdraw from their platform. When you ask the Support , they are dumb creatures telling same reply " we cannot provide you more information ok" ...

What the hell is this. Who trust these type of worst services. I am scared to put money here.

10 February 2023
Unprompted review
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Reply from Coins.game

Hello Pralhad, 

Each Coins.game member has an equal opportunity to verify their accounts. After reviewing the documents you sent us, the risk team concluded that your account did not pass verification. 
Please note that Coins.game can close the account in case of failed verification and multiple accounts according to our Terms of Use:

6.1.1 Once you have uploaded your documents and information, it will take our team up to 48 hours to verify your account. If verification is not passed we have the right to close the account

3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion.

Wishing you all the best.
Alice

Rated 1 out of 5 stars

scam casino

This casino stole all my winnings from sports betting.
Stay away from these scammers.

UPD. Want to clarify they DID NOT provided any details exept lame excuse "Sports betting supplier notified us that after checking your bets, fraudulent activity was discovered on your account".
Yeah sure that's why the odds provider settled all my bets correctly, and the problems only started when I tried to withdraw my winnings :)))

AVOID.

9 February 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello RenellWa,
I believe our team already contacted you with the detailed explanation about your case and the instructions about the following steps.

Regards,
Alice



Rated 1 out of 5 stars

Do not use

Deposited and won $4000. Tried to withdraw, nope. Winnings confiscated and account closed.

Unbelievable.

2 February 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello James,
Thank you for sharing your comment.
As a responsible gaming platform we take Know Your Customer (KYC) regulations seriously. After reviewing the documents you have sent us, the risk team concluded that your account did not pass the verification. The data from your documents and in your account did not match.

Please note that Coins.game can close the account in case of failed verification and multiple accounts according to our Terms of Use:

6.1.1 Once you have uploaded your documents and information, it will take our team up to 48 hours to verify your account. If the verification is not passed we have the right to close the account.

If you have any additional questions regarding verification, let us know.

Kind regards,
Alice

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