If I could put 10 stars I would! The lady i spoke with was absolutely amazing and so understanding and kind. Wished me luck on my driving test and was incredibly helpful. I’ve had bad experiences with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... See more
Company replied
I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... See more
Company replied
Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after b... See more
Company replied
Company details
- #123 of 230 best companies in Insurance agency
- #27 of 67 best companies in Car and Motor Insurance Agency
- #133 of 178 best companies in Insurance broker
About Collingwood Learner Driver
Written by the company
Learner Driver Insurance
We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!
With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.
Plus, our insurance covers you to take your driving test in your own car!
Get a quote at the links below and start learning to drive today.
Additional benefits of Collingwood Learner Driver Insurance:
- Free Courtesy Car*
- Add a Parent or Spouse
- Accelerated No Claims Bonus**
- Windscreen Cover*
- Reduced Excess Using Approved Repairers
- UK Call Centre
- Immediate Online Documentation
- 24 Hour Claims Helpline
- Flexible Payment Options
- Optional Personal Accident Cover
- Optional Breakdown Cover
- Optional Key Cover
*Depending on the level of cover chosen **Terms conditions and underwriting criteria apply
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0014
- learners@collingwood.co.uk
- collingwoodlearners.co.uk
4.6
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You cannot get insurance without…
You cannot get insurance without jumping through hoops that get smaller and are on fire
6 August 2026
Reply from Collingwood Learner Driver
Hi Dave,
Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed with your experience and appreciate you sharing your feedback with us.
As a business authorised and regulated by the Financial Conduct Authority (FCA), we have a responsibility to ensure that customers are provided with all key information about their policy before making a purchase. This includes explaining important terms, conditions, exclusions, fees, and other relevant details so customers can make an informed decision and fully understand the product they are buying.
If you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We would welcome the opportunity to address your concerns and answer any questions you may have.
Kind regards,
The Collingwood Team
I had a great experience with…
I had a great experience with Collingwood Insurance from start to finish. The whole process was straightforward, and the team was friendly, professional, and always happy to answer any questions I had. They made everything easy to understand and provided excellent customer service throughout. I would definitely recommend Collingwood Insurance to anyone looking for reliable cover and a hassle-free experience. Thank you for the fantastic service!
29 July 2026
Reply from Collingwood Learner Driver
Hi Justyna,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thank you to Lez for a great service…
Thank you to Lez for a great service and helping me with insuring my car, very much appreciated.
6 August 2026
Reply from Collingwood Learner Driver
Hi Ashton,
Thank you so much for your kind words!
We’re delighted to hear that Lez was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Very friendly and helpful staff
Very friendly and helpful staff. Abbie dealt with my policy renewal and despite only recently starting, she was professional and explained everything thoroughly
5 August 2026
Reply from Collingwood Learner Driver
Hi Nikki,
Thank you so much for your kind words!
We’re delighted to hear that Abbie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Great customer service
Jessica was polite, friendly and professional on the phone. She explained everything clearly and answered all my questions. I would happily recommend Collingwood insurance.
5 August 2026
Reply from Collingwood Learner Driver
Hi Graeme,
Thank you so much for your kind words!
We’re delighted to hear that Jessica was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great service very helpful
Jess was very informative and helpful as we didn’t really know what we were looking for and doing.
Impressed with her knowledge and support in understanding policy and clear calm manner, great customer service
5 August 2026
Reply from Collingwood Learner Driver
Hi Sophie,
Thank you so much for your kind words!
We’re delighted to hear that Jess was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Spoke with Jake brilliant service and…
Spoke with Jake brilliant service and very knowledgeable.
5 August 2026
Reply from Collingwood Learner Driver
Hi Julie,
Thank you so much for your kind words!
We’re delighted to hear that Jake was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Just a heads up to those thinking of…
Just a heads up to those thinking of insuring with Collingwood in their own car. Collingwood will not insure you once you pass your test, they only insure long term drivers. So whilst the costs seem reasonable in the first instance you will be hit with a £40 cancellation fee and a £48 business fee. You will need to factor this in when buying insurance with them. Likely a better option going with a company who is prepared to insure you once you pass your test.....
