I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
First info about my delivery was after it had been "delivered and signed for". No other info, or chance to arrange to be home or suggest a neighbour who would be home.. Actually left in front of the h... See more
SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
each time my amazon orde reaches them…
each time my amazon orde reaches them my hart some pulses. On average, 80 % of the time I run into some issues. They are not able to deliver to the central magazin of the university, and drop my stuf in the most sketchy drop off points. Last time i found my package with RAM behind a frame, storred behid a rack in a drop off point " sons particulier in elsene" after two hours of searching in a smoke filled messy place audio repairs shop. Stay away !!!! today I lost my gloves... These people should realy up their game cause it can not get any worse!

Reply from COLIS PRIVE
Twice I got a message my delivery was…
Twice I got a message my delivery was delayed and asked to plan in a new one. Twice they said they couldn't delver, without further explenation. They only said to plan in a new one, what I did. Very unprofessional service!!!

Reply from COLIS PRIVE
Always receive my parcels from UK on…
Always receive my parcels from UK on time, in my mailbox or at the relais I choose, without a problem. The tracking functions perfectly and they deliver so fast.
Quick delivery and useful updates on…
Quick delivery and useful updates on the status of the package.
everything was ok thank you
They "lose" packages. Terrible choice of courier.
I received a message from them saying "We are pleased to inform you that your CAINIAO package XXXXX has been delivered to your mailbox." However, there's nothing in my mailbox and it's not a confusing one. It's at the entrance of the building, extremely clearly marked with displayed names. So, I received nothing, but thanks to Colis Prive the sender thinks that I did.

Reply from COLIS PRIVE
Excellent...
Excellent!
Courier was a no show
I had a confirmed delivery date of 28 March and like so many other people have complained here about, I stayed at home and waited all day (very annoying in itself as they give no timeframes just 8am-7pm) and no one showed and there was no communication. I also have security cameras at front door bell so there was definitely no show at all.

Reply from COLIS PRIVE
I'd just moved into my new flat and my…
I'd just moved into my new flat and my name wasn't on the interphone yet. The driver took the time to go into the building and look for my letterbox.
Very quick delivery
Worst than B-Post…
Wow Worst than B-Post is an achievement. Pretended to ring the door bell and then left. Everyone was home.
Amazon had no problems 5 minutes later!

Reply from COLIS PRIVE
I was well informed and pictures were…
I was well informed and pictures were delivered on time
Colis privé does not take time to…
Colis privé does not take time to deliver, they are always on time.
The parcel was not delivered to the…
The parcel was not delivered to the specified address. Instead, for some reason, it was left at a pickup point at another location, which forced me to spend my personal time traveling there to collect it.”

Reply from COLIS PRIVE
Terrible company
Every time the company says an attempt has been made to deliver, so they can blame customers for late deliveries. Then codes being sent out seems to be hit and miss and the attitudes of the delivery staff is offensive and sometimes aggressive. You raise an issue and they do not respond or take their operatives word without question. they are not to be trusted edit they then send an automated apology and contact address, complaints to which often remain unanswered. My parcel was send to a collection point, they asked the name of the company ‘catastrophe’ was th answer they gave me.

Reply from COLIS PRIVE
now no problemes
I've always had problems with colis privee but this time it was perfect. I received an e-mail before they arrived and than no problèmes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.