CoinW 

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See what reviewers are saying

Rated 1 out of 5 stars

very bad experience! i hope to help someone to scape from that i dont wanna say bad words but you can understand, the trading fees abusive the site works very bad no shows real resoults , th... See more

Company replied

Rated 1 out of 5 stars

This website is fraudulent. I attempted to trade Havoc coin, but every time I placed a bid at the current price, the lowest offer price increased, causing my bid to failed. I suspect they want users t... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed and shocked by CoinW’s actions. On June 20, 2025, the platform forcibly moved 26,915.51 USDT from my main account to my Futures Account without my permission. Thes... See more

Company replied

Rated 2 out of 5 stars

I really wanted to be a regular user of CoinW’s whole range of features; however, to make a withdrawal seems near impossible. It goes into on hold and review status and sits there with a probability o... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Services
  3. Currency exchange service
  4. Investment service
  5. Non-bank financial service
  6. Software company

Written by the company

CoinW stands as a world-leading crypto exchange, steadfast in its commitment to security, innovation, and user-centric values. Leveraging cutting-edge technology, deep liquidity, and an extensive array of supported cryptocurrencies, CoinW delivers a seamless trading experience to its global community of more than 15 million users globally. Upholding transparency and compliance, CoinW adheres to the most stringent regulatory standards while actively propelling the evolution of the crypto space. At CoinW, we provide a comprehensive trading ecosystem featuring 700+ cryptocurrencies and trading pairs, advanced spot and derivatives trading, competitive maker-taker fee structures, and industry-leading security protocols with multi-layer protection. Our platform is designed for everyone—from crypto newcomers taking their first steps to professional traders executing complex strategies. We pride ourselves on lightning-fast order execution, 24/7 multilingual customer support, regular trading events and rewards programs, and a user-friendly interface available on web, iOS, and Android. Our commitment goes beyond just trading—we're building a community where crypto enthusiasts can learn, grow, and thrive together. For more information, visit: https://www.coinw.com For customer support, please visit "Online Support" on the official website


Contact info

Breach of guidelines

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Rated 1 out of 5 stars

Such a fake place avoid with all cost

Such a fake place avoid with all cost

Firstly you go to the main page and your bombed with adverts that you can not get rid of so you really can not trade at all . Second your ment to get a start up bonus of 50 dollars from a well known source link from crypto banter so i joined and i got nothing at all ? This is just pure fraud to get you to join . I trade from lots of exchanges and belive me i have never seen anything like this before ? Dont offer new customers rewards if your not going to give them . am reporting to to the sec and we will see how this will effect your buisness . waste my time and i will wreck yours . my next step now is to get a video out on my well established you tube channel that has over 42k subscribers lets see how well you do now . messed with the wrong person ? Look at all your fake reviews they all so will be exposed am all so reporting you for buying and leaving fake reviews

Am a verified user of trustpilot so be warned if you dare to reply and defaminate my charactor by telling fibs that will be law breaking my review is based on my experience i have had here

18 December 2024
Unprompted review
CoinW logo

Reply from CoinW

Thank you for sharing your concerns. We're sorry to hear about your experience and appreciate the opportunity to address these issues.

Adverts on the Main Page: We understand that unnecessary advertisements can be disruptive. Our team is reviewing this to improve your experience and ensure that the platform is user-friendly.

Startup Bonus Issue: Regarding the $50 startup bonus, we apologize for any misunderstanding or inconvenience. The bonus may require specific conditions to be met (e.g., verifying your account or using an eligible referral link). Please reach out to our support team with your account details so we can investigate and resolve this promptly.

Fake Reviews: We take allegations of fake reviews seriously and strive to maintain transparency. If there are any inaccuracies, we encourage open dialogue to address them. Our goal is to ensure genuine user feedback reflects our service quality.

We value constructive criticism as it helps us grow. If you’re open to further discussion, we’d like to resolve these issues and restore your trust. Please contact us at support@coinw.zendesk.com or through our platform's support center.

Thank you for your feedback, and we hope to turn your experience around.

Rated 1 out of 5 stars

I have 150k blocked for AML

I have 150k blocked for AML. I have shown proof everything is ok. I see many are in my situation and some for months. The fact that they do not ask for all the KYC, Fees & AML proofs when signing up for an account shows that they only wish to lure victims into their web before greedily springing the trap! This is a little more than unlicensed theft and as a retired solicitor I have had great delight in issuing an AYR LP summons against them claiming damages and costs.

28 November 2024
Unprompted review
CoinW logo

Reply from CoinW

Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience this situation may have caused. In order to assist you more efficiently and resolve your issue as quickly as possible, could you please provide your UID or registered email address? This will help our customer support team to look into the matter promptly.

Rated 3 out of 5 stars

Getting your funds in is easy

Getting your funds in is easy. trying to take it out is impossible. The withdrawal rates are ridiculous, and staking requirements are sky-high. Just forget about the emergencies, your money's s good as gone when you need it most. Thankful for companies like primeeightt, where withdrawals are seamless, returns are reasonable, and emergencies aren't a death sentence for your funds. Stability, not regrets.

