I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
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Absolute trash delivery service, they never call or text you and then show a failed attempt to deliver. You ask to drop the colis in a self pick-up location, they don't even know their OWN chosen pick... See more
The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
Both parcels came together, which was good for you too, and a lovely surprise for me!
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
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3.5
Average
168k reviews
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This company NEVER delivers.
This company NEVER delivers.
6 different packages in 2 weeks time. NEVER got delivered. This company is lazy, extremely lazy!!!
20 April 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons oprecht dat uw ervaring niet aan uw verwachtingen voldeed.
Als u dat nog niet heeft gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". U heeft uw trackingnummer en postcode nodig. Ons team zal er alles aan doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; het helpt ons te verbeteren.
At your service !
DO NOT USE COLIS PRIVE - TERRIBLE SERVICE
Terrible delivery service. Do not know why Amazon use Colis Prive. Did not deliver my parcel. Did not deliver the next day either. Then they could not find the tracking number they gave me on Amazon. No contact at all. Cannot contact anyone. Zero help available.
24 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Order worth 48 € from Amazon.be to be…
Order worth 48 € from Amazon.be to be delivered in Brussels lost.
Marked as delivered under signature, but never received.
ZERO communication with customer support.
Unfortunately, Amazon.be seems to love this trash delivery company as a partner.
Beware!
23 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Avoid
Horrible delivery service they dont give a shit about your package and they drop it off in god knows where, please go bankrupt shit company
20 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Everything went smoothly; prompt delivery with very courteous person.
The delivery was done most efficiently with charming and courteous person.
18 April 2026
my problem wasnt solved my package is…
my problem wasnt solved my package is still missing
17 April 2026
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Delivery was delayed and whoever delivered didn't even come to the door
Delivery was delayed and tracking showed packages were out for delivery for two days before they arrived. Then had an email to say there were still on their way. Amazon showed them as delayed. Whoever delivered did not come to the front door (or we would have had a notification from our Ring doorbell) and just left the packages at the corner of the house. Amazon recorded delivery at 19:21 when we were in the garden and we didn't find them until the next day when we checked the tracking. The value was 158.88 euros, so not happy about them just being left with no notice.
16 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Absolute hideous service
Absolute hideous service. They keep losing my packages, no information about where they left them and they never follow delivery instructions. I don’t understand how they are still in business as this is a wide spread issue.
16 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
THEY DID NOT ATTEMPT DELIVERY (Lying)
I was given a date for (important) delivery, so I was home all day, Colis Privé claimed they attempted delivery, THEY DID NOT! I rearranged for another date, I stayed home, they later claimed to have attempted delivery, THEY DID NOT! ... I arranged for closest Relay drop (not easy as 10 km away). So when I went to drop ... They had not delivered! ............ Now seller sent a new package as this first one is lost. ... I still don't believe the result. ..... I stayed home all day, they claimed they tried, THEY DID NOT! .... So rearranged new date, I stayed home all day, they claimed to have attempted delivery, THEY DID NOT!. Our home is an easy delivery place in center of small town, and easy to find and easy to park. Plus this package is the size of a coffee cup. Colis Privé are a fraud that should not be operating, terrible company. I would give Zero stars if possible. DO NOT USE THIS COMPANY!
14 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Missing parcels / Opened parcels / Always a wrong status of delivery
Like almost everyone else states: The package was "delivered" in my letterbox. Guess what was in my letterbox: absolutely nothing. Lost an expensive parcel, and now I entered a weeklong discussion with the seller, who of course cannot do anything. 100% of the other times something arrived by them, the packages were already open. I tried notifying amazon, and every other vendor working with them, to NEVER use their service. Perhaps if complaints grow in number, this company can stop existing, and we can finally get our parcels. I wonder how difficult it is to be truthful about delivering something. Someone clearly presses that "delivered" button, even though they never reached your house / mailbox / doorbell.
8 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Super first ❤️
14 April 2026
Very professional ladie very polite and…
Very professional ladie very polite and a lovely smile
10 April 2026
Never contacted about delivery and sent to pick up point week later
I ordered it to my apartment and in the day of delivery I received an email saying that they had tried to deliver it to me but were unable to. I never received a call or email. They simply did not try. I had to wait a whole extra week for them to deliver it to a collection point for me to then take the extra time to pick up.
12 April 2026
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Poor delivery
They tried to deliver to the wrong addres, and returned my package to sender without even trying the correct address or a collection point
10 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
They are liars
They are liars, they say “ We attempted to deliver your package, you was not at home”! 2 days they lie, and after they put the box in some parcel relay far from your address. It’s not the first time with me, I just don’t understand why to lie??! It’s my birthday today, I’ve sit at home all day waiting for this parcel, just have no words! Terrible service
9 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
This is the worst delivery service…
This is the worst delivery service ever. They claim the driver attempted delivery, but in reality, they never even tried to reach me. For three days in a row, I haven’t received my package, even though I stayed home.
9 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
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