Cole & Mason UK Reviews 850

What wonderful customer service this company has. I had a problem with a gifted pepper grinder which was resolved very quickly.

The box was a bit squashed but product intact, it is good, can use it ok with my arthritis

Wonderful attention and service, thank you. We love Cole and Mason products.

The extra tall Salt & Pepper mills are just great. They look good in the kitchen and on the dining table and are fully adjustable to dispense just the right amount of salt and pepper.

The Rolls Royce of pepper grinders and salt Mills. Beautiful products, packaged very well. Arrived on time. Life time guarantee on the grinding mechanisms! I really am over the moon with my purchases. A thank you to Cole & Mason!

Great pepper mill. Reasonably priced, good range if colours

Excellent customer service in respect of a pepper mill which had broken and was out of guarantee from John Lewis.
A replacement mill was provided without quibble for one which had failed after 18 months use.
One star deducted for the initial design of the mill which meant that when it failed, bit of plastic fell into the sauce I was making.

Wonderful customer service and the communication was great as well.
I had an issue with the salt mill, not the pepper one. Emailed the customer service team and got an immediate acknowledgement, followed by a detailed query regarding the issue in next couple of days. Phoebe was very understanding, helpful, and prompt in responding emails. The complete set was eventually replaced due to the mechanical fault and warranty, thanks for all your assistance.

Lovely kitchenware.
I bought the Derwent Mills, they look great and grind well. Really happy with the carbon steal mechanism on the pepper mill.
Will they stand the test of time?.... I guess we'll have to wait and see!

Fabulous company- replaced my salt and pepper mills with no quibble after they went wrong- lifetime guarantee is definitely honoured ..

My complaint was dealt with promptly and I was happy with the outcome. Couldnt ask for more.

We contacted Cole and Mason hoping to get a replacement spare part for an old pepper grinder. They have sent a complete new grinder.
Amazing service.

Super customer service! Got in touch with them recently because my pepper mill broke which was a shame even though I’ve had the set for a few years . Same day reply asking for photos, details etc which i sent followed by another prompt reply informing me that a replacement mill was being dispatched. Very happy with this service and looking forward to many more years of seasoning !
Update…… first contact with them was Tuesday, received my replacement on Friday! Outstanding service!!!

Truly amazing service. Lost knob on my old pepper mill, eventually saw make underneath so contacted customer service to see if could source a replacement knob (which I had many times looked for unsuccessfully on ebay etc). Replacement immediately sent out free of charge, no questions asked.
What fantastic customer service!!! Thank you.

My 6 year old pepper mill stopped grinding as central pin shirred off.
Contacted cole and mason as the mill had a lifetime guarantee.

They responded immediately to my email and asked for further information and photographs.

Once this information given I received a reply advising that my pepper mill had been discontinued therefore I was given a gift voucher to purchase a replacement mill.

Customer services helpful and efficient and I am a happy customer waiting for my new mill to arrive.

I was very pleased with their service, and helpful resolution of the problem. I had bought a carving board which after some two years developed a crack. They replaced it without argument, with a new identical one.

My pepper mill broke leaving a piece of metal in my omelette. I contacted Cole and Mason, sent them the details and photographs they requested. My replacement pepper mill arrived promptly.

Prompt delivery and lovely quality chopping board

I had a pepper mill that broke as the plastic piece connecting the shaft broke. I also remembered that Cole & Mason had lifetime guarantee
Contacted via email , steps were a bit laborious but received an email to say a replacement had been approved. Beautiful new mill is now keeping its older salt relations company on our kitchen island!

Wonderful service replacing an item under their extensive warranty. Thank you