11 December 2024
Unprompted review
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Reply from CoinW

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. Could you kindly specify which token’s withdrawal rate you find to be high? Once we have this information, we will forward it to the relevant team for further investigation.

We appreciate your patience and understanding, and we will work to resolve this matter as quickly as possible.

Rated 1 out of 5 stars

Horrible Situation

I am completely new to trading and a friend is guiding me through the process. She helped me with some additional funds to make a trading node, and neither of us realized her depositing into my account isn’t permitted. However, I was never notified until…
I went to withdraw my funds today, and after two hours I noticed the transaction didn’t go through. I reached out to customer service and they told me that my funds were frozen by the international risk department because of money laundering.
After explaining in desperation that this was an honest mistake and I’m not a criminal, they told me my only option for the funds to be released is to immediately deposit $66,666.00 to prove I’m not laundering money!!!
I am at risk of being broke and not being able to pay back my debt that I took on for this investment, and all they say is there’s nothing they can do to get my 100s of thousands back to me.
They didn’t even take the time to email me and notify me that they think I’m laundering money. I had to reach out. And please tell me why sending them another $66k is going to prove I’m not laundering money?!? Sounds like extortion to me.

9 December 2024
Unprompted review
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Reply from CoinW

We sincerely apologize for the difficulties you've experienced and completely understand your frustration. To ensure our customer support team can assist you effectively, could you please provide more specific details about the issue you are facing? This will help us investigate further and work toward a resolution.

Please feel free to share your UID, registered email, or phone number, or contact us directly through live chat or email at support@coinw.zendesk.com.

We appreciate your patience and look forward to helping resolve this matter.

Rated 1 out of 5 stars

𝒔𝒖𝒑 𝒐𝒕.𝒄 𝒍𝒊𝒄𝒌

They never pay my papers, file for my complaint with header and they did the pull out job for me.

3 December 2024
Unprompted review
CoinW logo

Reply from CoinW

We sincerely apologize for the difficulties you've experienced and completely understand your frustration. To ensure our customer support team can assist you effectively, could you please provide more specific details about the issue you are facing? This will help us investigate further and work toward a resolution.

Please feel free to share your UID, registered email, or phone number, or contact us directly through live chat or email at support@coinw.zendesk.com.

We appreciate your patience and look forward to helping resolve this matter.

Rated 1 out of 5 stars

The worst exchange I've (not) worked with

The worst exchange I've "tried" to work with. I've deposited funds and I couldn't touch them, I couldn't trade and then, when I tried to retire them to trade in somewhere that works, it asked me te destination platform where I was retiring...

Really, the worst experience.

4 December 2024
Unprompted review
CoinW logo

Reply from CoinW

We sincerely apologize for the inconvenience you've encountered while using our platform. We understand how frustrating it must be to face difficulties with depositing, trading, and withdrawing funds.

To assist you in resolving this matter as quickly as possible, could you kindly provide your UID, email address, or phone number registered with our platform? This will allow us to look into your account and investigate the issue thoroughly.

Alternatively, you can also reach out to our customer support team directly via the live chat feature, or you may contact us at support@coinw.zendesk.com.

Rated 1 out of 5 stars

Coin W stole $3,000 of my Shib ETF and…

Coin W stole $3,000 of my Shib ETF and the purchase disappeared from their website. They consolidated the ETF and the money and transaction disappeared.

4 December 2024
Unprompted review
CoinW logo

Reply from CoinW

We sincerely apologize for the inconvenience you've experienced. To assist you further, could you please provide your UID, email address, or phone number registered on our platform? This will help us investigate the issue. Alternatively, you can directly contact our customer support via the live chat or email us at support@coinw.zendesk.com. Thank you for your understanding, and we look forward to resolving this matter for you.

Rated 1 out of 5 stars

Have been trying to withdraw MY money…

The first clue is this "Exchange" doesn't require a KYC verification.
Have been trying to withdraw MY money from the exchange and it has been rejected after 16 hrs of waiting due to "not enough trades made." For one, who are they to say I can't withdraw the money I earned and deposited into their exchange. It doesn't matter if I didn't make a single trade, it's still my money and they have no right to withhold it from me. Getting very close to calling this site a scam site instead of just terrible customer service. I've put in a second withdrawal request. This time with every time I have in the exchange. I've been waiting on approval for it for about 5 hrs now. I'm to the point that I most likely won't use the exchange and I won't recommend it to anyone either. As a matter of fact if I even hear of someone talking about it, I'll relate this story.

Still waiting on the nonexistent customer service to answer me after 48 hrs. This is not a real exchange. These are thieves and scammers. Beware!

28 November 2024
Unprompted review
CoinW logo

Reply from CoinW

We're very sorry to hear about your experience. However, please note that our platform does not require any minimum number of trades to withdraw funds. It seems that you may have encountered a fake CoinW platform. We recommend verifying the authenticity of the platform you are using. Please make sure you're accessing the official CoinW website to ensure your safety and security. To assist you better, could you please contact our online customer service through this link: https://www.coinw.com? Our team will be happy to help you with any issues or concerns you may have.

