Cole Haan UK Reviews 

669
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and stylish designs, often noting their comfort for all-day wear across various occasions. Many people appreciate the fast and efficient delivery service, along with a user-friendly website, making ordering straightforward. This outstanding overall experience often leads many to become repeat buyers. However, some customers noted inconsistencies with sizing, finding shoes either too large or too small, which sometimes led to returns. A few others felt the quality was occasionally disappointing, citing issues like overstitching, poor grip, or premature wear on certain products.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the comfort and durability of the shoes,... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent and premium... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Clients share positive opinions on order processing, with many reviewers highlighting the lightning-fast... See more

Website

Reviewers express satisfaction with the website, highlighting its ease of use for browsing and ordering, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more

Company replied

Rated 5 out of 5 stars

I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more

Company replied

Rated 5 out of 5 stars

Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more

Company replied

Rated 5 out of 5 stars

Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more

Company replied


Company details

  1. #95 of 216 best companies in Shoe shop

Written by the company

Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

669 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(669)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great footwear

Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick delivery. Lovely, comfortable, good quality footwear.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

The shoes we bought were excellent…

The shoes we bought were excellent quality. They offer support for all foot arches and ankle infrastructure. These shoes are an excellent buy for those who want fashionable but robust footwear for either smart casual or work.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shoes

Great quality shoes. The wide fit, which I need are a good fit for my very wide feet. Fast delivery, arrived Tuesday after ordering on Sunday.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Men's ZERØGRAND Waterproof Hiking Boots - Disappointing Experiance

Order no: ORDER UK47959
Item: Men's ZERØGRAND Remastered Waterproof Hiking Boots

I am writing to express my extreme disappointment with this pair of shoes, which I used for the first time today after purchase. Unfortunately, this has been one of the most disappointing footwear experiences I’ve had in recent years.

I purchased this shoe for two main reasons:

1. I already own two other formal shoes from your brand, which I continue to use. They are comfortable, well-made, and have reliable soles.
2. This model was marketed as a hiking shoe, yet with a less bulky design, making it suitable for semi-casual office wear as well.

However, my very first day of use was extremely poor. While commuting from home to my office in London, I slipped multiple times—on train platforms, tube stations, and wet pavements. For a shoe advertised as a hiking boot, this lack of traction in typical wet city conditions is completely unacceptable.

To be clear, this is not a low-cost product. I own several pairs of shoes from brands such as Merrell, Timberland, Salomon all of which perform far better in similar conditions. Even a non-specialist boot I own from “Boss” provides noticeably better grip than this pair. The point may be Merrell or Solomon specialize in hiking shoes, but here I am talking about city walk and not a rough hiking terrain. And point to be noted is brand like “Boss” is more of fashion brand doesn’t even qualify to be a specialized shoe maker. Also it’s not that I am using Cole Haan for the first time. This has been the most frustrating aspect of this experience.

Had this been an inexpensive £40 shoe, I might have been more forgiving. But given the price point and the way this product is marketed, its inability to handle basic wet urban walking conditions makes it feel like a complete waste of money.
I do not feel safe wearing this shoe and do not intend to use it again.

7 January 2026
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Arup,

Thank you for taking the time to share your experience in such detail. We also appreciate your kind comments regarding your previous Cole Haan shoes and are pleased to hear they have served you well.

We are sorry to hear that these boots did not meet your expectations and that your first wear resulted in a frustrating experience. We understand how disappointing it is when a product does not perform as anticipated.

The specialist hiking footwear brands you mentioned often use an outsole technology called Vibram, which is used specifically for maximum traction on wet and uneven surfaces. This style uses a different outsole construction as part of its design brief, prioritising a lighter, less bulky profile alongside outdoor functionality. Your feedback regarding the traction will be shared with our team for review.

If you have not already done so, we hope you are able to take advantage of our free returns service for a full refund. Should you need any assistance arranging this, please let us know and we will be happy to help. We will also be in touch with a personalised discount code should you choose to shop with us again.

Warm regards,
The Cole Haan UK Team

Rated 5 out of 5 stars

Great shoes, great company!

Superbly comfortable, stylish shoes for all occasions! Brilliant service and very responsive team to resolve any issues (like me inadvertently ordering the wrong size!) I don’t think I’d bother looking at other shoemakers!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service amazing trainers. ⭐⭐⭐⭐⭐

So impressed with the customer service. Bobby who replied to us was super helpful and insured that my husband‘s trainers arrived in time for Christmas. He absolutely loves them and we will be buying more in multiple colours.
Order number UK47420 

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Shoe size parameters at colehaan are a major blunder

Much as i found the shoe soles very comfortable,when i have purchased them,i was misled by your size comparison between EU,UK and usa's sizing.
UK size 9 not being available i remember having read that usa size 10 is the equivalent of UK size 9..it is not,so i am walking with a size bigger shoes that makes me look awful.
I will never buy shoes from yankees ever again!

10 December 2025
Unprompted review
Cole Haan UK logo

Reply from Cole Haan UK

Hello Giampiero,

Thank you for taking the time to share your feedback, it is greatly appreciated. We are sorry to hear that you were left disappointed with your experience with our shoes and the ordering process.

Please note that we offer UK and EU sizes as equivalents to our US sizes. For men’s shoes, a UK 9 is a US 10, so if the UK 9 was sold out, the corresponding US 10 would also have been unavailable. Is it possible that you purchased a UK 10 (US 11), hence why the shoes felt a bit large for you?

Regardless of this, we hope you were able to take advantage of our free returns and receive a refund. If you need help with this, or with sizing in the future, feel free to get in touch with us at contact@colehaan.co.uk where we're always happy to assist.

Many thanks,
The Cole Haan UK Team

Rated 5 out of 5 stars

Moe’s

Cole Haan is a very nice product with a nice quality and design, very comfortable, good service and deliver in time, i recommended without hesitation.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Fourth pair! I love them.

I love Cole Haan shoes, my zerogrand trainers are going strong after 3 years! I put them in the washing machine and they are as fresh as new. I’ve now got 4 pairs of various styles and about to treat myself to summer sliders. The make and sole technology is incredible- perfect for long days walking and super stylish too.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Smart shoes, well made and look / feel great

Great range of smart men’s trainers, looked rounds lot of sites for a pair I really liked but kept coming back to Cole Haan. Had my size in stock and speedy delivery. Love the look, they go with everything. I will definitely be buying another pair very soon!

4 December 2025
Unprompted review

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