stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
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See what reviewers are saying
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
Company replied
I'm constantly needing to email support to query why I can't withdraw my own funds. Nothing on their T's and Cs suggest a settlement timeframe needs to be allowed for but it would appear this is the c... See more
Company replied
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t reg... See more
Company replied
Company details
Written by the company
Cointree is a leading cryptocurrency exchange making crypto easy since 2013. Purchase bitcoin, ethereum and over 170 cryptocurrencies instantly.
Contact info
Melbourne, Australia
- 1300 389 414
- cointree.com
You should know
3.7
Average
580 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they have always been very professional…
they have always been very professional and are knowledgeable on every topic.
31 March 2026
Reply from Cointree
Thanks for your feedback. We’re glad to hear you’ve had a great experience with us.
Providing a secure and reliable platform is a big focus for us so it’s great to see that come through in your experience.
We appreciate your support.
Warm regards,
The Cointree Team
stay away from cointree
stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
1 April 2026
Unprompted review
Reply from Cointree
Thanks so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad to hear things are working well for you and we’ll keep focusing on delivering a smooth and reliable platform.
Warm regards,
The Cointree Team
I rate cointree
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
2 February 2026
Reply from Cointree
Thanks so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad to hear things are working well for you and we’ll keep focusing on delivering a smooth and reliable platform.
Warm regards,
The Cointree Team
Always prompt
2 February 2026
Reply from Cointree
Thanks so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad to hear things are working well for you and we’ll keep focusing on delivering a smooth and reliable platform.
Warm regards,
The Cointree Team
The support from the Boys especially…
The support from the Boys especially Garry is amazing they help you through when things get difficult
Thankyou
31 January 2026
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
Quick and helpful responses to…
Quick and helpful responses to questions and helpful advice
4 February 2026
You took hours to finish a bitcoin…
You took hours to finish a bitcoin purchase ... then would let me send it anywhere. Just pathetic.
3 February 2026
Reply from Cointree
Hi Hedley,
Our team has reached out to you on support to assist you with your transaction.
We apologise for the inconvenience and can continue assisting you on support.
Kind regards,
The Cointree Team
You are limited in coins to purchase eg…
You are limited in coins to purchase eg Sui.
They also remove coins without any explanation.
2 February 2026
Reply from Cointree
Hi there,
Thank you for your feedback, we are always welcome for recommendations. Our team is consistently reviewing coin listings and have circulated your feedback.
We appreciate your use of Cointree.
Kind regards,
The Cointree Team
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
Wish there was an option for 0 stars
Wish there was an option for 0 stars, absolutely the biggest scam crypto app I’ve dealt with! Restricted withdrawals via crypto, deposited enough to withdraw AUD and I STILL CANNOT WITHDRAW
No replies from support
Now can’t get my money back
DO NOT SIGN UP TO COINTREE
Plenty of other options that actually have great customer service and don’t stop you from accessing your money
2 December 2025
Unprompted review
Reply from Cointree
Hi Sky,
I can see the details surrounding your individual circumstance have been directly communicated to you through email and over the phone. Security is our #1 priority and this is why such measures are put in place.
If you have further concerns please reach out to our support team via live chat, they are available and will be happy to provide further clarification.
Cointree experience
Cointree are flexible, very informative and communicate well. Their website is easy to navigate. I do have to say one thing that they have a tendency to suspend accounts too quickly before investigating. But once they investigated, they action quickly
31 October 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
They took the time to sort things out…
They took the time to sort things out correctly even though it took a while and got the results we were after
31 October 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
Gotta love cointree
You answer my questions,keep me up to date on what is trending in crypto and make it easy to trade.
31 October 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
Please keep the fees low
1 November 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
That deposit and withdrawal is very fast and efficient
They made every step easy in trading
2 October 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
Simple and easy to work and understand
The whole application of the network is very easy to understand and operate.
2 October 2025
Reply from Cointree
Thank you for taking the time to leave a positive review! We're so happy to hear you have had a great experience with Cointree.
If there's anything else we can do for you, don't hesitate to reach out!
- The Cointree Team
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