Rated 1 out of 5 stars

I recently obtained a COINW account for…

I recently obtained a COINW account for some trading. I completed a node or two without a problem. When I returned to account to make some transactions they froze and denied access to my account and money. I reached out to customer service and they advised I didn’t make another trade in time so, they froze my Crypto assets and told me to put in another $5000/ETH into the cancellation account in order to pay taxes and recover my funds. If I already have enough money to pay whatever taxes are required why would I add another $5000 USDT to a $7000 account? Does this sound right or makes sense to anyone? All I want are my funds back and they want to hold me hostage for more.

19 November 2024
Unprompted review
CoinW logo

Reply from CoinW

Based on your description, the issue you encountered did not occur on our platform, as we do not require any additional fees or tax payments. We recommend that you carefully verify the authenticity of the platform you are using and confirm the reliability of communications with customer service through official channels. Additionally, please refrain from transferring any extra funds, especially when requested to cover additional fees or taxes. To assist you better, could you please contact our online customer service through this link: https://www.coinw.com? Our team will be happy to help you with any issues or concerns you may have.

Rated 1 out of 5 stars

an employee of theirs stole funds meant for listing fee

an employee of theirs while working and using official coinw channels stole a $25000 listing fee. The company refuses to accept responsibility, refused to refund the money stolen by their staff and refused to list the project. They hired a thief and when that thief stole they refused to take accountability. the EVR community has receipts, all of our claims can be proven.

15 October 2024
Unprompted review
CoinW logo

Reply from CoinW

Dear user, we apologize for the negative experience. We have internally reviewed your feedback and learned that the relevant listing manager has already reached out to you to explain the situation. If you still have questions, please feel free to contact the listing manager directly. Thank you for your support and understanding of CoinW.

Rated 1 out of 5 stars

I was scammed out of a lot of money and…

I was scammed out of a lot of money and received no help in getting it back

8 June 2024
Unprompted review
CoinW logo

Reply from CoinW

We are so truly sorry to hear that you've had such a difficult experience. Your concerns are important to us, and we want to help. Please provide us with more details about the situation, and we will do our best to assist you in resolving this issue

Rated 5 out of 5 stars

CoinW has been of good service to my community

I've been sourcing for a way to teach crypto in my community, Thank God CoinW came to my aid and help to amplify my community by providing a space for my people to connect, exchange ideas, and work together through online forums and local meetups.

I'm impressed

28 October 2023
Unprompted review
CoinW logo

Reply from CoinW

Hello, thank you for your support of our platform. If you have any other questions or uncertainties, please feel free to contact our official customer service or email【support@coinw.com】so that we can assist you further.

Rated 1 out of 5 stars

Blocked account due wthdraw attempt

I started using coinW in Sep/24, I made some transaction nodes, I made some profit with the operations. Then, as would be natural, I started making some withdrawals from my account, until my account was blocked with the absurd claim of suspected fraud. If the account is mine, the money is mine, I can't withdraw it?! Today, October 16th, I tried to contact customer service and the response was rude, they even denied my request to speak to a Supervisor. What a terrible experience!

16 October 2024
Unprompted review
CoinW logo

Reply from CoinW

Thank you for reaching out to us, and we apologize for any frustration caused. We understand how important account access and withdrawals are, and we aim to ensure all processes are smooth for our customers.

It appears there may have been a security flag placed on your account, which can sometimes happen due to automated checks to ensure the security of funds and prevent unauthorized activity. To help resolve this as quickly as possible, please allow us to verify a few details with you.

Could you please provide the following information via ticket or email?

1. Account UID
2. Registered email.

Our team will expedite the review upon receiving this information, and a dedicated specialist will handle the case with priority.

Thank you for your patience and understanding, and please don’t hesitate to reach out if there’s anything more we can assist you with.

Best regards,
CoinW

Rated 1 out of 5 stars

No PofR audit

No PofR audit, the next FTX.

3 October 2024
Unprompted review
CoinW logo

Reply from CoinW

Hello, we understand your situation. However, to provide better assistance, we kindly ask you to contact our official customer service or email us at support@coinw.com for further investigation.

Rated 1 out of 5 stars

a peace of sh.it

a peace of sh.it

Worst customer service ever.
My email is disabled they ask all your life just for a simple thing . only to change email address however i could access to my account.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Scammed by coinw

When trying to withdraw my funds they froze 2460 dollars and said I have to pay 5000 in order to apply to talk to a human and they will then unfreeze my account. I have screenshot for proof now I don't know what to do

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Support and customer service…

Terrible Support and customer service does not reply for hours. They lock your funds with fraudulent terms that they make up. No terms and rules written

It is over 24 hrs without a reply

16 July 2024
Unprompted review
Rated 1 out of 5 stars

i have lost my money please cal me…

i have lost my money please cal me please
I have lost all my money, even after that they are not calling me. The person who had deposited the money is not even replying. Forget calling, they are frauding people by making deposits. They don't even reply, their company is a cheater, it's been more than a week, no call is coming, I am sending mails, I am also sending messages on telegram but no reply is coming. The people from whom I had taken the money are the people who took the money from me. They are asking from where should I give them money. LOOOOK ABOOOVE !!!

1 April 2024
Unprompted review

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