CoLab Reviews 

254
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... See more

Rated 5 out of 5 stars

I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.

Company replied

Rated 3 out of 5 stars

We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... See more

Rated 5 out of 5 stars

Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... See more

Company details

  1. Online Food Ordering Service

Written by the company

A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.


Contact info

4.0

Great

TrustScore 4 out of 5

254 reviews

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4.0

All reviews

(254)

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Rated 3 out of 5 stars

Quality of product is great however no…

Quality of product is great however no best before or use by date doesn’t help. So how am I to know when my chimmychurri can be used until without making me run to the bathroom?

22 February 2021
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Reply from CoLab

Hi Peter, Thank you for taking the time to write a review and provide your feedback.
All products should indeed have a used by date/best before. This is something we will be ensuring our teams eyes are covering when all goods are being picked up by our vendors. Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Ordinary customer service

Received confirmation my order was coming, didn’t arrive and emailed customer service to follow up. Never got a response other than they were following up. Received my order later and one of my items was out of date by 3 days. Ordinary service wouldn’t buy again.

21 February 2021
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Reply from CoLab

Hi Anthony, Thank you for taking the time to provide your feedback. We're so sorry to hear of your experience - it definitely isn't to our standard practises. I'd love to get the opportunity to investigate this further and provide a solution - in particular for your items that were past their date. If you're happy to discuss further, please email info@co-labpantry.com.au. Thank you and sincere apologies again.

Rated 5 out of 5 stars

Great customer care!

Product turned up with quality seal broken and order was incomplete. The product had been tampered with in transit. I emailed the team and promptly received a reply. They kindly offered to resend the order. Great service, will use in the future.

18 February 2021
Rated 5 out of 5 stars

Spoilt for choice!

Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting.
Great customer service and prompt delivery.
The online workshops were also a great way to feel connected to some of our favourite restaurants when we couldn't visit.

17 February 2021
Rated 5 out of 5 stars

Perfect

Easy to order, great selection of products, timely delivery - enjoyed by all. Thank you.

16 February 2021
Rated 5 out of 5 stars

I ordered a couple of options for one…

I ordered a couple of options for one of my team based in Melbourne during full lockdown there. Danielle was super helpful in co-ordinating my order to arrive on time and she answered all of my questions during the order process. My team member loved the food and also asked for the details so that she could order again down the track rather than using the standard delivery places. Great job!

16 February 2021
Rated 5 out of 5 stars

Excellent gift

Fantastic range, quality and service.
This made a lovely gift from overseas. I picked all the products and chose the "gift wrapping" option and they delivered to the happy recipient. I went with an Italian theme and selected appetiser, meal and dessert with an accompanying drink.

16 February 2021

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