COLIS PRIVE Reviews 

168,889
TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more

Rated 3 out of 5 stars

The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more

Rated 1 out of 5 stars

First info about my delivery was after it had been "delivered and signed for". No other info, or chance to arrange to be home or suggest a neighbour who would be home.. Actually left in front of the h... See more

Rated 5 out of 5 stars

SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more

Company details

  1. Logistics service
  2. Courier and Delivery Service

Written by the company

Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM


Contact info

3.5

Average

TrustScore 3.5 out of 5

169k reviews

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3.5

All reviews

(168,889)

75,462 reviews in the last 12 months

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Rated 1 out of 5 stars

each time my amazon orde reaches them…

each time my amazon orde reaches them my hart some pulses. On average, 80 % of the time I run into some issues. They are not able to deliver to the central magazin of the university, and drop my stuf in the most sketchy drop off points. Last time i found my package with RAM behind a frame, storred behid a rack in a drop off point " sons particulier in elsene" after two hours of searching in a smoke filled messy place audio repairs shop. Stay away !!!! today I lost my gloves... These people should realy up their game cause it can not get any worse!

2 April 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Twice I got a message my delivery was…

Twice I got a message my delivery was delayed and asked to plan in a new one. Twice they said they couldn't delver, without further explenation. They only said to plan in a new one, what I did. Very unprofessional service!!!

2 April 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

They "lose" packages. Terrible choice of courier.

I received a message from them saying "We are pleased to inform you that your CAINIAO package XXXXX has been delivered to your mailbox." However, there's nothing in my mailbox and it's not a confusing one. It's at the entrance of the building, extremely clearly marked with displayed names. So, I received nothing, but thanks to Colis Prive the sender thinks that I did.

30 March 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Courier was a no show

I had a confirmed delivery date of 28 March and like so many other people have complained here about, I stayed at home and waited all day (very annoying in itself as they give no timeframes just 8am-7pm) and no one showed and there was no communication. I also have security cameras at front door bell so there was definitely no show at all.

28 March 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Worst than B-Post…

Wow Worst than B-Post is an achievement. Pretended to ring the door bell and then left. Everyone was home.

Amazon had no problems 5 minutes later!

28 March 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

The parcel was not delivered to the…

The parcel was not delivered to the specified address. Instead, for some reason, it was left at a pickup point at another location, which forced me to spend my personal time traveling there to collect it.”

27 March 2026
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Terrible company

Every time the company says an attempt has been made to deliver, so they can blame customers for late deliveries. Then codes being sent out seems to be hit and miss and the attitudes of the delivery staff is offensive and sometimes aggressive. You raise an issue and they do not respond or take their operatives word without question. they are not to be trusted edit they then send an automated apology and contact address, complaints to which often remain unanswered. My parcel was send to a collection point, they asked the name of the company ‘catastrophe’ was th answer they gave me.

25 March 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 5 out of 5 stars

now no problemes

I've always had problems with colis privee but this time it was perfect. I received an e-mail before they arrived and than no problèmes.

18 March 2026

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