5 August 2026
Unprompted review
Reply from Collingwood Learner Driver
Hello Phil,
Thank you for taking the time to share your feedback.
Collingwood provides insurance for learner drivers on both an annual and short term basis, depending on the customer's needs at the time of taking out the policy. Once a learner driver has passed their driving test, they are no longer classed as a learner driver, which means the policy is no longer suitable and will need to be cancelled. A £40 cancellation fee applies in line with terms and conditions that the policyholder has signed up to at the time of taking the policy out.
We aim to make this information as clear and transparent as possible during the purchase journey so customers can make an informed decision about the cover that best suits their needs.
We are sorry that you were unhappy in your experience with Collingwood, but want to wish you (or your learner driver), much success as a full licence holder and wish them many safe and happy driving adventures in the future.
Kind Regards
The Collingwood Team
Rachel was very helpful and explained…
Rachel was very helpful and explained everything well so we understood and were clear with what we were going ahead with.
5 August 2026
Reply from Collingwood Learner Driver
Hi ,
Thank you so much for your kind words!
We’re delighted to hear that Rachel was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Floros,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Lily,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Great staff, good product, system is a minor irritant
I wanted to update my address details, as we've moved house. Then I wanted to buy a new learner policy for my daughter as the other ran out a couple of days ago (timed to perfection!). Apparently it's not possible to just change your address, you have to start from scratch and make a new account, answering every single question again - ridiculous! However, the lady on the phone was extremely helpful, she took me through the whole process there & then. She was professional, but also friendly, very understanding of my exhausted brain, and kind. In summary: fantastic staff, a good product at a reasonable price, but please sort your systems out.
4 August 2026
Reply from Collingwood Learner Driver
Hi AliB
Thanks for the review.
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Have a great day.
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Lorraine,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Reply from Collingwood Learner Driver
Hi J.,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Great to speak to someone than some AI…
Great to speak to someone than some AI tool who could sort it all out.
4 August 2026
Reply from Collingwood Learner Driver
Hi Mr Macfie,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
It was a pleasant phone call
It was a pleasant phone call , really supportive throughout ! And helped me lot.
4 August 2026
Reply from Collingwood Learner Driver
Hi Emma,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Feel like we have been punished!
Feel like we have been punished!
We purchased insurance with these guys 11 months ago for £280 which has been fully payed, my son passed his test and because he passed before the policy came to the end, we have had to pay £40 cancellation fee!!
So if you are about to get your insurance make sure you book your test for the day this policy ends or you too will get charged, even if you have fully payed for the whole 12 months….
They are quick enough to take your money and are very misleading.
I definitely would not recommend this company
4 August 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Deborah,
Thank you for supplying us with the requested information about your sons policy.
Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Evangeline,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Having read lots of the Trust Pilot…
Having read lots of the Trust Pilot Reviews.I must say that I was worried about charges after my Daughter passes her test,as her 1st test is in 5 weeks time etc.So I asked what charges were likely to be.There is a £40.00 Cancel charge & then another £50 ish final insurance cost.But that was because I took out a 12 months Policy.If I had taken out a smaller time the actual Premium would have been more expensive (Pro Rata).The Excess wasn't horrific & the no milage restrictions were not an issue.So if She passes in 5 weeks,if it costs less than £100 to cancel,I'll be totally Happy 100%.
The other major plus,was that they actually have a Real phone number to contact,with a Human at the end.Which to me was the best bit.I spoke to a really amazing young man called Rhys & I must have asked him 50+ questions & it was like being back in the good old days.No Bots or AI,He was just so very Patient & Helpful,nothing was to much trouble.Once we got part my 30 minute Interrogation over.We were up & running.All Documents were sent & 20 minutes later we had taxed her Car & she was out with my wife driving her own car (She's one Happy Bunny).
I cannot recommend "Collingwood" high enough & Rhys was probably one of the Best Customer Services persons that I have ever spoken to.Every Doc & Detail was sent out straight away & a job that I was Dreading was done as a Pleasure.5 Stars all the way.Thanks Rhys.
4 August 2026
Reply from Collingwood Learner Driver
Hi Harriet,
Thank you so much for your kind words!
We’re delighted to hear that Rhys was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.