By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 experience
10/10 experience. the website was very easy to use and once ordered it came quicker than i thought it would.
2 March 2026
Reply from Cold Culture
Thank you so much for your kind words and feedback! We’re very happy that your experience with us was so pleasant and easy. We hope to see you again soon.
I bought a hoodie
I bought a hoodie, I really like it and I'm very happy with it because it's very high quality. The delivery time was quite short, so I recommend it.
23 February 2026
Reply from Cold Culture
Thank you for your review! We’re glad to hear you like your hoodie and are happy with the quality. We’re also happy the delivery was quick. Thank you for recommending us!
Every piece was phenomenal 🤩🤩 Would…
Every piece was phenomenal 🤩🤩 Would definitely buy again
23 February 2026
Reply from Cold Culture
Thank you so much for your kind words and your review! We’re glad to hear that you liked our clothing and its quality so much that you’ll be shopping with us again—we’ll be waiting for you!
Reply from Cold Culture
Thank you for your review! We’re glad you like our clothing and are happy with the quality. We hope you enjoy your new purchase very much.
Reply from Cold Culture
Thank you for your kind words, Bradley! We’re glad you love your new purchase and hope it becomes your favorite from now on.
Reply from Cold Culture
¡Muchas gracias por tus palabras Lorenzo! Estamos muy contentos de que tu experiencia haya sido tan buena y que nos vayamos a ver pronto.
Great quality and fast shipping
I ordered a hoodie and it’s amazing quality with fast shipping now my favourite hoodie
23 February 2026
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear you’re enjoying the quality of your hoodie and that it shipped quickly. It’s great to hear it’s now your favorite!
Reply from Cold Culture
Dino, thank you so much! We’re happy to hear that you love our clothing. We hope to see you soon ✨
Reply from Cold Culture
Thank you for your feedback! We’re glad the shipping was fast and that the size and product met your expectations.
Reply from Cold Culture
Hello James! We’re very sorry that your order was delayed. This is not the experience we want to offer, and we hope that next time you shop with us your order will arrive on time and as quickly as possible. Best regards,
Reply from Cold Culture
Thank you so much for your review! We’re glad to hear that you’re happy with the quality of our clothing and the fast shipping.
No contact after multiple emails and 3 days time.
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an email. Now my orders going to a house i used to live at and this could have been avoided if they were to have returned my multiple emails over the 3 days. Cmon guys. This could have been such a simple fix. Love your brand just a bit annoyed at the fact i will have to now go to the other side of town and hope that the new house owners keep it safe.
Edit: Got back to me finally with an email after 3 days, now going to have to make a few calls to see if i can redirect. This could have been a lot easier if they got back to me sooner. Lucky i love their merch.
27 February 2026
Unprompted review
Reply from Cold Culture
Hi, thank you for your review and for sharing your experience. We’re very sorry for the inconvenience caused by the address change and the delay in our response. We are continuously working to improve communication with our customers so that situations like this can be resolved more quickly. We’re glad to hear that, despite everything, you still enjoy our clothing and we hope your order arrives safely.
Best brand Of all time!
1 March 2026
Unprompted review
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that you enjoy our brand and everything we do. 🙌
Your support means a lot to us!
Resolución good
1 March 2026
Unprompted review
Reply from Cold Culture
¡Muchas gracias por tu reseña y por tus 5 estrellas! Nos alegra saber que estás satisfecho/a con la resolución.
¡Esperamos que disfrutes mucho de tus nuevas compras!
Fire brand
Their clothes are so fashionable and high quaility. I personally love those hidden gems you can find in their catalog, those pieces where you can tell they wanted to go beyond the basic standard to make some more experimental pieces.
It might be a little pricey, but overall is such a good brand.
22 February 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that you appreciate our pieces and the effort we put into creating designs that go beyond the ordinary.
Your support means a lot to us and motivates us to keep innovating.
Reply from Cold Culture
Thank you so much for your kind words! Your feedback helps us continue creating pieces for you.
Best shipment and brand ever
Best shipment ever. I live in Mallorca, as it is an island, normally it last minimum 2 weeks. However with cold culture only 4 days. It is awesome, and also the t-shirt’s quality is amazing. Best brand ever. I really love it. The only thing I don’t enjoy is that the prices are a bit high, however it is worth it
14 February 2026
Unprompted review
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that your order arrived quickly and that you enjoy the quality of our t-shirts.
We truly appreciate your support and kind words, and they motivate us to keep offering the best to our customers, even if the prices are a bit higher!
Used to be good, now its overexpensive P&B
Used to be good, now they adding cheap material like polyester to their clothing and charging 80 bucks for it, what a joke, if I wanted polyester Id go to P&B
27 February 2026
Unprompted review
Reply from Cold Culture
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the materials in some of our recent pieces. We always strive to balance quality, design, and sustainability, and we greatly value your comments to keep improving in future collections.
Bought a shirt and I love it
Bought a shirt and I love it. Fits nice, looks exactly like the picture and great quality. Shipping was fairly quick and service was great. Definitely will buy more in the future
26 February 2026
Unprompted review
Reply from Cold Culture
Thank you for your review! We’re very glad to hear that you love the shirt and that everything arrived quickly and in great condition. We hope to see you again soon for more purchases!
If you’re worried about trying
The zip up I bought came surprisingly fast even though I live in Denmark, it took about 4 days to arrive and the fabric feels nice. Would recommend
26 February 2026
Unprompted review
Reply from Cold Culture
Thank you for your review! We’re glad to hear that your hoodie arrived quickly and that you like the quality. Thanks for recommending it, and we hope to see you again soon!
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