Collingwood Learner Driver Reviews 

16,799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely polite, professional, and patient when explaining policy details. People really appreciate the straightforward sign-up process and the reassuring guidance provided during every single phone call. Some reviewers were not happy with unexpected cancellation fees and extra charges applied after a learner passes their driving test. Consumers also expressed frustration regarding additional policy costs and hidden expenses when updating or ending their coverage. Buyers noted that these extra expenses took away from an otherwise smooth and positive service experience.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their interactions. Reviewers... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, highlighting exceptionally... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff and great prices for... See more

Price

Users describe ambiguous interactions with price, finding initial learner policies affordable and... See more

User experience

People report positive experiences with user experience, highlighting straightforward and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could put 10 stars I would! The lady i spoke with was absolutely amazing and so understanding and kind. Wished me luck on my driving test and was incredibly helpful. I’ve had bad experiences with... See more

Company replied

Rated 5 out of 5 stars

Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... See more

Company replied

Rated 5 out of 5 stars

I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... See more

Company replied

Rated 5 out of 5 stars

Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after b... See more

Company replied


Company details

  1. #123 of 230 best companies in Insurance agency
  2. #27 of 67 best companies in Car and Motor Insurance Agency
  3. #133 of 178 best companies in Insurance broker

About Collingwood Learner Driver

Written by the company

Learner Driver Insurance

We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.

Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!

With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.

Plus, our insurance covers you to take your driving test in your own car!

Get a quote at the links below and start learning to drive today.

Annual Insurance
Short-term Insurance

Additional benefits of Collingwood Learner Driver Insurance:

  • Free Courtesy Car*
  • Add a Parent or Spouse
  • Accelerated No Claims Bonus**
  • Windscreen Cover*
  • Reduced Excess Using Approved Repairers
  • UK Call Centre
  • Immediate Online Documentation
  • 24 Hour Claims Helpline
  • Flexible Payment Options
  • Optional Personal Accident Cover
  • Optional Breakdown Cover
  • Optional Key Cover


  • *Depending on the level of cover chosen **Terms conditions and underwriting criteria apply


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(16,799)

1,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guy I spoke too very helpful and…

Great guy I spoke too very helpful and kind

31 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Max

Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!

If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.

Kind Regards,
The Collingwood Team

Rated 5 out of 5 stars

Customer service

Abby, who I spoke to over the phone was amazing, she explained everything in detail and made sure I was happy with everything and all the awnsers I had received from her.
Very polite and caring.

31 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Autem,

Thank you so much for your kind words!

We’re delighted to hear that Abby was able to assist you in a polite and efficient manner.


Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Ronald,

Thank you so much for your kind words!

We’re delighted to hear that Jessica was able to assist you in a polite and efficient manner.


Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Connor,

Thank you so much for your kind words!

We’re delighted to hear that Abbie was able to assist you in a polite and efficient manner.


Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

The process was straightforward and…

The process was straightforward and simple

31 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Ahmed,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Wouldn't go to anywhere else

Wouldn't go to anywhere else. Always helpful, competitive pricing and knowledgeable. Abbey was first class.

31 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Pamela,

Thank you so much for your kind words!

We’re delighted to hear that Abbey was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars

Excellent service talked through step…

Excellent service talked through step by step very pleased

24 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Clare,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Very helpful and a lovely service thank…

Very helpful and a lovely service thank you 😊

31 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Nicky,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Georgie was very professional

Georgie was very professional, clear and helpful no end. Thanks kindly

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Toby,

Thank you so much for your kind words! We’re delighted to hear that Georgie was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

It was a nice experience with Lona the…

It was a nice experience with Lona the staff.

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Chika Anne,

Thank you so much for your kind words! We’re delighted to hear that Lona was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

Hollie was very considerate

Hollie was very considerate and took the time to explain things in a friendly, concise, and professional manner.

30 July 2026
Unprompted review
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Neill,

Thank you so much for your kind words! We’re delighted to hear that Hollie was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

Excellent Customer Service.

Excellent and knowledgeable sales staff who were so helpful.

22 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Jane,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

A competent and clear inception process

Jessica had a clear and friendly approach. She explained matters in a concise and direct manner, clarifying understanding as we went thorough the inception process. If other firms could employ staff of this standard, life would be a little easier.

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi James,

Thank you so much for your kind words!

We’re delighted to hear that Jessica was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

Luke was great on the phone very…

Luke was great on the phone very helpful and explained everything well. Good price as well

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi M.Hewitt,

Thank you so much for your kind words!

We’re delighted to hear that Luke was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars

Carol was very helpful and answered any…

Carol was very helpful and answered any questions I had - great customer service, thankyou.

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi,

Thank you so much for your kind words!

We’re delighted to hear that Carol was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 1 out of 5 stars

Verging on corrupt. Avoid

The cover was fine, until I came to cancel after passing my test after 6 months, when they wanted to charge me an EXTRA 50% for cancelling my policy. What a con.

Avoid these cowboys.

30 July 2026
Unprompted review
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Ava,

Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.

We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

The girl Abbey that took my call was…

The girl Abbey that took my call was great and got me sorted quickly with no problems she was very friendly and had a great customer service approach. Thanks to Abbey

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Pamela,

Thank you so much for your kind words!

We’re delighted to hear that Abbey was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars

Nick was very helpful and very…

Nick was very helpful and very professional 10 out 10 thank u so much

30 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Jackie,

Thank you so much for your kind words!

We’re delighted to hear that Nick was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Sarah,

Thank you so much for your kind words!

We’re delighted to hear that Jake was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Collingwood Learner Driver Insurance. They offered very competitive rates for a year's cover, which made it excellent value for money.

The team took the time to explain everything about the insurance in detail, so I knew exactly what was included and felt confident in my choice. They also provide a free app that my daughter can use to help her prepare for her driving test, which is a fantastic extra benefit.

Overall, excellent customer service, great value, and helpful resources. I would definitely recommend Collingwood Learner Driver Insurance to anyone looking for learner driver cover.

22 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Keisha,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

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