Collective Books Co Reviews 

Reply from Collective Books Co

Dec 21, 2025

Hello Tee,

Thank you for your message, and we’re sorry for the frustration this situation has caused. We would like to clarify the subscription point, as there seems to be a misunderstanding.

About the subscription charge

The subscription you are referring to was part of our Christmas offer.
When you placed your order, it included a 30-day free trial to our Collective Books community, which gives access to:

- family-focused resources,
- exclusive content,
- and weekly family giveaways ( Gift cards / Family holidays and much more).

This was communicated at checkout, and a flyer was also included in your parcel explaining how to activate the access.

After the 30-day free trial, the subscription automatically renews unless canceled — which is standard for trial-based memberships.

Important: you are not stuck

You can unsubscribe at any time using the link provided in the emails or inside the community platform.

If you were charged and did not wish to continue, please contact us and we will review the situation with you.

If you do want to join the community but missed the trial, we’re also happy to offer you another 30 days free, no problem.

About your order

We are very sorry that your book delivery has taken longer than expected. This delay is unrelated to the community access, and our team can check the status of your shipment or propose a solution (reshipment or refund).

Please contact us directly at contact@collectivebooks.co
with your order number so we can handle both matters properly.

We want to be very clear:
👉 There are no unauthorized charges but we completely understand how confusing this can be, and we’re here to fix it with you.

— Collective Books Co.

Reply from Collective Books Co

Dec 21, 2025

Hello George,

Thank you for taking the time to share your experience. We’re genuinely sorry that your excitement turned into frustration that’s never what we want for our customers.

First, regarding communication and delivery:
You’re right to expect clear, concrete updates. During the end-of-year period, we faced an exceptional volume of orders, which caused delays not only in shipping but also in the accuracy of tracking updates and response times. That said, feeling like you were “going in circles” or not getting real answers is not acceptable, and we sincerely apologize for that experience. We are actively improving both our logistics tracking and our customer support processes to prevent this from happening again.

Now, about the additional charge you mentioned this is an important point to clarify.

About the charge you consider “unauthorized”

This charge was not an extra purchase, but related to a subscription included in our Christmas offer: Your order came with a 30-day free trial to our Collective Books Community. This community gives access to exclusive content, family activities, and weekly family giveaways.

This offer was presented at checkout and a flyer explaining how to access the community was included in the parcel.

After the 30-day free trial, the subscription automatically renews unless canceled, which is standard for trial-based memberships. We completely understand how this can be confusing if it went unnoticed, and we’re sorry if it wasn’t clear enough.

👉 You are not stuck with this subscription: You can unsubscribe immediately using the cancellation link provided by mail. If you were charged and did not intend to continue, we invite you to contact us so we can review and resolve this properly.

And if you would like to access the community, we’re happy to offer you another 30 days free, with no obligation.

Your feedback about communication and billing transparency is heard and taken seriously. It helps us improve, and we appreciate you acknowledging the value of the product concept despite the issues you faced.

Please reach out to us directly at contact@collectivebooks.co
with your order number so we can: clarify the status of your order, address the subscription charge appropriately, and provide a clear resolution.

We truly regret that this experience led you to feel disappointed, and we hope we can still make things right.

— Collective Books Co.

Reply from Collective Books Co

Dec 21, 2025

Hello Jennifer,

We’re sorry to read your message and we’d like to clarify the situation calmly and transparently.

First, regarding the delivery delay:
Your order was indeed delivered later than expected. This was due to an exceptional end-of-year volume that impacted a small number of orders. We fully understand how frustrating that is and sincerely apologize.

Regarding the subscription charge:
This was not an unknown or hidden charge, but part of a Christmas offer included with your order: Your purchase came with a 30-day free trial to our Collective Books Community.

This community gives access to family content and weekly family giveaways.

The free trial was presented during checkout, and a flyer explaining how to access it was included in the parcel. After the 30 days, the subscription renews automatically unless canceled, which is standard for trial-based offers. That said, we completely understand how this can be confusing, and we’re sorry if it wasn’t clear enough.

👉 You can cancel at any time, and if a charge was blocked by your bank or you did not wish to continue, we invite you to contact us so we can review the charge and resolve it properly. We can also offer another 30 days free if you wish to access the community.

We want to be very clear:
We are not a scam, and no charge is made without an associated offer. Thousands of customers receive their books and use our services every month.

