Super friendly seller and got the order out the door asap. My only issue was 1 trust as I was sending money via bank transfer or PayPal but didn't know them would rather do all online but there was no... See more
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It was an absolute pleasure buying from Mike Rondot, an artist I have long admired. Mike did a fantastic job for me adding some great personalised sketches to a print which has made it a treasured po... See more
Company replied
Beautiful artwork really well packaged for shipping. Very helpful advice to preserve the prints colours over time when framing, included with the print.
Recently purchased a signed print from Mike Rondot at Collectair. Great chat, friendly service, on time delivery and in great condition. The quality of Mike’s work is second to none. Outstanding artwo... See more
Company details
Written by the company
Michael Rondot Aviation Art
Contact info
5 Dillington Hall Cottages, NR19 2QB, DEREHAM, United Kingdom
- 01362860890
- office@collectair.co.uk
- collectair.co.uk
4.5
Excellent
38 reviews
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Excellent service for airmail delivery…
Excellent service for airmail delivery to the US. Package was in excellent condition, always amazed at the number if stamps!
The picture was a fine shot of bath the Victor and the Vulcan, geart reminder of the Black Buck missions.
8 June 2022
No delivery date still waiting for a…
No delivery date still waiting for a reply to my email. Thank you for your reply the print is for a special occasion a time frame when ordering would have made a difference if it is going to be here for husband's retirement.thank you for your reply I did send an email to the office email with the date 30th June
5 June 2022
Reply from Collectair Limited Editions
Hi Mrs King,
Just a note to remind you that I have taken your print to my framer, who is an hour away, and when it is ready I will go to collect it. In the meantime please be patient. He is very busy and I am just one of his many customers with orders waiting to be framed. I will let you know when your print is ready to dispatch.
Kind regards,
Michael
Dear Mrs King,
I understand your frustration, but it would help if I knew when you needed the print delivered for your husband's retirement. You have not said in any of your previous remarks when that date is. We do our best here, but we are not mind-readers.
With hope, I will be able to collect the print from my framer this week and ship it to you by the weekend.
Dear Mrs King
My framer is an hour away by car, and as I mentioned in my reply on 29th May, below, you were fortunate to get your order in on the very day I was going with my other orders. My next scheduled visit would have been at the end of June to collect the framing that he was able to finish by then. He is very busy and has a six-week turnaround for framing.
You have been even more fortunate that I was able to persuade him to frame your order so that I could collect it today, 8th June. I will pack and ship it so you will receive it in a few days.
I should not be posting a reply here - this is not a complaints book - but since you have used it to complain in public about our lack of a 24-hour framing and delivery service, it is for the benefit of our other customers to see how our customer service operation works when tested.
Regards,
Michael
Quick delivery
Quick delivery and my husband was very pleased with the Artist proof ordered.
16 May 2022
Reply from Collectair Limited Editions
Thank you.
Reply from Collectair Limited Editions
Thank you for taking time to let us know it arrived safely and on time. HERMES sometimes get a bad press, but they work well for us.
Print purchase and delivery
Very well packaged in a thick transport tube. Quickly dispatched using Hermes
18 December 2021
Fast delivery well packed and really…
Fast delivery well packed and really like the print thank you
16 December 2021
Great product
Great product, customer service and all the extra pieces put together too
6 December 2021
All around simply brilliant
Communication is simply brilliant. Very understanding and willing to accommodate reasonable requests. Did have a small problem with card payment and account system but they said they would look into it straight away.
31 October 2021
All very professional and wee organised
12 June 2021
Reply from Collectair Limited Editions
Thank you. We try to provide a professional and speedy service so that our customers can have whatever they want.
My order went through however
My order went through however, I had made a mistake with the order and payment and I got a call from Michael very quickly to make sure it was what I wanted. The issue was resolved satisfactorily and promptly; what a lovely man! Thank you.
12 May 2021
Reply from Collectair Limited Editions
Thank you. Your custom frame will be ready very soon and dispatched the next day.
Black Buck Painting
Excellent service throughout. I was particularly impressed by the proactive approach to dealing with issues. I also enjoyed watching the painting develop via social media; a great insight! I look forward to hanging the picture in my study!!
5 May 2021
This was a Pre-order for something…
This was a Pre-order for something available this summer. My own personalisation request that went along with the order was replied to by the artist in a timely manner
5 May 2021
Great service and very speedy delivery
Great service and very speedy delivery. The product was packaged really well and website was nice and easy to navigate
31 January 2021
TYPHOON SUPREME
Great service and fabulous prints. I've been lucky to see some of the original paintings and these really are the real deal in artistry and realism.
14 January 2021
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