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Coldtownbeer Reviews 1

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TrustScore 3 out of 5

3.2

Brewery
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Company details

  1. Brewery
  2. Beer Distributor
  3. Beer shop

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Very Poor Customer Service !! Dont order if in any rush at all !!

My Cold Town Beer order was initially only delivered in part, with the remainder apparently damaged by the courier. I have now received the full order, so the issue has been resolved.

That said, I was disappointed by the communication while trying to sort it out. In particular, the response compared my situation to expecting a refund or exchange from Primark without returning goods, which felt flippant given I had not received the missing goods at that point.

The product has arrived, but the customer service experience could have been handled much better.

8 June 2026
Unprompted review

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