Please contact us at contact@collectivebooks.co
with your order number so we can address this directly and close the matter properly.

— Collective Books Co.

Reply from Collective Books Co

Dec 21, 2025

Hello Rebeca,

Thank you for your message. We take situations like this very seriously, and we want to clarify things clearly and calmly.

First and most important:
👉 We do not place orders on behalf of customers, and we cannot charge a card without an action initiated from the customer’s side.
Our system does not allow manual or hidden orders to be created internally.

What most likely happened, From what you describe (a charge appearing late at night), this was not a new product order, but an automatic renewal linked to a subscription trial that was included in a previous offer.

As part of our Christmas promotion, some orders included:
- a 30-day free trial to our Collective Books Community
- access to family content and weekly family giveaways

After the free trial, the subscription renews automatically unless canceled. This is a standard process and not an unauthorized purchase, but we fully understand how confusing and alarming it can feel if you were not expecting it.

About unlinking your card: Card details are handled by our secure payment provider.
If you are unable to unlink your card from your side, we can cancel the subscription for you immediately, which will stop any future charges.

About the lack of response:

We sincerely apologize if you did not receive a reply yet. Due to a very high volume of requests, some responses were delayed but no case is ignored.

What to do now (immediate solution)

Please email us at contact@collectivebooks.co and clearly state that you want the subscription canceled

We will cancel the subscription immediately

We want to be very clear and reassuring:
👉 This is not fraud, and we will not allow any unwanted charge to continue.

Thank you for bringing this to our attention, we will resolve this properly.

— Collective Books Co.

Reply from Collective Books Co

Dec 21, 2025

Hello Constanza,

We’re very sorry to read this and we understand why the situation feels alarming. We want to clarify things calmly and transparently.

First, regarding your book order:
Some orders placed during the end-of-year period were impacted by exceptionally high demand, which caused delays in production and shipping. This does not mean your order was forgotten or never sent. That said, waiting over a month without clear updates is frustrating, and we sincerely apologize for that experience.

Second, regarding the charge you describe as “another purchase”:
This was not a new or hidden purchase. It corresponds to a subscription that was included in a Christmas offer attached to some orders:

Your purchase included a 30-day free trial to our Collective Books Community

This gives access to family resources and weekly family giveaways

After the free trial, the subscription automatically renews unless canceled

We understand that this may not have been clear enough, and we take responsibility for the confusion. However, this is not fraud and not an unauthorized extra purchase.

👉 You are not stuck: We can cancel the subscription immediately

We can also check your book order status and offer a reshipment or refund, depending on your preference

Please contact us directly at contact@collectivebooks.co
with:

- Your order number
- Confirmation of whether you want a refund or reshipment

We want to be very clear:
No customer is left without their book or their money.
We are here to resolve this properly and quickly.

— Collective Books Co.

Reply from Collective Books Co

Dec 21, 2025

Hello Briana,

Thank you for taking the time to share your experience, and we’re genuinely sorry for the confusion and concern this caused especially since everything else with your order went well.

We’d like to clarify the situation transparently.

The charge you saw ($34.99 – CBC Family Legacy Community) was not a new order placed without your consent, and your payment details were not used to “sign you up” secretly.

At the time of your purchase, your order included a Christmas promotional offer that came with:

a 30-day free trial to our CBC Family Legacy Community

access to family resources and weekly family giveaways ( gift cards / family vacation )

As with most trial-based memberships, the subscription automatically renews after the 30 days unless it is canceled.
We fully acknowledge that, for some customers, this information was not perceived as clearly as it should have been at checkout, and we take responsibility for that confusion.

Important: this was not theft or fraud
No payment information was used outside of an existing, legitimate order
No one was “signed up manually” without a purchase
The charge corresponds to the automatic renewal of the free trial

That said, we completely understand how alarming it feels to see an unexpected charge, and we’re sorry for that experience.

What we can do immediately

If you do not wish to keep the community access: We can cancel the subscription right away

Or, if you actually want access, we can also offer you another 30 days free, no obligation

Please contact us directly at contact@collectivebooks.co
with the email used for your order, and we’ll resolve this promptly.

We’re glad the books arrived in good condition and before Christmas, and we truly regret that this subscription confusion overshadowed your experience. Your feedback is taken seriously and helps us improve our communication and transparency.

— Collective Books Co.